OpenText Documentum and Hyland OnBase are competing in the enterprise content management category. OpenText Documentum seems to have the upper hand due to its robust security, metadata management, and comprehensive content server capabilities.
Features: OpenText Documentum offers lifecycle management and a rich content server, making it suitable for complex document handling and SAP integration. Its robust security and extensive metadata management enhance accessibility and hierarchical navigation. Hyland OnBase is praised for its modularity and low-code platform, offering robust workflows and seamless integration with tools like Salesforce, appealing to healthcare and finance sectors.
Room for Improvement: OpenText Documentum could benefit from performance optimization, a more intuitive user interface, and better cloud readiness, alongside improving support and training resources. Hyland OnBase could enhance its search functionalities, simplify migration processes, and improve dashboard features and OCR capabilities.
Ease of Deployment and Customer Service: OpenText Documentum supports diverse deployment options, including on-premises and hybrid cloud, suited for larger enterprises. Customer service experiences present mixed results with occasional support delays. Hyland OnBase, primarily available on-premises, has average customer support ratings with areas needing improvement in response efficiency and expertise access.
Pricing and ROI: OpenText Documentum's pricing is considered high, but it offers significant ROI in compliance and operational efficiency. Hyland OnBase is also seen as expensive but justified by its versatile and modular offerings. Both solutions deliver considerable ROI through enhanced document management, though cost reduction potentials exist.
Product | Market Share (%) |
---|---|
OpenText Documentum Content Management | 10.2% |
Hyland OnBase | 6.5% |
Other | 83.3% |
Company Size | Count |
---|---|
Small Business | 4 |
Midsize Enterprise | 3 |
Large Enterprise | 8 |
Company Size | Count |
---|---|
Small Business | 10 |
Midsize Enterprise | 1 |
Large Enterprise | 28 |
Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.
OpenText Documentum Content Management provides centralized document management with strong security, advanced metadata management, and seamless integration with systems like SAP and Salesforce, aiding businesses in overseeing content effectively.
OpenText Documentum Content Management is known for its strong integration capabilities, especially with systems such as SAP, Salesforce, and Oracle E-Business Suite, facilitating effective document management. Its strengths include advanced security features, comprehensive metadata management, and robust support for lifecycle and workflow management. The platform's scalability and business process automation capabilities support industries with large volumes of content. It is adaptable for various sectors, including healthcare, banking, insurance, and government, providing document storage, sharing, and collaboration functionalities. While the intuitive automation engine enhances workflows, users have noted that improvements are needed in UI design, performance, and integration with additional systems. Concerns about cloud transition security, high costs, outdated workflows, and complex metadata management indicate areas for development. Supports are sought for AI integrations, improved cloud functionality, and efficient documentation.
What are the key features of OpenText Documentum Content Management?Industries such as healthcare, banking, and government use OpenText Documentum Content Management for document-centric processes, ensuring regulatory compliance and facilitating collaboration. With Captiva enhancing OCR and batch scanning, it is crucial for managing high-quality documentation and compliance efforts across sectors.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.