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IBM ECM pros and cons

Vendor: IBM

3.9 out of 5

17 reviews
94% willing to recommend

IBM ECM Pros review quotes

Coordinator at a religious institution with 1,001-5,000 employees

Oct 31, 2016

The experiences of our internal and external customers have absolutely changed since implementing the solution, as it is a pleasure to use the system to manage the data, we are more organized, we are more agile, we have more information, and we can react to that information better.

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Sr. Systems Software Developer at Blue Cross and Blue Shield of Minnesota

Oct 31, 2016

It has allowed us to take all of our faxes and put them directly into our systems versus having to print them off first and then scan them in, greatly speeding up our front-end processing and making us a lot more efficient.

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Technology Specialist at a financial services firm with 10,001+ employees

Nov 18, 2016

It's given us compliance, the ability to go to cloud or to stay on-prem, it's at the forefront of technology with new products that give us new functionality and business capabilities, and IBM has fantastic, reliable support that has backed us over the years.

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AVP, North America ECM Platform Architect at The Chubb Corporation

Dec 11, 2016

We were using an old technology and with the move to FileNet, we now have new capabilities, new features, and a new roadmap.

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System Support Manager at a financial services firm with 1,001-5,000 employees

Nov 13, 2016

We've used CMOD or its predecessor for 25 years, so that's pretty stable.

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AVP & Director at a financial services firm with 1,001-5,000 employees

Mar 31, 2017

With the new version of Datacap that we're on now, what had took nine months to train somebody, now takes just a couple weeks.

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Senior Director at a financial services firm with 10,001+ employees

Nov 11, 2016

Case Manager’s most valuable feature is its ability to store all of our documents in a single place that we can give the business lines access to.

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Sr. ECM Developer at DaVita Kidney Care

Nov 21, 2016

The scalability of Datacap is amazing; we really like it.

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Senior Systems Engineer at a local government with 1,001-5,000 employees

Oct 31, 2016

FileNet/IBM really excels when you get into the hundreds of thousands – the millions – of documents, and having some structure and some metadata on those documents.

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Application Systems Engineer at a financial services firm with 1,001-5,000 employees

Nov 17, 2016

The most valuable feature of Content Manager is its flexibility in handling a lot of documents and document images; being an IBM product, I like that.

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Show 6 more reviews (out of 16)

IBM ECM Cons review quotes

Coordinator at a religious institution with 1,001-5,000 employees

Oct 31, 2016

I think we need to see less dependence on Java, and get away from those applets.

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Sr. Systems Software Developer at Blue Cross and Blue Shield of Minnesota

Oct 31, 2016

Datacap is a very complex system. It is very much an ease-of-use issue.

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Technology Specialist at a financial services firm with 10,001+ employees

Nov 18, 2016

With Datacap, the development piece should definitely be improved; the usability. It's a little hard to use.

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Free Report: IBM ECM Reviews and More

Learn what your peers think about IBM ECM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

884,873 professionals have used our research since 2012.

AVP, North America ECM Platform Architect at The Chubb Corporation

Dec 11, 2016

There are definitely challenges. It's not an easy solution.

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System Support Manager at a financial services firm with 1,001-5,000 employees

Nov 13, 2016

We’d like for it to be able to ingest reports that were created on the distributed side and get them into the same repository, where you have one repository for all reports.

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AVP & Director at a financial services firm with 1,001-5,000 employees

Mar 31, 2017

It didn't implement as easy as we had hoped. We had some partner issues.

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Senior Director at a financial services firm with 10,001+ employees

Nov 11, 2016

ACCE and some of the other UI is not very intuitive for new users.

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Sr. ECM Developer at DaVita Kidney Care

Nov 21, 2016

Datacap's solution development time is sometimes a multiple of other solutions’ development time, even for simple capture processes, because nothing is out of the box.

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Senior Systems Engineer at a local government with 1,001-5,000 employees

Oct 31, 2016

Technical support is pretty good. It's a crap shoot.

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Application Systems Engineer at a financial services firm with 1,001-5,000 employees

Nov 17, 2016

However, I've heard from other users, other IBM customers, that's not necessarily the case. Nothing out of the box can really be used immediately.

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Show 6 more reviews (out of 16)

Product Categories

Product Categories

Enterprise Content Management

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Product Categories

Product Categories

Enterprise Content Management

Popular Comparisons

Popular Comparisons

SharePoint vs IBM ECM

Hyland OnBase vs IBM ECM

OpenText Content Management vs IBM ECM

Alfresco vs IBM ECM

OpenText Documentum Content Management vs IBM ECM

IBM FileNet vs IBM ECM

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Nuxeo vs IBM ECM

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