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Camunda vs Hyland OnBase comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Organizations using Camunda noted increased productivity, reduced costs, and time savings, with varied long-term financial expectations.
Sentiment score
4.6
Hyland OnBase enhances efficiency and cost savings by streamlining processes, reducing paper use, and supporting remote work.
Camunda should manage that very well because their whole suite enables that, especially to look at every instance of the process and see where that is within the process, what stage it is at, and which actions are still pending.
Freelance Consultant at a media company with self employed
It can range from a one-time job not yielding good business cases to cases we repeat thousands of times, which generates significant value.
Transformation Manager at Vodafone
I have seen a return on investment with Hyland OnBase because it provides a very reliable ECM platform for my organization, helps to remove the dependency on paper files and file folders, saves real estate costs, and facilitates the ability to work from anywhere.
Senior Software Engineer at Infosys
 

Customer Service

Sentiment score
6.6
Camunda support is generally praised for responsiveness, though improvements are needed in communication consistency and agent expertise.
Sentiment score
5.8
Hyland OnBase offers responsive service, but support quality varies and may require premium packages for enhanced assistance.
AWS provides the best support, followed by Microsoft, and then Google.
Chief Technology Officer at Looplex SA
They really understand deeply and in detailed fashion the solution.
Owner at a tech services company with 1-10 employees
They provide better support for the enterprise edition.
Technical and Solution Architect at Freelance
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
Program Manager at a financial services firm with 11-50 employees
I find technical support from Hyland to be good.
Product owner at a computer software company with 10,001+ employees
 

Scalability Issues

Sentiment score
6.7
Camunda excels in scalability, flexibility, and integration, supporting businesses of all sizes with minimal scalability issues reported.
Sentiment score
6.5
Hyland OnBase is praised for scalability and adaptability, efficiently expanding to support growing business demands despite setup costs.
Camunda offers a high level of scalability, especially when using its SaaS model, which manages and scales implementations automatically.
Technical and Solution Architect at Freelance
ECS and Fargate make horizontal scalability very easy.
Chief Technology Officer at Looplex SA
They have that REST layer, REST APIs layer that makes it easy to integrate and make it part of a microservices ecosystem and APIs.
Owner at a tech services company with 1-10 employees
Transitioning to cloud-based services may reduce these costs in the future.
Product owner at a computer software company with 10,001+ employees
 

Stability Issues

Sentiment score
7.8
Camunda is stable, performs well under high load, but may need configuration adjustments and has minor bugs with some integrations.
Sentiment score
8.2
Hyland OnBase is a stable, reliable platform with strong traceability, high performance, and minimal maintenance, akin to Windows.
There haven't been any significant outages in my experience with Camunda.
Technical and Solution Architect at Freelance
We were not really concerned about the performance on the process itself because it was super simple, super straightforward, and it did not present itself as a bottleneck, nor did we feel it was adding additional time in the execution.
Owner at a tech services company with 1-10 employees
For stability, most use cases depend on the workflow engine with Cockpit, which is stable about 98% of the time.
Transformation Manager at Vodafone
Hyland OnBase was a stable solution that worked effectively for us.
Program Manager at a financial services firm with 11-50 employees
 

Room For Improvement

Camunda users seek enhanced BPM basics, dynamic forms, mobile app, security, UI improvements, better integrations, and expanded support.
Hyland OnBase needs improved usability, integration, and support, with simplified management, enhanced features, and better documentation and pricing adjustments.
For our implementation, the only issue we have encountered is that when it comes to scaling with external tasks, it struggles on Camunda 7.
Principal Solutions Architect at BT - British Telecom
More open documentation would be beneficial to understand the deployment process better and facilitate easier setup.
Technical and Solution Architect at Freelance
There is an issue where, in some situations, I need to scale up by observing both CPU and memory usage of containers, yet under the current options available at Amazon, this is not possible.
Chief Technology Officer at Looplex SA
The application could potentially be more open-source, allowing integration with more solutions.
Program Manager at a financial services firm with 11-50 employees
Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns.
Product owner at a computer software company with 10,001+ employees
If AI could be used more at an enterprise level, since we are purchasing at an enterprise level for the subscription of Hyland OnBase, I would say if those AI informations would stay within the enterprise and not go outside of our enterprise boundaries, it would be secure and maintain our privacy.
Business Analyst at a tech vendor with 10,001+ employees
 

Setup Cost

Camunda's open-source is free, but enterprise edition costs up to $100,000, offering support and enhanced features.
Hyland OnBase offers modular enterprise solutions, with varied pricing and complex licensing, often seen as justified yet expensive.
AWS pricing is very competitive compared to Azure and cheap compared to Google.
Chief Technology Officer at Looplex SA
I do not know if it is just not possible to run the whole environment at a rate that would be affordable.
Freelance Consultant at a media company with self employed
While it might be too expensive for smaller business use cases, if we can automate and have high-value cases, then Camunda's pricing makes sense.
Transformation Manager at Vodafone
We also paid for workflow licenses, which allowed up to 250 concurrent users.
Program Manager at a financial services firm with 11-50 employees
I find pricing to be on the higher side due to its monolithic architecture.
Product owner at a computer software company with 10,001+ employees
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
Senior Software Engineer at Infosys
 

Valuable Features

Camunda offers flexibility, open-source advantages, integration ease, robust automation, and developer-friendly tools for efficient business process management.
Hyland OnBase excels in document management with scalable workflows, easy integration, customization, automation, and robust security features.
The customer support is outstanding.
Freelance Consultant at a media company with self employed
The coexistence that Camunda allows is important because we are connected, using it as an orchestrator for domain controllers and various automation platforms, both legacy and new, ensuring we are independent and can operate across domains.
Transformation Manager at Vodafone
EC2 makes scaling horizontally incredibly easy, especially when working under the ECS service.
Chief Technology Officer at Looplex SA
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
Program Manager at a financial services firm with 11-50 employees
The workflow engine has made the biggest difference for me because it is excellent for automating approval processes.
Senior Software Engineer at Infosys
Hyland OnBase has impacted my organization positively by faster document retrieval, intuitive setup, reduced manual processing, and comes with security.
Business Analyst at a tech vendor with 10,001+ employees
 

Categories and Ranking

Camunda
Ranking in Business Process Management (BPM)
1st
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
81
Ranking in other categories
Business Process Design (3rd), Process Automation (1st), AI Orchestration Frameworks (3rd), Agentic Automation (9th), AI Agent Builders (10th), Business Orchestration and Automation Technologies (7th)
Hyland OnBase
Ranking in Business Process Management (BPM)
15th
Average Rating
8.0
Reviews Sentiment
6.3
Number of Reviews
16
Ranking in other categories
Enterprise Content Management (5th), Low-Code Development Platforms (16th)
 

Mindshare comparison

As of September 2026, in the Business Process Management (BPM) category, the mindshare of Camunda is 7.0%, down from 16.5% compared to the previous year. The mindshare of Hyland OnBase is 1.0%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Camunda7.0%
Hyland OnBase1.0%
Other92.0%
Business Process Management (BPM)
 

Featured Reviews

CristianoGomes - PeerSpot reviewer
Owner at a tech services company with 1-10 employees
Supports long-running asynchronous processes effectively but has not evolved much in recent years
I think Camunda is focusing too much on the SaaS offering right now and not much on improving and developing the product itself. I did not see any innovations on that aspect, especially for the open-source version. I was making some tests recently and the tool seemed pretty much the same as it was three or four years ago. Since they made the move to cloud deployment in a more SaaS-oriented way, they do not invest too much in the community version. To be honest, it did not change much from the Activiti initial version. Activiti was pretty much what Camunda is today. They invested a lot on Zeebe and made it the engine for their SaaS cloud version. Camunda itself, the embedded engine, did not evolve too much. They could invest more on that.
Abdul_Jabbar - PeerSpot reviewer
Senior Software Engineer at Infosys
Automated workflows have transformed document handling and support daily approvals and billing
The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
9%
Comms Service Provider
7%
Manufacturing Company
6%
Financial Services Firm
9%
Government
9%
Healthcare Company
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise15
Large Enterprise33
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise14
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
More training videos, if they are more findable, would improve documentation and training documentations from Hyland's side, because there is a lack of documentation and training materials from Hyl...
What is your primary use case for Hyland OnBase?
As a business analyst, while working on a recent project, I used Hyland OnBase as an enterprise-like document management tool. It was used for storing, organizing, and retrieving invoices regarding...
 

Comparisons

 

Also Known As

Camunda BPM
OnBase
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

24 Hour Fitness, AT&T Inc., Atlassian, Autodesk, Barclays, BNP Paribas, CapitalOne, Commerzbank AG, Deutsche Telekom, Fujitsu, Gainsight, Generali, Goldman Sachs, Provinzial, NatWest Group, Panasonic, R-Kom, Swisscom AG, VHV Group, Warner Music, WellPoint, Zalando
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Camunda vs. Hyland OnBase and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.