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Hyland OnBase vs OpenText Documentum Content Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hyland OnBase
Ranking in Enterprise Content Management
6th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
17
Ranking in other categories
Business Process Management (BPM) (14th), Low-Code Development Platforms (15th)
OpenText Documentum Content...
Ranking in Enterprise Content Management
4th
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 5.7%, down from 6.7% compared to the previous year. The mindshare of OpenText Documentum Content Management is 7.1%, down from 12.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
OpenText Documentum Content Management7.1%
Hyland OnBase5.7%
Other87.2%
Enterprise Content Management
 

Featured Reviews

Arjurn Dakash - PeerSpot reviewer
Project Manager at Deloitte
Workflow automation has transformed case management and reduced errors across our processes
Hyland OnBase is a great tool for document storage and retrieval, automating business processes using workflow, and building applications in WorkView. It saves a lot of time, reduces human errors, and is very cost-effective. Hyland OnBase has drastically improved our business processes and made everyone's jobs easier. Hyland OnBase is a fantastic system that does a lot for my organization. We use it for indexing and storing documents as the main reason we use Hyland OnBase, but it also has many features that we use every day. Workflows are the most common way that our employees interact with Hyland OnBase. We also ingest thousands of documents every day, and with our continued rate of growth, we do not see Hyland OnBase having any trouble handling the added traffic. It is very scalable. The best features Hyland OnBase offers include workflows, document retention and security, document ingesting and indexing, and document retrieval and storage. The user-friendly interface makes it very easy to use and provides a smooth learning curve for new users. Workflow is used to quickly and easily configure and improve business processes. We also have automation through workflow, which saves time and cost. Reporting dashboards allow us to create useful reports to keep personnel informed, making data-driven decisions easier. While we have grown a lot over the past five years, Hyland OnBase has allowed us to maintain our existing workflows rather than hiring additional employees, requiring fewer employees thanks to Hyland OnBase. Since Hyland OnBase is our central repository for all documents, our documents are more secure, allow greater work flexibility, especially for remote work, are more easily accessible, and are smarter. It has changed the way we as a company work. Through workflow automation, we have been able to save a lot of time, with forty to fifty-five percent of time being saved currently.
FC
Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory
User finds integration useful but seeks improvement in interface intuitiveness
I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its most valuable aspect is its flexibility"
"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"I like the flexibility and its modular nature that allows us to create solutions that meet our business needs."
"The product's initial setup phase is not difficult."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions."
"Hyland OnBase has drastically improved our business processes and made everyone's jobs easier."
"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."
"The most valuable feature is that the documents are kept secure."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"I am satisfied with OpenText Documentum so far; it has great integration capabilities."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"I recommend Documentum as it supports big systems and offers good integration."
 

Cons

"As the system grows in terms of number of modules, features, and functionality, options can be confusing and they can conflict with other options that you enable."
"The solution’s initial setup is a little difficult."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
"Software malfunctioning usually occurs when we receive documents from external sources."
"For my case, there should be a cleaner, easy-to-use change management and migration tool, which would be great."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"Hyland OnBase can be improved by reducing the many different applications that need to be used when being an administrator for this product."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located."
"The vertical application could be improved."
"The interface is not user-friendly, new meta data classes are not easy to create."
"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."
"It's difficult to manage and customize Documentum."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"OpenText Documentum's user interface could be improved a little bit."
 

Pricing and Cost Advice

"The tool's price is high."
"OnBase is reasonably priced."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The solution costs around $6,000 per month."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"The product is expensive."
"OpenText Documentum's pricing is good."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"It is quite an expensive product."
"The price is considered affordable now."
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Top Industries

By visitors reading reviews
Government
11%
Financial Services Firm
10%
Healthcare Company
9%
Computer Software Company
9%
Financial Services Firm
16%
Government
10%
Manufacturing Company
9%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise13
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
 

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.
What is your primary use case for Hyland OnBase?
Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
 

Also Known As

OnBase
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Hyland OnBase vs. OpenText Documentum Content Management and other solutions. Updated: March 2026.
884,873 professionals have used our research since 2012.