No more typing reviews! Try our Samantha, our new voice AI agent.

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Hyland OnBase is valued for its security features, particularly its ability to provide data confidentiality and audit trails.
The platform is recognized for its flexibility and modular nature, allowing tailored solutions that meet various business needs.
Integrating Hyland OnBase has a positive impact on business processes, improving efficiency and return on investment.
Hyland OnBase offers powerful integration capabilities and helps automate document management, which is highly beneficial in industries like finance and banking.
It is a scalable enterprise management platform noted for its capacity to grow both horizontally and vertically.

CONS

Dashboards of Hyland OnBase have room for improvement compared to other vendors in the market.
Workflow features can be powerful but are complicated, requiring more training than expected due to complexity.
More open-source potential could enhance integration with additional solutions.
Migrating in the tool is difficult, and a cleaner, easier change management and migration tool is needed.
Identifying and handling duplicates can be challenging, and OCR functionality would be beneficial when using Hyland OnBase.
 

Hyland OnBase Pros review quotes

Joao Santiago - PeerSpot reviewer
Analista at a consultancy with 201-500 employees
Oct 26, 2026
What I find exceptional is the document storage itself; it's outstanding how quickly you can find documents, content within documents, or images.
Abdul_Jabbar - PeerSpot reviewer
Senior Software Engineer at Infosys
Mar 10, 2026
The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours.
reviewer2917962 - PeerSpot reviewer
Process Analyst at a consultancy with 51-200 employees
Oct 27, 2026
The AI integration in recent releases of Hyland OnBase allows for better analysis and is a standout feature.
Learn what your peers think about Hyland OnBase. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,769 professionals have used our research since 2012.
reviewer2867946 - PeerSpot reviewer
Business Analyst at a tech vendor with 10,001+ employees
Jul 3, 2026
Hyland OnBase is a powerful enterprise management platform that is scalable, flexible, and secure in storing, retrieving, and making workflow automations.
RJ
Not Specified at a healthcare company with 5,001-10,000 employees
Oct 28, 2026
Role-Based Access Control (RBAC) allowed us to enforce strict data privacy requirements like LGPD by ensuring users could only access authorized records based on their role, while making user onboarding and permission management much faster and more reliable.
Cynthia Mute - PeerSpot reviewer
Software Engineer at Honeywell
Mar 15, 2026
With Hyland OnBase, every document is unique, and access can be restricted and audited depending on user permission, allowing a company to take control of their information and be more productive.
reviewer1981395 - PeerSpot reviewer
Product owner at a computer software company with 10,001+ employees
Mar 27, 2025
Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality.
reviewer2560407 - PeerSpot reviewer
Program Manager at a financial services firm with 11-50 employees
Nov 11, 2024
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
Srinivas Rao Kagitha - PeerSpot reviewer
Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private
Jul 18, 2024
The product's initial setup phase is not difficult.
reviewer2518710 - PeerSpot reviewer
Solution Architect at a financial services firm with 5,001-10,000 employees
Aug 1, 2024
Its most valuable aspect is its flexibility
 

Hyland OnBase Cons review quotes

Joao Santiago - PeerSpot reviewer
Analista at a consultancy with 201-500 employees
Oct 26, 2026
There are some particular aspects of Hyland OnBase, such as layouts or some modules that have just been built, that are not designed with the end user in mind.
Abdul_Jabbar - PeerSpot reviewer
Senior Software Engineer at Infosys
Mar 10, 2026
Hyland OnBase could be improved in terms of service support response time.
reviewer2917962 - PeerSpot reviewer
Process Analyst at a consultancy with 51-200 employees
Oct 27, 2026
I believe Hyland OnBase can improve its cost structure as a platform or software as a service because currently they only sell a few packages that come bundled with many modules likely not used by clients.
Learn what your peers think about Hyland OnBase. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,769 professionals have used our research since 2012.
reviewer2867946 - PeerSpot reviewer
Business Analyst at a tech vendor with 10,001+ employees
Jul 3, 2026
The pricing structure could be more thought-out; if it were cheaper than it is now, I think it would be more useful and more companies could use it over other competitors.
RJ
Not Specified at a healthcare company with 5,001-10,000 employees
Oct 28, 2026
Hyland OnBase can be improved by providing a modern user interface, simplified deployment and admin overhead, API capabilities, and advanced AI.
Cynthia Mute - PeerSpot reviewer
Software Engineer at Honeywell
Mar 15, 2026
Hyland OnBase can be improved because Report Services is an additional license and should be included with the base product.
reviewer1981395 - PeerSpot reviewer
Product owner at a computer software company with 10,001+ employees
Mar 27, 2025
I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.
reviewer2560407 - PeerSpot reviewer
Program Manager at a financial services firm with 11-50 employees
Nov 11, 2024
The application could potentially be more open-source, allowing integration with more solutions.
Srinivas Rao Kagitha - PeerSpot reviewer
Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private
Jul 18, 2024
The migration is a bit difficult in the tool.
reviewer2518710 - PeerSpot reviewer
Solution Architect at a financial services firm with 5,001-10,000 employees
Aug 1, 2024
Software malfunctioning usually occurs when we receive documents from external sources.