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Alfresco vs OpenText Content Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.3
Alfresco enhances document management, reduces costs, and increases efficiency with open-source flexibility, driving paperless operations and environmental benefits.
Sentiment score
6.2
OpenText Content Manager improves efficiency and security, though requires more support and integration compared to modern solutions.
I have seen a return on investment, as Alfresco increases employee efficiency and is very cost-effective.
Network Engineer at AT&T
I have seen a return on investment as open-source production with vibrant community support is cost-effective compared to many proprietary CMS solutions in the market.
Human Resources Specialist at Unilever Inc.
It made my office go paperless, thereby saving the environment.
Software Engineer at Procter & Gamble
 

Customer Service

Sentiment score
7.4
Alfresco's support is responsive and professional, but faster responses often come from re-sellers or community forums.
Sentiment score
5.6
OpenText Content Manager support varies; users praise premium help but note deficiencies and complexity, especially after third-party involvement.
Alfresco's technical support is very fast and professional.
Country Head Spain at Apiux
I would prefer a direct relationship with them, focusing on updating their products more like in an agile practice
Head Of Information Technology at a consultancy with 11-50 employees
The customer support for Alfresco is very vibrant, supportive, and responsive.
Human Resources Specialist at Unilever Inc.
 

Scalability Issues

Sentiment score
8.6
Alfresco scales efficiently across layers, handling growth easily with strong clustering and configuration flexibility, attracting users with scalability.
Sentiment score
7.1
OpenText Content Manager is scalable but challenges arise with large deployments, suggesting planning and using cloud platforms for enhancement.
Implementations needing to handle millions of documents may involve complex cluster setups requiring expert assistance.
Country Head Spain at Apiux
Alfresco's scalability is very good; it grows with organizational needs and handles all organizational requirements.
Network Engineer at AT&T
Alfresco is very scalable and handles my organization's growth efficiently.
Software Engineer at Procter & Gamble
 

Stability Issues

Sentiment score
7.9
Alfresco is highly stable with proper configuration, despite a steep learning curve and potential large-scale request issues.
Sentiment score
6.2
OpenText Content Manager's stability is generally rated high, but integration and scalability issues affect some users' experiences.
Alfresco is generally a very stable and high-performance platform.
Country Head Spain at Apiux
The stability of Alfresco is rated highly as it hardly goes down.
Head Of Information Technology at a consultancy with 11-50 employees
Those issues have now been corrected.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
 

Room For Improvement

Alfresco users seek improved Microsoft integration, usability, security, AI features, and enhanced tools for better workflow and interface.
OpenText Content Manager needs enhancements in integration, usability, search, security, installation, pricing, and service responsiveness for better user experience.
It would be beneficial if Alfresco offers different options for document storage, such as databases or cloud solutions.
Country Head Spain at Apiux
Governance of this system is required. If you don't have proper governance, things can go wrong.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
Alfresco needs to continuously introduce new functions provided by other competitive products.
Network Engineer at AT&T
 

Setup Cost

Alfresco's Enterprise Edition offers extensive features at a starting price of $100,000, with additional costs for upgrades and integrations.
OpenText Content Manager's licensing is complex and expensive, but negotiation and customization are possible despite high ongoing costs.
Alfresco is a very cost-effective and affordable tool.
Human Resources Specialist at Unilever Inc.
Alfresco is very cheap and cost-effective.
Software Engineer at Procter & Gamble
The pricing of Alfresco starts at $100,000, which can be expensive for small projects.
Country Head Spain at Apiux
 

Valuable Features

Alfresco provides open-source document management, integration, customization, and scalability, enhancing collaboration and workflow while promoting cost-effectiveness.
OpenText Content Manager offers efficient document management with strong search, customization, integration, security, and large-scale enterprise support.
When it comes to scripting, if there is something that Alfresco does not do natively, you can use their custom API to do almost anything that you want.
Network Engineer at AT&T
There is document storage with metadata, document versioning, document workflow, check-in, check-out, REST API for integration, easy customization, and vibrant community support.
Software Engineer at Procter & Gamble
This makes the record independent of the document, which is beneficial as documents often change, and it helps avoid continual updates to the registry.
Country Head Spain at Apiux
 

Categories and Ranking

Alfresco
Ranking in Enterprise Content Management
7th
Ranking in Document Management Software
1st
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
17
Ranking in other categories
No ranking in other categories
OpenText Content Manager
Ranking in Enterprise Content Management
9th
Ranking in Document Management Software
4th
Average Rating
7.6
Reviews Sentiment
6.2
Number of Reviews
23
Ranking in other categories
File Archiving (4th)
 

Mindshare comparison

As of March 2026, in the Enterprise Content Management category, the mindshare of Alfresco is 7.6%, down from 7.9% compared to the previous year. The mindshare of OpenText Content Manager is 4.3%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Alfresco7.6%
OpenText Content Manager4.3%
Other88.1%
Enterprise Content Management
 

Featured Reviews

Peter Liam - PeerSpot reviewer
Human Resources Specialist at Unilever Inc.
Unified document workflows have boosted customization, search efficiency, and collaboration
In my experience, some of the best features that Alfresco offers include document management, intelligent process management, and information governance. Out of those features, I find myself relying on document management the most because it helps users to quickly find and access information from anywhere on any device using web-based viewing tools. I presume all the features are very unique, robust, and helpful. Intelligent process management, integrated process, and content service capabilities help to streamline content-centric processes and enable faster, more informed decision-making. Alfresco is very scalable. Alfresco delivers a scalable way to automatically enrich content and metadata and provides key insights by automatically extracting valuable information. I love the full-text search engine, the ability to automate record lifecycle to save time and cost, and storing documentation. Creating rules for documents and folders adds to the overall usability of the features. Alfresco has positively impacted my organization by allowing us to save money by only needing to use one platform to serve our customers, which is Alfresco. The community version is free to use. We charge our customers for customization, so this greatly boosted our sales. Sales engagement and sales were boosted by at least thirty to forty-five percent.
Maurice Riverso - PeerSpot reviewer
Records Management Officer at ANZPAA
Our our official repository and it has disposal management and retention management
The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Government
9%
Computer Software Company
9%
Comms Service Provider
8%
Government
13%
Financial Services Firm
8%
Manufacturing Company
7%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise1
Large Enterprise7
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise6
Large Enterprise8
 

Questions from the Community

What is your experience regarding pricing and costs for Alfresco?
The pricing of Alfresco starts at $100,000, which can be expensive for small projects. There is often a transition from the community version to the licensed version, which incurs migration costs. ...
What needs improvement with Alfresco?
Currently, the challenge is the general availability to users. Initially, they had poor documentation, but over the years, their documentation has highly improved. Initially, we had challenges find...
What is your primary use case for Alfresco?
This is mainly for unstructured document management systems with workflow and data classification.
What do you like most about Micro Focus Content Manager?
An advantage is integration with your IP directory.
What is your experience regarding pricing and costs for Micro Focus Content Manager?
Pricing is a disadvantage as it is very expensive, especially in this market.
What needs improvement with Micro Focus Content Manager?
Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...
 

Also Known As

No data available
Micro Focus Content Manager, HPE Records Manager, HPE Content Manager
 

Overview

 

Sample Customers

Over 1,300 companies from 180 different countries. Including EuroStar, Saks Fifth Avenue, NASA Langley Research Center, and KLM.
Missouri State Courts
Find out what your peers are saying about Alfresco vs. OpenText Content Manager and other solutions. Updated: March 2026.
884,873 professionals have used our research since 2012.