

OpenText Content Manager and OpenText Documentum compete in the document management category. OpenText Documentum has the upper hand due to its comprehensive features. Users prefer OpenText Content Manager for its pricing and support, though Documentum's broad capabilities justify its cost.
Features: OpenText Content Manager offers robust search capabilities, effective legal document management, and flexible field modification options. It supports document destruction notices and annual folder production, helping organizations manage document lifecycle efficiently. OpenText Documentum excels in scalability and security, managing extensive metadata and integrating with business processes. Its ability to handle high-volume document management with strong security models is ideal for large enterprises.
Room for Improvement: OpenText Content Manager could improve its integration, simplify security settings, and enhance user interface along with better Outlook integration. Users wish for a more intuitive search function. OpenText Documentum faces challenges with high licensing costs and complex setup. Users desire a smoother user experience, improved cloud capabilities, and more accessible training materials.
Ease of Deployment and Customer Service: OpenText Content Manager and Documentum are mainly deployed on-premises, with Documentum offering more hybrid and cloud options. Support for Content Manager is satisfactory with premium packages, while Documentum's support, though costly, is comprehensive. Users from both systems note challenges in obtaining personalized assistance, often relying on third-party support.
Pricing and ROI: OpenText Content Manager is considered expensive but delivers value through its functionality. Users find the investment worthwhile when the full feature set is utilized. Documentum's pricing is high, yet its extensive capabilities in enterprise content management justify the cost. The ROI is dependent on implementation scale, with Documentum perceived as providing higher value in enhancing document processes.
| Product | Market Share (%) |
|---|---|
| OpenText Documentum Content Management | 8.0% |
| OpenText Content Manager | 4.7% |
| Other | 87.3% |

| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 6 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 1 |
| Large Enterprise | 28 |
OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.
OpenText Documentum Content Management provides centralized document management with strong security, advanced metadata management, and seamless integration with systems like SAP and Salesforce, aiding businesses in overseeing content effectively.
OpenText Documentum Content Management is known for its strong integration capabilities, especially with systems such as SAP, Salesforce, and Oracle E-Business Suite, facilitating effective document management. Its strengths include advanced security features, comprehensive metadata management, and robust support for lifecycle and workflow management. The platform's scalability and business process automation capabilities support industries with large volumes of content. It is adaptable for various sectors, including healthcare, banking, insurance, and government, providing document storage, sharing, and collaboration functionalities. While the intuitive automation engine enhances workflows, users have noted that improvements are needed in UI design, performance, and integration with additional systems. Concerns about cloud transition security, high costs, outdated workflows, and complex metadata management indicate areas for development. Supports are sought for AI integrations, improved cloud functionality, and efficient documentation.
What are the key features of OpenText Documentum Content Management?Industries such as healthcare, banking, and government use OpenText Documentum Content Management for document-centric processes, ensuring regulatory compliance and facilitating collaboration. With Captiva enhancing OCR and batch scanning, it is crucial for managing high-quality documentation and compliance efforts across sectors.
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