IBM ECM vs OpenText Content Manager comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #13 with an average rating of 7.5, while OpenText is ranked #6 with an average rating of 8.4. IBM holds a 2.4% mindshare in ECM, compared to OpenText’s 5.0% mindshare. Additionally, 94% of IBM users are willing to recommend the solution, compared to 86% of OpenText users who would recommend it.

IBM ECM

Read 17 IBM ECM reviews

761 Views
731 Comparison Views

94% willing to recommend

OpenText Content Manager

Read 23 OpenText Content Manager reviews

2,022 Views
1,537 Comparison Views

86% willing to recommend

IBM ECM

OpenText Content Manager

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Executive SummaryUpdated on Nov 4, 2024

OpenText Content Manager and IBM ECM are competing in the enterprise content management space. IBM ECM seems to have an edge due to its comprehensive features, while OpenText offers competitive pricing and support.

Features: OpenText Content Manager provides robust document management, integration capabilities, and strong compliance features. IBM ECM offers extensive analytics tools, advanced content collaboration, and cognitive computing integration, providing broader functionalities and more versatile organizational support.

Room for Improvement: OpenText Content Manager could enhance its user interface, expand workflow capabilities, and improve integration with third-party applications. IBM ECM might benefit from simplifying its complex setup process, enhancing intuitive usability, and providing more cost-effective scalability options.

Ease of Deployment and Customer Service: OpenText Content Manager offers straightforward deployments with flexible options for on-premise and cloud, along with responsive customer service. IBM ECM also offers a flexible deployment model with a strong cloud focus but is seen as having a complex setup process, which might create challenges despite robust customer support.

Pricing and ROI: OpenText Content Manager presents a cost-effective solution with a strong ROI, due to lower setup costs and a simplified pricing structure. IBM ECM, with higher initial setup costs, justifies its price through a substantial long-term ROI, thanks to its extensive feature set and scalability, attracting organizations seeking a comprehensive ECM platform.

To learn more, read our detailed IBM ECM vs. OpenText Content Manager Report (Updated: September 2025).

Buyer's Guide

IBM ECM vs. OpenText Content Manager

September 2025

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Helped 868,759 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM ECM

Ranking in Enterprise Content Management

13th

Average Rating

7.8

Reviews Sentiment

2.8

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Content Manager

Ranking in Enterprise Content Management

6th

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

File Archiving (3rd), Document Management Software (3rd)

Mindshare comparison

As of October 2025, in the Enterprise Content Management category, the mindshare of IBM ECM is 2.4%, up from 2.1% compared to the previous year. The mindshare of OpenText Content Manager is 5.0%, up from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
OpenText Content Manager	5.0%
IBM ECM	2.4%
Other	92.6%

Enterprise Content Management

Featured Reviews

Thinh Tran

BPM Consultant at TECHCOMBANK

Has supported enterprise document storage but lacks cloud readiness and AI capabilities

The new version of IBM ECM is at the end of support, and we need to migrate to a new version to get open support. We need AI capabilities from IBM ECM for additional functionalities in the next release. Specifically, AI is needed for finding documents. The trend is moving toward AI, and for managing many documents effectively, we need AI capabilities. Currently, IBM ECM only handles physical files, not unstructured files. IBM needs to work alongside customers and share best practices for IBM ECM. Reading the IBM Redbook alone is not sufficient for the knowledge we need to build the best architecture for my company. IBM ECM needs to improve the cloud version, such as compatibility with Amazon Cloud, not only IBM Cloud, to make their product more competitive.

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Maurice Riverso

Records Management Officer at ANZPAA

Our our official repository and it has disposal management and retention management

The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I am going to continue using it because it is a good product for enterprise document management."

"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."

"The scalability is a valuable feature, that we're able to display our documents to so many people."

"The vertical scalability, as we can use it across some of our applications."

"The content management is all about you as you can make the same content for minimal purpose solutions applications."

"An advantage is integration with your IP directory."

"I did not face issues with the product's scalability...The solution's technical support is good."

"The product can be integrated with different solutions."

"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

"The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine."

"It has a robust search but has often been difficult for people to learn."

"For a records management system, Content Manager is a really good system."

"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

Cons

"Currently, IBM ECM only handles physical files, not unstructured files."

"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."

"I would like to see seamless application integration."

"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."

"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."

"The ease of use should be addressed."

"The product could improve its scalability."

"Due to very limited use in the industry, vendor and contract support are hard to find."

"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

"It's not very good at providing stable and robust add-ins to Microsoft."

"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."

"Pricing is an issue, as it is too expensive."

"The stability of the solution is an area of concern where improvements can be made."

Pricing and Cost Advice

"Reach out to local IBM partners."

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

"The fees incurred are for the licensing and maintenance."

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

34%

Government

10%

Computer Software Company

Outsourcing Company

Government

17%

Financial Services Firm

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	6
Large Enterprise	8

Questions from the Community

What do you like most about IBM ECM?

The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...

See all answers

What is your experience regarding pricing and costs for IBM ECM?

The product is expensive and has a perpetual license.

See all answers

What needs improvement with IBM ECM?

The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.

See all answers

What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

See all answers

What is your experience regarding pricing and costs for Micro Focus Content Manager?

Pricing is a disadvantage as it is very expensive, especially in this market.

See all answers

What needs improvement with Micro Focus Content Manager?

Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...

See all answers

Comparisons

Alfresco vs IBM ECM

Compared 18% of the time

IBM FileNet vs IBM ECM

Compared 16% of the time

Nuxeo vs IBM ECM

Compared 15% of the time

OpenText Content Management vs IBM ECM

Compared 10% of the time

Hyland OnBase vs IBM ECM

Compared 7% of the time

More IBM ECM Competitors

SharePoint vs OpenText Content Manager

Compared 21% of the time

OpenText Documentum Content Management vs OpenText Content Manager

Compared 11% of the time

OpenText Content Management vs OpenText Content Manager

Compared 9% of the time

IBM FileNet vs OpenText Content Manager

Compared 9% of the time

Box vs OpenText Content Manager

Compared 3% of the time

More OpenText Content Manager Competitors

Product Reports

Buyer's Guide

IBM ECM

September 2025

Download IBM ECM product report

Buyer's Guide

OpenText Content Manager

September 2025

Download OpenText Content Manager product report

Also Known As

No data available

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

Overview

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.

IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

IBM

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

OpenText

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

Missouri State Courts

Buyer's Guide

IBM ECM vs. OpenText Content Manager

September 2025

Free Report: IBM ECM vs. OpenText Content Manager

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