Kiteworks vs OpenText Content Manager comparison

Kiteworks and OpenText are both solutions in the Enterprise Content Management category. Kiteworks is ranked #15 with an average rating of 8.0, while OpenText is ranked #9 with an average rating of 8.5. Kiteworks holds a 1.3% mindshare in ECM, compared to OpenText’s 4.3% mindshare. Additionally, 100% of Kiteworks users are willing to recommend the solution, compared to 86% of OpenText users who would recommend it.

Kiteworks

Read 13 Kiteworks reviews

3,471 Views
521 Comparison Views

100% willing to recommend

OpenText Content Manager

Read 23 OpenText Content Manager reviews

2,771 Views
2,051 Comparison Views

86% willing to recommend

Kiteworks

OpenText Content Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

Kiteworks and OpenText Content Manager compete in secure content management and collaboration. OpenText Content Manager appears to have the upper hand due to its comprehensive features and investment value.

Features: Kiteworks offers secure file-sharing capabilities, email protection, and compliance tools, making it suitable for security-focused environments. OpenText Content Manager provides robust document management, enhanced workflow automation, and extensive integrations, offering a well-rounded enterprise solution.

Room for Improvement: Kiteworks could enhance its integration capabilities, expand its feature set to support broader applications, and improve its user interface for greater ease of use. OpenText Content Manager could streamline its deployment process, simplify customization options, and improve its user experience to reduce the complexity of its sophisticated system.

Ease of Deployment and Customer Service: OpenText Content Manager involves a more complex deployment due to its broad feature set but benefits from scalable support channels. Kiteworks provides a simpler installation process and responsive support, suiting organizations that prioritize quick setup and response times.

Pricing and ROI: Kiteworks offers a lower initial setup cost with a focus on essential security features, thus providing a quick ROI for cost-sensitive buyers. In contrast, OpenText Content Manager requires a higher upfront investment but ensures substantial long-term ROI through its extensive capabilities and customization potential.

To learn more, read our detailed Kiteworks vs. OpenText Content Manager Report (Updated: March 2026).

Buyer's Guide

Kiteworks vs. OpenText Content Manager

March 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kiteworks

Ranking in Enterprise Content Management

15th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Email Security (25th), Managed File Transfer (MFT) (5th), Content Collaboration Platforms (13th), Secure Email Gateway (SEG) (9th)

OpenText Content Manager

Ranking in Enterprise Content Management

9th

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

File Archiving (4th), Document Management Software (4th)

Mindshare comparison

As of March 2026, in the Enterprise Content Management category, the mindshare of Kiteworks is 1.3%, up from 1.0% compared to the previous year. The mindshare of OpenText Content Manager is 4.3%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Mindshare Distribution
Product	Mindshare (%)
OpenText Content Manager	4.3%
Kiteworks	1.3%
Other	94.4%

Enterprise Content Management

Featured Reviews

KishoreT-Review

Associate Consultant at a tech consulting company with 10,001+ employees

Streamlined global file sharing with user-friendly interface and self-service capabilities

I'm not a network expert, however, there must be some room for improvement. Perhaps there could be a notification to users about their bandwidth or network packet loss. If users receive such notifications, they can understand any disruptions are due to issues with their network or bandwidth rather than the site or Kiteworks. Additionally, I work from offshore India, and I told my client manager to communicate with the Kiteworks forum salesman regarding one feature. I noticed the Kiteworks login UI is very basic, lacking customization. Allowing more HTML tags to add hyperlinks or user-friendly information on the home page would be very useful.

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Maurice Riverso

Records Management Officer at ANZPAA

Our our official repository and it has disposal management and retention management

The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It’s a great product that you should seriously consider and take the first step by training."

"The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth."

"I can identify from which region our users are uploading or downloading files."

"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."

"The solution removes the limitations with file attachment size that is found with regular email."

"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."

"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."

"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."

More Kiteworks pros

"Customer Service: We appreciate HPE's team of resources, who assist us as issues arise."

"It has a robust search but has often been difficult for people to learn."

"Go for it."

"Eliminated the need for paper records."

"The product allows us to run our Notice of Destructions seamlessly and produces our annual folders with ease."

"HPE Content Manager 9, and its predecessors, is an excellent EDRMS with a strong emphasis on record lifecycle and compliance with government standards."

"Drag and drop: With users having dual screens nowadays, this functionality is used a lot by staff and is also a good way to show people who are new to TRIM (HPE Content Manager) the simplicity of how things can be done."

"The most valuable feature is the ability to search, sort and retrieve using metadata; in particular, the ability to create custom reports using the print merge functionality as per the requests that are issued from clients."

Cons

"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."

"I noticed the Kiteworks login UI is very basic, lacking customization. Allowing more HTML tags to add hyperlinks or user-friendly information on the home page would be very useful."

"Perhaps there could be a notification to users about their bandwidth or network packet loss."

"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."

"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."

"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."

"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."

"File location could be improved."

More Kiteworks cons

"Microsoft Office disabling the HPE Records Manager integration is an issue."

"The product could improve its scalability."

"This web client requires more refinement to be viable as a desktop client replacement."

"Users are intimidated by the Content Manager client application, especially when it comes to searching and managing content at an individual’s level."

"It has extensive configuration restrictions for administrators and file extension limitations. Clunky in look and feel."

"Technical support is very frustrating. It is difficult to get a good response from HPE and even more difficult to find anyone that can really help us with the product."

"I would like to see an improvement in the licensing process. It is very complicated and it seems to involve many different people throughout the entire process."

"Many users have expressed that it is too hard to find what they are looking for."

Pricing and Cost Advice

"It is not really expensive. I mean, to me it's obviously expensive, but it's worth it."

"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."

"I believe it's a little costly, but given the faith that we put into it from a security perspective to maintain the integrity of our patient information that is being transferred through this system, that's a small price to pay. So, on the surface, it might look like a lot of money, but depending on the need for security, which is where we feel it shines, it's okay price-wise."

"They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it."

"The price of Kiteworks is reasonable."

"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

"The fees incurred are for the licensing and maintenance."

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

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Top Industries

By visitors reading reviews

Government

13%

Financial Services Firm

12%

Comms Service Provider

Healthcare Company

Government

13%

Financial Services Firm

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	6
Large Enterprise	8

Questions from the Community

What is Kiteworks?

Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...

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What needs improvement with Kiteworks?

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What advice do you have for others considering Kiteworks?

Scalability is impressive. It can be highly available, resilient, and scalable infrastructure. I can confidently give it a nine. It suits any level of organization, whether a small setup with two a...

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What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

See all answers

What is your experience regarding pricing and costs for Micro Focus Content Manager?

Pricing is a disadvantage as it is very expensive, especially in this market.

See all answers

What needs improvement with Micro Focus Content Manager?

Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...

See all answers

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Compared 13% of the time

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Compared 11% of the time

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Compared 7% of the time

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Compared 6% of the time

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Product Reports

Buyer's Guide

Kiteworks

March 2026

Download Kiteworks product report

Buyer's Guide

OpenText Content Manager

March 2026

Download OpenText Content Manager product report

Also Known As

Accellion

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

Overview

Kiteworks empowers organizations to effectively manage risk in every send, share, receive, and save of sensitive content over numerous communications channels: email, file sharing, managed file transfer, APIs, and web forms. The Kiteworks platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of an organization, significantly improving risk management and ensuring regulatory compliance.

Kiteworks

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

OpenText

Sample Customers

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL

Missouri State Courts

Buyer's Guide

Kiteworks vs. OpenText Content Manager

March 2026

Free Report: Kiteworks vs. OpenText Content Manager

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