OpenText Content Manager Reviews

OpenText Content Manager offers functionality such as document storage, security, and management approval processes. Users report initial investment challenges but acknowledge improved responsiveness and efficiency over time, highlighting daily processing of tasks like claims. While some experience high staff time consumption, others find the system provides good value, leading to customer satisfaction and a sustainable return. Though lacking integration features, its worth is recognized in long-term document management needs.

Enterprise buyers evaluating OpenText Content Manager should know that while the licensing model has evolved to offer different types, the product can still be expensive. Pricing is considered competitive, but potential buyers should ensure licenses match their specific user needs. Consulting services are often necessary, and maintenance can add substantial costs. Negotiation with an account manager may lead to better pricing deals. It's crucial to evaluate the investment against organization requirements to maximize utilization.

• "The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."
• "I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."
• "The fees incurred are for the licensing and maintenance."

OpenText Content Manager is primarily utilized for records management and document management, aiding in securing, storing, and classifying documents. Organizations leverage it for managing records, archiving, and handling content within SAP and Salesforce environments. It enhances workflow management, allows for content monitoring and approvals, improves information governance, and supports transitioning to development environments. Users also focus on document archival, metadata addition, and business content restructuring to advance information management maturity.

Customer service and technical assistance for OpenText Content Manager are mixed. Users appreciate quick response times and professionalism but find the first-level support lacking, often needing premium support for complex issues. Forums and online content are helpful. Personalized attention decreased after acquisitions, and interactions with HPE can be frustrating. Premium support is well-regarded, though escalated issues may see delays until future updates. The overall impression is that improvements are needed.

Users described OpenText Content Manager's initial setup as varying from straightforward to complex. Preparation and customization were often essential, involving considerable input from information management staff and expertise in database access. Transitioning from in-house systems posed challenges. While some found the documentation helpful, expert involvement was recommended, especially for complex configurations or migrations. The setup duration varied, requiring coordination among technical consultants and managers to address scalability and security considerations.

OpenText Content Manager is largely scalable according to several users. Many have not encountered scalability concerns, while some note challenges with document store management. The architecture supports infrastructure expansion, though planning document store/data tiers is advised. Elastic scaling is possible with cloud options. Design improvements could enhance vertical scalability. Users rate scalability between six and eight out of ten. Some have opted to switch to alternatives, like SharePoint, for ease of use.

OpenText Content Manager is considered stable by numerous users, despite various implementation struggles and support challenges. Some highlight issues related to integration with other systems, describing occurrences of latency primarily tied to configuration adjustments and network connectivity. Database performance is praised, while some users remark on occasional server-related glitches. Maintenance and careful planning are deemed essential. Several rate stability between six and nine out of ten, commending its capability to handle large enterprises and substantial content efficiently.