IBM ECM vs OpenText Content Management comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #13 with an average rating of 8.0, while OpenText is ranked #3 with an average rating of 7.7. IBM holds a 2.3% mindshare in ECM, compared to OpenText’s 11.5% mindshare. Additionally, 94% of IBM users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

IBM ECM

Read 16 IBM ECM reviews

633 Views
469 Comparison Views

94% willing to recommend

OpenText Content Management

Read 21 OpenText Content Management reviews

2,982 Views
2,093 Comparison Views

96% willing to recommend

IBM ECM

OpenText Content Management

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Executive SummaryUpdated on Jun 19, 2025

IBM ECM and OpenText Content Management are competing in the enterprise content management space. IBM ECM holds an advantage due to its integration capabilities, though OpenText is favorable for its comprehensive feature set.

Features: IBM ECM is known for its robust security features, integration options, and scalability in handling large volumes of documents. OpenText Content Management provides advanced document management, workflow automation, and powerful search capabilities that enhance operational efficiency.

Room for Improvement: IBM ECM could benefit from simplifying its interface to reduce the learning curve and enhancing workflow capabilities. OpenText Content Management may improve by offering more streamlined integration processes, reducing the initial setup complexity, and expanding customization options.

Ease of Deployment and Customer Service: IBM ECM offers a seamless deployment process with strong support, streamlining integration in complex IT environments. On the other hand, OpenText Content Management provides flexible deployment tailored to diverse needs, though it may require a more involved initial setup. OpenText is noted for personalized assistance and tailor-made support services.

Pricing and ROI: IBM ECM has a higher initial setup cost but offers substantial ROI through efficiency in integrations. OpenText Content Management presents a competitive pricing model focused on flexible solutions and long-term value, delivering excellent ROI via its versatile offerings.

To learn more, read our detailed IBM ECM vs. OpenText Content Management Report (Updated: June 2025).

Buyer's Guide

IBM ECM vs. OpenText Content Management

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM ECM

Ranking in Enterprise Content Management

13th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Content Management

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (12th)

Mindshare comparison

As of June 2025, in the Enterprise Content Management category, the mindshare of IBM ECM is 2.3%, down from 2.4% compared to the previous year. The mindshare of OpenText Content Management is 11.5%, up from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Omar_Ismail

ECM, Archives and Digital Preservation Consultant at DataServe

A stable solution for automation with high availability

Moving to the cloud with IBM ECM is not allowed. In Saudi Arabia, the cloud infrastructure is still non-operational, potentially for the next two to three months. Static clouds are prevalent among foundational enterprises such as IBM and Oracle. IBM offers its cloud insights, maintaining its cloud ecosystem. IBM's efforts to enhance the user experience within its ECM platform are lacking compared to competitors like OpenText. Progress in implementing new technologies and features seems sluggish. Overall, I rate the solution an eight out of ten.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The content management is all about you as you can make the same content for minimal purpose solutions applications."

"The vertical scalability, as we can use it across some of our applications."

"The scalability is a valuable feature, that we're able to display our documents to so many people."

"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

"It's a very good solution."

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."

"The engineering document management system is one of the most valuable features."

"The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace."

"The tool's most valuable features are document storage, security, and compliance."

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

Cons

"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."

"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."

"I would like to see seamless application integration."

"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."

"The tool's documentation is not proper and has missing information like steps."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"The initial setup can get really complicated, and it takes time."

"The solution's performance, stability, and consistency could be improved."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"The response time is not effective, and the staff lacks adequate knowledge."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

"The architecture needs improvement, as it's complex."

Pricing and Cost Advice

"Reach out to local IBM partners."

"The total cost of the product will vary on the capabilities required"

"Both Open Text ECM and IBM File share are expensive."

"The solution is expensive."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"The product is pricey."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

More OpenText Content Management pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

33%

Government

12%

Computer Software Company

Real Estate/Law Firm

Government

14%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM ECM?

The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...

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What is your experience regarding pricing and costs for IBM ECM?

The product is expensive and has a perpetual license.

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What needs improvement with IBM ECM?

The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.

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What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

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What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

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Comparisons

IBM FileNet vs IBM ECM

Compared 29% of the time

Hyland OnBase vs IBM ECM

Compared 12% of the time

Alfresco vs IBM ECM

Compared 11% of the time

SAP Extended Enterprise Content Management vs IBM ECM

Compared 11% of the time

OpenText Content Manager vs IBM ECM

Compared 9% of the time

More IBM ECM Competitors

OpenText Documentum Content Management vs OpenText Content Management

Compared 19% of the time

SharePoint vs OpenText Content Management

Compared 18% of the time

IBM FileNet vs OpenText Content Management

Compared 14% of the time

OpenText Content Manager vs OpenText Content Management

Compared 7% of the time

Box vs OpenText Content Management

Compared 2% of the time

More OpenText Content Management Competitors

Product Reports

Buyer's Guide

IBM ECM

June 2025

Download IBM ECM product report

Buyer's Guide

OpenText Content Management

May 2025

Download OpenText Content Management product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Overview

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.

IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

IBM

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

IBM ECM vs. OpenText Content Management

June 2025

Free Report: IBM ECM vs. OpenText Content Management

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