Box vs OpenText Content Management comparison

Box and OpenText are both solutions in the Enterprise Content Management category. Box is ranked #8 with an average rating of 7.7, while OpenText is ranked #3 with an average rating of 7.7. Box holds a 3.8% mindshare in ECM, compared to OpenText’s 11.5% mindshare. Additionally, 85% of Box users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Box

Read 41 Box reviews

1,291 Views
916 Comparison Views

85% willing to recommend

OpenText Content Management

Read 21 OpenText Content Management reviews

2,982 Views
2,093 Comparison Views

96% willing to recommend

Box

OpenText Content Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 19, 2025

Box and OpenText compete in the cloud-based and enterprise content management sector. Based on the analysis, Box seems to have the upper hand due to its simplicity and customer support, while OpenText is preferred for its complex data handling capabilities.

Features: Box is appreciated for its ease of use, collaboration features, and third-party integrations. Its mobile access, secure file sharing, and integration with Microsoft Office stand out. OpenText Content Management is known for its integration capabilities, security models, and metadata management, providing advanced document management and workflow functionality suited for enterprise needs.

Room for Improvement: Box could enhance sync options for non-enterprise users, improve search speed, and offer more platform integrations. The system's complex permissions and metadata settings require refinement. OpenText needs a more straightforward user interface, better partner integration, and consistent performance during peak times. Simplifying setup and improving documentation are also necessary improvements.

Ease of Deployment and Customer Service: Box allows flexible deployment on public clouds with easy implementation and strong customer service, although some report delays in technical support. OpenText commonly has more complex installations on-premises or hybrid, aligning with existing IT infrastructure. It offers reliable customer service but could improve communication and transparency.

Pricing and ROI: Box offers competitive pricing with adaptable plans, presenting good value and return on investment through time savings and enhanced collaboration. OpenText is seen as expensive due to complex licensing, which can be a barrier for medium-sized businesses despite offering comprehensive features. While Box is noted for cost-effectiveness, OpenText's value lies in its long-term enterprise capabilities.

To learn more, read our detailed Box vs. OpenText Content Management Report (Updated: May 2025).

Buyer's Guide

Box vs. OpenText Content Management

May 2025

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Helped 859,545 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Box

Ranking in Enterprise Content Management

8th

Ranking in Content Collaboration Platforms

5th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Cloud Storage (13th), Digital Asset Management (3rd), Document Management Software (4th)

OpenText Content Management

Ranking in Enterprise Content Management

3rd

Ranking in Content Collaboration Platforms

12th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Enterprise Content Management category, the mindshare of Box is 3.8%, down from 5.2% compared to the previous year. The mindshare of OpenText Content Management is 11.5%, up from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Parthasarathy Chellapillai

Program Administrator at Flextronics

Used for data storage and data collaboration, but its data security could be improved

If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name. Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box. Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved. Overall, I rate the solution a six out of ten.

Read full review

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The application is very light in terms of uploading and downloading files."

"Using Box for cloud storage allows us to focus on the service and maintaining infrastructure."

"I like the ease of use."

"The solution is used for data storage and any kind of visualization."

"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."

"It is a very user-friendly product."

"The most valuable feature of Box is security."

"It is really easy to load files to and from this solution."

More Box pros

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."

"Most of our customers are very fond of the upgraded smart user interface."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

Cons

"They could integrate better with other platforms."

"Better integration with other solutions is needed."

"If there was a plugin that added some sort of toolbar in Office, that would be great."

"The solution's data security should be improved."

"The UI should be faster. Sometimes it lags when switching between documents."

"Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’)."

"I haven't really come across a case where we're not able to use it for what it is, so I don't really have anything holding us up or any customers holding us up at this point that I know of. There are always some limitations, but as a technologist, I just live with them, and there is always room for improvement, but I don't have anything quantifiable."

"Collaborative editing was challenging if multiple people were in a document at once."

More Box cons

"The tool's documentation is not proper and has missing information like steps."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

"The solution needs to improve the user interface."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

"The architecture needs improvement, as it's complex."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

Pricing and Cost Advice

"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."

"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."

"The more you dig, the deeper the level of tools, and the more expensive it becomes."

"Better sign a full year's contract to get a discount."

"Box needs to improve with their pricing in terms of licensing costs."

"It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!"

"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."

"I believe Box is cheaper than SharePoint."

More Box pricing and cost advice

"Both Open Text ECM and IBM File share are expensive."

"The product is pricey."

"The total cost of the product will vary on the capabilities required"

"The tool's pricing is confusing to the end customer."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"OpenText Extended ECM is an expensive solution."

"The solution is expensive."

More OpenText Content Management pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

29%

Financial Services Firm

Computer Software Company

Healthcare Company

Government

14%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Box?

The solution is used for data storage and any kind of visualization.

See all answers

What is your experience regarding pricing and costs for Box?

I was not involved in discussions about paying for Box, so I cannot provide specifics about pricing.

See all answers

What needs improvement with Box?

Collaborative editing was challenging if multiple people were in a document at once. The installation procedure was tricky but manageable with provided guidance and steps.

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

See all answers

Comparisons

SharePoint vs Box

Compared 17% of the time

ShareFile vs Box

Compared 13% of the time

Microsoft OneDrive vs Box

Compared 12% of the time

Egnyte vs Box

Compared 7% of the time

OpenText Content Manager vs Box

Compared 2% of the time

More Box Competitors

OpenText Documentum Content Management vs OpenText Content Management

Compared 19% of the time

SharePoint vs OpenText Content Management

Compared 18% of the time

IBM FileNet vs OpenText Content Management

Compared 14% of the time

OpenText Content Manager vs OpenText Content Management

Compared 7% of the time

Oracle Content Management vs OpenText Content Management

Compared 2% of the time

More OpenText Content Management Competitors

Product Reports

Buyer's Guide

Box

June 2025

Download Box product report

Buyer's Guide

OpenText Content Management

May 2025

Download OpenText Content Management product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Overview

Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.

The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.

By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.

Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.

Box

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Box vs. OpenText Content Management

May 2025

Free Report: Box vs. OpenText Content Management

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