The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours.
Hyland OnBase improves business processes via automation, significantly impacting ROI by saving man-hours and aiding new processes. Commended for integration, data security, stability, scalability, it supports industries requiring confidentiality. Technical support is available year-round, though response times need refining. Critiques include complex change management tools and extensive training requirements. Administration could benefit from fewer applications. The cost is high in Latin America, hinting at the need for regional pricing adjustments.
