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Hyland OnBase pros and cons

Vendor: Hyland
4.0 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Hyland OnBase enhances business processes and reduces manual tasks, greatly improving efficiency and ease of operations.
Hyland OnBase's integration capabilities allow for automation in document design and banking processes, leading to significant time savings.
The platform is highly secure, providing extensive data security features such as document access restrictions and comprehensive audit trails.
Hyland OnBase is valued for its flexibility and modular nature, enabling tailored solutions that meet diverse business needs.
The scalability and stability of Hyland OnBase, along with its effective technical support, contribute to its long-term growth potential and investment return.

CONS

Hyland OnBase lacks a cleaner, easy-to-use change management and migration tool, complicating administration.
The pricing structure of Hyland OnBase is expensive, especially in Latin America, suggesting a need for regional pricing adjustments.
Hyland OnBase's initial setup process is challenging, increasing complexity for new users.
Training requirements for Hyland OnBase are extensive due to solution complexity, necessitating more training than expected.
Report Services in Hyland OnBase requires an additional license, which would be better included in the base offering.
 

Hyland OnBase Pros review quotes

Abdul_Jabbar - PeerSpot reviewer
Senior Software Engineer at Infosys
Mar 10, 2026
The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours.
reviewer2867946 - PeerSpot reviewer
Business Analyst at a tech vendor with 10,001+ employees
Jul 3, 2026
Hyland OnBase is a powerful enterprise management platform that is scalable, flexible, and secure in storing, retrieving, and making workflow automations.
reviewer2845779 - PeerSpot reviewer
Gerente De Proyectos at a manufacturing company with 11-50 employees
May 31, 2026
Hyland OnBase has had a positive impact on my organization by reducing manual processes and approval times since the documents are centralized and digitized.
Learn what your peers think about Hyland OnBase. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,834 professionals have used our research since 2012.
Cynthia Mute - PeerSpot reviewer
Software Engineer at Honeywell
Mar 15, 2026
With Hyland OnBase, every document is unique, and access can be restricted and audited depending on user permission, allowing a company to take control of their information and be more productive.
reviewer1981395 - PeerSpot reviewer
Product owner at a computer software company with 10,001+ employees
Mar 27, 2025
Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality.
reviewer2560407 - PeerSpot reviewer
Program Manager at a financial services firm with 11-50 employees
Nov 11, 2024
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
reviewer2518710 - PeerSpot reviewer
Solution Architect at a financial services firm with 5,001-10,000 employees
Aug 1, 2024
Its most valuable aspect is its flexibility
Srinivas Rao Kagitha - PeerSpot reviewer
Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private
Jul 18, 2024
The product's initial setup phase is not difficult.
Mitchell Olinsky - PeerSpot reviewer
Vice President of Enterprise Applications at GULF WINDS FEDERAL CREDIT UNION
Aug 2, 2023
The solution is very developed and we are not taking full advantage of its functionalities.
Phemy Lekalakala - PeerSpot reviewer
Manager of Information Systems at University of the Witwatersrand
Jul 13, 2022
The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.
 

Hyland OnBase Cons review quotes

Abdul_Jabbar - PeerSpot reviewer
Senior Software Engineer at Infosys
Mar 10, 2026
Hyland OnBase could be improved in terms of service support response time.
reviewer2867946 - PeerSpot reviewer
Business Analyst at a tech vendor with 10,001+ employees
Jul 3, 2026
The pricing structure could be more thought-out; if it were cheaper than it is now, I think it would be more useful and more companies could use it over other competitors.
reviewer2845779 - PeerSpot reviewer
Gerente De Proyectos at a manufacturing company with 11-50 employees
May 31, 2026
I believe Hyland OnBase could improve by making its user interface more user-friendly.
Learn what your peers think about Hyland OnBase. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,834 professionals have used our research since 2012.
Cynthia Mute - PeerSpot reviewer
Software Engineer at Honeywell
Mar 15, 2026
Hyland OnBase can be improved because Report Services is an additional license and should be included with the base product.
reviewer1981395 - PeerSpot reviewer
Product owner at a computer software company with 10,001+ employees
Mar 27, 2025
I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.
reviewer2560407 - PeerSpot reviewer
Program Manager at a financial services firm with 11-50 employees
Nov 11, 2024
The application could potentially be more open-source, allowing integration with more solutions.
reviewer2518710 - PeerSpot reviewer
Solution Architect at a financial services firm with 5,001-10,000 employees
Aug 1, 2024
Software malfunctioning usually occurs when we receive documents from external sources.
Srinivas Rao Kagitha - PeerSpot reviewer
Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private
Jul 18, 2024
The migration is a bit difficult in the tool.
Mitchell Olinsky - PeerSpot reviewer
Vice President of Enterprise Applications at GULF WINDS FEDERAL CREDIT UNION
Aug 2, 2023
We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated.
Phemy Lekalakala - PeerSpot reviewer
Manager of Information Systems at University of the Witwatersrand
Jul 13, 2022
We are struggling with duplicates and would like to have OCR functionality when using this solution.