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OpenText Content Manager pros and cons

Vendor: OpenText
3.8 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

OpenText Content Manager allows for retention of records and workflows, including fire plans.
OpenText Content Manager can be integrated with various different systems, enhancing compatibility.
OpenText Content Manager offers scalability without issues and provides good technical support.
Integration between SAP and OpenText Content Manager facilitates easy access to documents.
OpenText Content Manager is recognized for its stability, reliability, security, and efficient workflow engine.

CONS

Due to limited industry use, vendor and contract support is hard to find.
Ease of use needs addressing.
Improvements can be made to scalability.
The installation process is difficult and could be easier.
OpenText Content Manager is too expensive.
 

OpenText Content Manager Pros review quotes

it_user567567 - PeerSpot reviewer
IT Business Partner at a healthcare company with 10,001+ employees
Dec 22, 2016
It helps us in terms of efficiency when working with multiple people at the same time, on the same case.
it_user605049 - PeerSpot reviewer
Records Management Administrator
Feb 8, 2017
The product allows us to run our Notice of Destructions seamlessly and produces our annual folders with ease.
it_user607380 - PeerSpot reviewer
V.P. Information Technology - NAMICO at a non-profit with 51-200 employees
Feb 12, 2017
There many ways that this application has improved our organization. The most significant is the reduction in paper generation and the ability to electronically annotate and manage all our documents.
Learn what your peers think about OpenText Content Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
it_user607833 - PeerSpot reviewer
Records Management Coordinator at a government with 501-1,000 employees
Feb 13, 2017
This is a wonderful product with many options.
JC
HP TRIM/HPRM Technical Consultant at a tech services company with 51-200 employees
Feb 21, 2017
HPE Content Manager 9, and its predecessors, is an excellent EDRMS with a strong emphasis on record lifecycle and compliance with government standards.
it_user613548 - PeerSpot reviewer
FOI Analyst 2 at a government with 5,001-10,000 employees
Feb 21, 2017
Sharing of documents, reduction of duplication, and the ability to manage retention, disposition and overall records management have been significant benefits for our organization.
it_user616503 - PeerSpot reviewer
EDRMS Compliance Lead Senior Business Analyst at a non-tech company
Feb 27, 2017
This creates a more sustainable, competitive, government compliant, and secure solution in the long term which pays off on the investment.
it_user616530 - PeerSpot reviewer
Assistant Director - Information Management at a government with 1,001-5,000 employees
Feb 27, 2017
The most valuable feature is the ability to search, sort and retrieve using metadata; in particular, the ability to create custom reports using the print merge functionality as per the requests that are issued from clients.
it_user618117 - PeerSpot reviewer
Records Management Consultant at a government with 501-1,000 employees
Mar 1, 2017
The product is valuable generally due to its wide use and acceptance in the public sector in my region.
it_user618120 - PeerSpot reviewer
Application Specialist at a government with 501-1,000 employees
Mar 1, 2017
HPE Content Manager provides organizations with a reliable system for managing massive amounts of information, in a structured, compliant and secure way, with a level of functionality and reliability that I have not seen matched by custom-built or other systems.
 

OpenText Content Manager Cons review quotes

it_user567567 - PeerSpot reviewer
IT Business Partner at a healthcare company with 10,001+ employees
Dec 22, 2016
We've had it for a year now, and since we started implementation it has been, to say softly, a nightmare.
it_user605049 - PeerSpot reviewer
Records Management Administrator
Feb 8, 2017
Many users have expressed that it is too hard to find what they are looking for.
it_user607380 - PeerSpot reviewer
V.P. Information Technology - NAMICO at a non-profit with 51-200 employees
Feb 12, 2017
Microsoft Office disabling the HPE Records Manager integration is an issue.
Learn what your peers think about OpenText Content Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
it_user607833 - PeerSpot reviewer
Records Management Coordinator at a government with 501-1,000 employees
Feb 13, 2017
I would like to see an improvement in the licensing process. It is very complicated and it seems to involve many different people throughout the entire process.
JC
HP TRIM/HPRM Technical Consultant at a tech services company with 51-200 employees
Feb 21, 2017
This web client requires more refinement to be viable as a desktop client replacement.
it_user613548 - PeerSpot reviewer
FOI Analyst 2 at a government with 5,001-10,000 employees
Feb 21, 2017
Generally speaking, HPE’s support for the product has been weak since the acquisition from TOWER Software.
it_user616503 - PeerSpot reviewer
EDRMS Compliance Lead Senior Business Analyst at a non-tech company
Feb 27, 2017
Many projects I've worked on encounter issues in production relating to load balancing and throttling where systems cannot cope with the volumes and capacity of transactional processing.
it_user616530 - PeerSpot reviewer
Assistant Director - Information Management at a government with 1,001-5,000 employees
Feb 27, 2017
The system is difficult to navigate and understand the full scope of functionality available for end users to appreciate the value.
it_user618117 - PeerSpot reviewer
Records Management Consultant at a government with 501-1,000 employees
Mar 1, 2017
It has extensive configuration restrictions for administrators and file extension limitations. Clunky in look and feel.
it_user618120 - PeerSpot reviewer
Application Specialist at a government with 501-1,000 employees
Mar 1, 2017
Users are intimidated by the Content Manager client application, especially when it comes to searching and managing content at an individual’s level.