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IBM FileNet vs OpenText Content Manager comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 7.9, while OpenText is ranked #6 with an average rating of 8.4. IBM holds a 8.2% mindshare in ECM, compared to OpenText’s 5.0% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 86% of OpenText users who would recommend it.
IBM FileNet
Read 103 IBM FileNet reviews
  • 3,640 Views
  • 3,349 Comparison Views
91% willing to recommend
OpenText Content Manager
Read 23 OpenText Content Manager reviews
  • 2,022 Views
  • 1,537 Comparison Views
86% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Content Manager and IBM FileNet compete in the content management category. OpenText Content Manager seems to have the upper hand in terms of pricing and customer support, while FileNet excels in feature breadth and scalability.

Features: OpenText Content Manager stands out for its legal document management, customizable environment, and robust compliance with government standards. It includes strong audit and search capabilities. IBM FileNet, however, leads in automation and scalability, with superior information governance and seamless integration abilities. It efficiently handles large volumes of content for enterprise needs.

Room for Improvement: OpenText Content Manager could improve its integration capabilities and user accessibility, especially in simplifying its security infrastructure. IBM FileNet has concerns over complex setup procedures and high costs, with users desiring enhanced integration options and more advanced analytics. Both products can benefit from streamlined functionality.

Ease of Deployment and Customer Service: OpenText Content Manager provides flexible deployment with Public Cloud and Hybrid Cloud options, while IBM FileNet is mostly limited to On-premises. OpenText users experience mixed support and note a learning curve, but appreciate its online forum. FileNet requires professional services for setup despite knowledgeable support, reflecting its complexity and significant resource demands.

Pricing and ROI: OpenText Content Manager offers competitive pricing, seen as valuable, particularly for smaller enterprises, due to its document storage and management capabilities. IBM FileNet, though expensive, delivers substantial ROI for large enterprises, justified by its robust features. Its high licensing costs align with its strategic value for extensive enterprise content management.

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To learn more, read our detailed IBM FileNet vs. OpenText Content Manager Report (Updated: September 2025).
Buyer's Guide
IBM FileNet vs. OpenText Content Manager
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.8
IBM FileNet boosts productivity and efficiency, reduces costs, and enhances document management, yielding significant financial gains and competitive advantage.
Sentiment score
6.2
OpenText Content Manager improves efficiency and security, though requires more support and integration compared to modern solutions.
There is a significant ROI from IBM FileNet because before its introduction, the company needed to do all the work manually.
For more quotes and insights, download the IBM FileNet report
No quotes available
For more quotes and insights, download the OpenText Content Manager report
 

Customer Service

Sentiment score
6.8
IBM FileNet's support is praised for responsiveness and partnerships, despite occasional delays and challenges like database implementation issues.
Sentiment score
5.6
OpenText Content Manager support varies; users praise premium help but note deficiencies and complexity, especially after third-party involvement.
The consulting experts that IBM provides sometimes do not understand the tool very well.
IBM has a different division that provides consultation to end users, and most customers utilize consultation from IBM, which costs approximately $100k USD to $200k USD.
People come from all over the world, and they have specialists at the other end of the world to help if needed.
For more quotes and insights, download the IBM FileNet report
No quotes available
For more quotes and insights, download the OpenText Content Manager report
ARTHUR BRUNO - PeerSpot reviewer
ST
reviewer2585457 - PeerSpot reviewer
 

Scalability Issues

Sentiment score
8.2
IBM FileNet excels in scalability and adaptability, supporting extensive users and data, suitable for multinational enterprises with diverse needs.
Sentiment score
7.1
OpenText Content Manager is scalable but challenges arise with large deployments, suggesting planning and using cloud platforms for enhancement.
The bigger products like IBM FileNet can handle billions of documents and thousands of users.
We have about 80 transactional systems connected to IBM FileNet.
With Kubernetes, we can simply add instances of the worker, CPU, or memory without needing deployment.
For more quotes and insights, download the IBM FileNet report
No quotes available
For more quotes and insights, download the OpenText Content Manager report
reviewer2585457 - PeerSpot reviewerARTHUR BRUNO - PeerSpot reviewer
ST
 

Stability Issues

Sentiment score
7.8
IBM FileNet is valued for its reliable performance and stability, with improvements noted in recent upgrades and infrastructure configurations.
Sentiment score
6.2
OpenText Content Manager's stability is generally rated high, but integration and scalability issues affect some users' experiences.
In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.
FileNet was restricted to DB2's enterprise edition instead of the standard edition, causing complications.
For more quotes and insights, download the IBM FileNet report
No quotes available
For more quotes and insights, download the OpenText Content Manager report
 

Room For Improvement

IBM FileNet needs enhanced hybrid cloud support, integration, automation, analytics, mobile experience, simplifying APIs, and reducing costs.
OpenText Content Manager needs enhancements in integration, usability, search, security, installation, pricing, and service responsiveness for better user experience.
When reading the documentation about IBM FileNet, it appears to be very reliable and secure, but setting up configurations, access rules, authorization, and authentication seems to be very challenging.
From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated.
The response time and resolution of issues by technical support need improvement.
For more quotes and insights, download the IBM FileNet report
No quotes available
For more quotes and insights, download the OpenText Content Manager report
ARTHUR BRUNO - PeerSpot reviewer
ST
reviewer2141718 - PeerSpot reviewer
 

Setup Cost

IBM FileNet is costly, but often valued by medium to large enterprises, with complex licensing and significant setup expenses.
OpenText Content Manager's licensing is complex and expensive, but negotiation and customization are possible despite high ongoing costs.
The price is high, with yearly subscriptions increasing day by day.
FileNet and similar enterprise-level tools require substantial costs, starting in the millions.
The product has become more expensive and requires significant investment for enterprise solutions.
For more quotes and insights, download the IBM FileNet report
No quotes available
For more quotes and insights, download the OpenText Content Manager report
reviewer2141718 - PeerSpot reviewerreviewer2585457 - PeerSpot reviewerEmad Rizki - PeerSpot reviewer
 

Valuable Features

IBM FileNet provides scalability, robust document management, and seamless integration with extensive automation, governance, and workflow tools for efficient operations.
OpenText Content Manager offers efficient document management with strong search, customization, integration, security, and large-scale enterprise support.
There is a significant ROI from IBM FileNet because before its introduction, the company needed to do all the work manually.
It stands out for its integration capabilities, making it a practical choice for our needs in managing content and related tasks.
At this level, companies don't buy a ready-made solution.
For more quotes and insights, download the IBM FileNet report
No quotes available
For more quotes and insights, download the OpenText Content Manager report
ST
Muhammad Kamran - PeerSpot reviewerreviewer2585457 - PeerSpot reviewer
 

Categories and Ranking

IBM FileNet
Ranking in Enterprise Content Management
4th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
103
Ranking in other categories
No ranking in other categories
OpenText Content Manager
Ranking in Enterprise Content Management
6th
Average Rating
7.6
Reviews Sentiment
6.2
Number of Reviews
23
Ranking in other categories
File Archiving (3rd), Document Management Software (3rd)
 

Mindshare comparison

As of October 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 8.2%, down from 10.4% compared to the previous year. The mindshare of OpenText Content Manager is 5.0%, up from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
IBM FileNet8.2%
OpenText Content Manager5.0%
Other86.8%
Enterprise Content Management
 

Featured Reviews

ARTHUR BRUNO - PeerSpot reviewer
Has provided robust content management but requires simplification in configuration and usability
We almost do not utilize the automation capabilities of IBM FileNet to streamline our business processes. The process automation and business automation features are barely used. Currently, we primarily use it to store content. We are now trying to use all of the functionalities of IBM FileNet, but we have not yet utilized the full capacity of the system. We are trying to reduce redundancy with IBM FileNet by enhancing our business rules. However, we still have significant redundancy. IBM FileNet can help us reduce redundancy, but we need to understand the tool and use all the functionalities to accomplish this. Ease of use with IBM FileNet is a disadvantage of this tool. It is complex and hard to use. When we try to set up IBM FileNet, we have many questions. We do not understand what we need to do in IBM FileNet. There are many configurations we must make but do not know how to implement. While IBM FileNet is very reliable, it is very difficult to set up. When reading the documentation about IBM FileNet, it appears to be very reliable and secure, but setting up configurations, access rules, authorization, and authentication seems to be very challenging.
Read full review
Maurice Riverso - PeerSpot reviewer
Our our official repository and it has disposal management and retention management
The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
9%
Government
9%
Insurance Company
9%
Government
17%
Financial Services Firm
9%
Computer Software Company
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise12
Large Enterprise74
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise6
Large Enterprise8
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
See all answers
What is your experience regarding pricing and costs for IBM FileNet?
From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...
See all answers
What needs improvement with IBM FileNet?
We almost do not utilize the automation capabilities of IBM FileNet to streamline our business processes. The process automation and business automation features are barely used. Currently, we prim...
See all answers
What do you like most about Micro Focus Content Manager?
An advantage is integration with your IP directory.
See all answers
What is your experience regarding pricing and costs for Micro Focus Content Manager?
Pricing is a disadvantage as it is very expensive, especially in this market.
See all answers
What needs improvement with Micro Focus Content Manager?
Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...
See all answers
 

Comparisons

SharePoint vs IBM FileNet Logo
SharePoint vs IBM FileNet
Compared 17% of the time
OpenText Content Management vs IBM FileNet Logo
OpenText Content Management vs IBM FileNet
Compared 15% of the time
OpenText Documentum Content Management vs IBM FileNet Logo
OpenText Documentum Content Management vs IBM FileNet
Compared 11% of the time
Alfresco vs IBM FileNet Logo
Alfresco vs IBM FileNet
Compared 10% of the time
Box vs IBM FileNet Logo
Box vs IBM FileNet
Compared 5% of the time
More IBM FileNet Competitors
SharePoint vs OpenText Content Manager Logo
SharePoint vs OpenText Content Manager
Compared 21% of the time
OpenText Documentum Content Management vs OpenText Content Manager Logo
OpenText Documentum Content Management vs OpenText Content Manager
Compared 11% of the time
OpenText Content Management vs OpenText Content Manager Logo
OpenText Content Management vs OpenText Content Manager
Compared 9% of the time
Alfresco vs OpenText Content Manager Logo
Alfresco vs OpenText Content Manager
Compared 8% of the time
Microsoft Purview Data Lifecycle Management vs OpenText Content Manager Logo
Microsoft Purview Data Lifecycle Management vs OpenText Content Manager
Compared 8% of the time
More OpenText Content Manager Competitors
 

Product Reports

Buyer's Guide
IBM FileNet
September 2025
IBM FileNet reportDownload IBM FileNet product report
Buyer's Guide
OpenText Content Manager
September 2025
OpenText Content Manager reportDownload OpenText Content Manager product report
 

Also Known As

No data available
Micro Focus Content Manager, HPE Records Manager, HPE Content Manager
 

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

OpenText
 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Missouri State Courts
Buyer's Guide
IBM FileNet vs. OpenText Content Manager
September 2025
Free Report: IBM FileNet vs. OpenText Content Manager
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