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Alfresco vs OpenText Content Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Alfresco delivers significant ROI with cost savings, efficiency, reduced IT support, automation, and centralized document management benefits.
Sentiment score
6.2
OpenText Content Manager improves efficiency and security, though requires more support and integration compared to modern solutions.
Alfresco provides a significant return on investment by efficiently managing documents.
Country Head Spain at Apiux
 

Customer Service

Sentiment score
5.6
Alfresco customer support is generally positive but mixed, with prompt responses and some challenges due to complex workflows.
Sentiment score
5.6
OpenText Content Manager support varies; users praise premium help but note deficiencies and complexity, especially after third-party involvement.
Alfresco's technical support is very fast and professional.
Country Head Spain at Apiux
I would prefer a direct relationship with them, focusing on updating their products more like in an agile practice
Head Of Information Technology at a consultancy with 11-50 employees
Customer support is good because they are responsive.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
5.5
Alfresco efficiently scales with growth, excelling in clustering and customization, though complex setups are required for high document counts.
Sentiment score
7.1
OpenText Content Manager is scalable but challenges arise with large deployments, suggesting planning and using cloud platforms for enhancement.
However, if you are looking to expand into areas with more images and videos, the scalability is somewhat limited without a developer and customization.
Agile Solutions Designer at a tech consulting company with 51-200 employees
Implementations needing to handle millions of documents may involve complex cluster setups requiring expert assistance.
Country Head Spain at Apiux
 

Stability Issues

Sentiment score
8.1
Alfresco is stable and reliable with few issues, though proper scaling and expertise are essential for optimal performance.
Sentiment score
6.2
OpenText Content Manager's stability is generally rated high, but integration and scalability issues affect some users' experiences.
Those issues have now been corrected.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
The stability of Alfresco is rated highly as it hardly goes down.
Head Of Information Technology at a consultancy with 11-50 employees
Alfresco is generally a very stable and high-performance platform.
Country Head Spain at Apiux
 

Room For Improvement

Alfresco requires UI refinement, enhanced security, better tools, documentation, modern database support, and smoother integration with other systems.
OpenText Content Manager needs enhancements in integration, usability, search, security, installation, pricing, and service responsiveness for better user experience.
Being able to leverage something such as MongoDB, a NoSQL database as part of the architecture would be a big improvement to enable high volume in the hundreds of millions of documents.
Manager, Major Accounts at a tech vendor with 501-1,000 employees
It would be beneficial if Alfresco offers different options for document storage, such as databases or cloud solutions.
Country Head Spain at Apiux
If I change the metadata, I have to perform re-indexing of all the content from scratch, which is cumbersome.
Sre Engineering And Architecture at a financial services firm with 5,001-10,000 employees
 

Setup Cost

Alfresco has competitive pricing for large enterprises, focusing on pay-per-use with potential costs for upgrades and integrations.
OpenText Content Manager's licensing is complex and expensive, but negotiation and customization are possible despite high ongoing costs.
The pricing of Alfresco starts at $100,000, which can be expensive for small projects.
Country Head Spain at Apiux
Pricing is considered mid-range.
Head Of Information Technology at a consultancy with 11-50 employees
 

Valuable Features

Alfresco offers robust document management, integration, customization, collaboration, and user-friendly features, meeting diverse organizational needs efficiently.
OpenText Content Manager offers efficient document management with strong search, customization, integration, security, and large-scale enterprise support.
It enabled users to find exactly what documents they were looking for in a timely fashion, as well as to export to patients and healthcare members what they needed to do for Medicaid, Medicare, or any other secondary insurance, including the documents they needed to fill out as well as prescriptions.
Agile Solutions Designer at a tech consulting company with 51-200 employees
Perhaps you are thinking of finding something related to a client or a specific MSA agreement, and with one or two words, the intelligent search proposes all the documents that include this word, facilitating finding the information very easily and very quickly.
Director at a tech vendor with 10,001+ employees
This makes the record independent of the document, which is beneficial as documents often change, and it helps avoid continual updates to the registry.
Country Head Spain at Apiux
 

Categories and Ranking

Alfresco
Ranking in Enterprise Content Management
4th
Ranking in Document Management Software
1st
Average Rating
7.4
Reviews Sentiment
6.1
Number of Reviews
19
Ranking in other categories
No ranking in other categories
OpenText Content Manager
Ranking in Enterprise Content Management
13th
Ranking in Document Management Software
5th
Average Rating
7.6
Reviews Sentiment
6.2
Number of Reviews
23
Ranking in other categories
File Archiving (3rd)
 

Mindshare comparison

As of November 2026, in the Enterprise Content Management category, the mindshare of Alfresco is 5.7%, down from 8.7% compared to the previous year. The mindshare of OpenText Content Manager is 3.4%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Alfresco5.7%
OpenText Content Manager3.4%
Other90.9%
Enterprise Content Management
 

Featured Reviews

Albano Garcia - PeerSpot reviewer
Director at a tech vendor with 10,001+ employees
Centralized document management has boosted search efficiency and supports secure collaboration
The best features Alfresco offers in my experience include the intelligent search, because sometimes you need to find a document, and this solution provides a full-text search across different document types and formats, which is perhaps the most remarkable feature, along with version control. The solution tracks all the changes of the documents and prevents accidental overrides or other issues. The intelligent search has made my work easier because you can just put a word. Perhaps you are thinking of finding something related to a client or a specific MSA agreement, and with one or two words, the intelligent search proposes all the documents that include this word, facilitating finding the information very easily and very quickly. This is the most important feature for us.
Maurice Riverso - PeerSpot reviewer
Records Management Officer at ANZPAA
Our our official repository and it has disposal management and retention management
The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.
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Top Industries

By visitors reading reviews
Comms Service Provider
11%
Financial Services Firm
11%
Outsourcing Company
8%
Manufacturing Company
8%
Government
9%
Financial Services Firm
9%
Manufacturing Company
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise13
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise6
Large Enterprise8
 

Questions from the Community

What is your experience regarding pricing and costs for Alfresco?
Pricing, setup costs, and licensing are interesting aspects of Alfresco for our organization. We do not rely solely on licensing as it is based on a billing model rather than just licensing. Since ...
What needs improvement with Alfresco?
Alfresco could be improved in terms of maintenance and could have a simpler architecture regarding search functionality. If I change the metadata, I have to perform re-indexing of all the content f...
What is your primary use case for Alfresco?
My main use case for Alfresco is as a content management system at an enterprise level. A specific example of how I use Alfresco as an enterprise level content management system is for sharing docu...
Ask a question
Earn 20 points
 

Also Known As

No data available
Micro Focus Content Manager, HPE Records Manager, HPE Content Manager
 

Overview

 

Sample Customers

Over 1,300 companies from 180 different countries. Including EuroStar, Saks Fifth Avenue, NASA Langley Research Center, and KLM.
Missouri State Courts
Find out what your peers are saying about Alfresco vs. OpenText Content Manager and other solutions. Updated: October 2026.
920,769 professionals have used our research since 2012.