

OpenText Content Manager and OpenText Content Management compete in the enterprise content management category. OpenText Content Management may have an edge due to its advanced integration capabilities and comprehensive asset management features.
Features: OpenText Content Manager is recognized for its legal document management, compliance, and metadata customization, offering robust record lifecycle and retention management. OpenText Content Management is notable for its deep integrations with SAP, Salesforce, and Office 365, combined with extensive asset management for comprehensive lifecycle support.
Room for Improvement: OpenText Content Manager users suggest enhancements in ease of use, security infrastructure, and the search function. OpenText Content Management could benefit from improved AI capabilities, workflow functions, and more transparent licensing. Both need better integration capabilities and scalability.
Ease of Deployment and Customer Service: OpenText Content Manager offers on-premises deployment with reliable but complex technical support. OpenText Content Management provides flexible hybrid cloud deployments, although its technical support is often perceived as less personal. Both have complex architectures resulting in a steep learning curve.
Pricing and ROI: OpenText Content Manager is considered expensive but offers significant ROI due to its functionalities and security features, although its licensing model can be complex. OpenText Content Management is also costly but has enterprise-level features that justify the price. Its comprehensive licensing model adds value, yet might be costly if used mainly for archiving.
ROI may be very short if you use OpenText Content Management system effectively.
In prior years, support was really great; opening a ticket resulted in fast responses and proactive problem-solving.
The staff lacks adequate knowledge.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
The product is quite stable if it is well-managed.
The expectation from the customer versus the product explanation needs alignment.
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application.
| Product | Mindshare (%) |
|---|---|
| OpenText Content Management | 6.6% |
| OpenText Content Manager | 3.9% |
| Other | 89.5% |


| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 6 |
| Large Enterprise | 8 |
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
OpenText Content Manager delivers comprehensive document and information management with advanced security and retention functionalities.
OpenText Content Manager is a key player in enterprise content and records management. By integrating well with tools like SharePoint and Microsoft Office, it supports metadata search, audit trails, and document lifecycle management. Its drag-and-drop functionality aids in managing both paper and electronic records efficiently. Compliance with standards, combined with automated notifications for destruction and retention, enhances its efficiency. Although integration with other systems and ERP-like features for legal processes needs improvement, it remains a robust solution for content classification, tracking, and document security.
What are the key features?In industries such as legal and engineering, OpenText Content Manager is vital for document archival and digital information handling. Sectors like SAP and Salesforce leverage it for data governance, content classification, and streamlined workflows. Organizations rely on it to bolster document security and facilitate content approval processes.
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