Hyland OnBase vs Pega Platform comparison

Hyland and Pega are both solutions in the Business Process Management (BPM) category. Hyland is ranked #16 with an average rating of 7.7, while Pega is ranked #6 with an average rating of 8.2. Hyland holds a 0.7% mindshare in BPM, compared to Pega’s 5.6% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

3,322 Views
465 Comparison Views

100% willing to recommend

Pega Platform

Read 83 Pega Platform reviews

9,864 Views
4,439 Comparison Views

91% willing to recommend

Hyland OnBase

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

Pega Platform and Hyland OnBase compete in the business process management and document management sectors. Pega Platform appears to have an upper hand due to its comprehensive feature set and enterprise-level capabilities.

Features: Pega Platform offers robust business process management features like case management, integration services, and low-code development. It excels in rapid changes, fast prototyping, and integrates well with cloud technologies. Hyland OnBase, although not as feature-rich, provides strong document management and security features, including audit trails and extensive data security measures.

Room for Improvement: Pega Platform's complexity and high costs are notable areas for improvement, with challenges in upgrading versions and technical limitations in AI and machine learning. Hyland OnBase needs enhancements in web technology adoption, OCR functionalities, and its user interface, alongside its pricing structure.

Ease of Deployment and Customer Service: Pega Platform supports deployment in public, private, and hybrid clouds, offering flexibility, but has mixed reviews on technical support responsiveness. Hyland OnBase supports primarily on-premise deployments, with stable performance and generally responsive technical support.

Pricing and ROI: Pega Platform has a higher pricing structure and complex licensing but compensates with strong ROI potential due to automation capabilities and reduced operational times. Hyland OnBase also has a high price point but provides value through modular solutions and document management efficiency, offering substantial ROI.

To learn more, read our detailed Hyland OnBase vs. Pega Platform Report (Updated: August 2025).

Buyer's Guide

Hyland OnBase vs. Pega Platform

August 2025

Download the complete report

Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

16th

Ranking in Low-Code Development Platforms

12th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th)

Pega Platform

Ranking in Business Process Management (BPM)

6th

Ranking in Low-Code Development Platforms

7th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (11th)

Mindshare comparison

As of August 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.7%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 5.6%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable features are integration and flexibility."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"Its most valuable aspect is its flexibility"

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The product's initial setup phase is not difficult."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The solution is very developed and we are not taking full advantage of its functionalities."

More Hyland OnBase pros

"The interface is quite simple and easy to use, even for beginners."

"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."

"The solution has very helpful technical support."

"Powerful, full-featured business process management with excellent support"

"Fast prototyping."

"The robotic process automation has increased the confidence of business users."

"The most valuable features are case management and integration services."

"Pega BPM offers a lot of out-of-the-box functionalities."

More Pega Platform pros

Cons

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"Software malfunctioning usually occurs when we receive documents from external sources."

"The migration is a bit difficult in the tool."

"The application could potentially be more open-source, allowing integration with more solutions."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

More Hyland OnBase cons

"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."

"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."

"This is an expensive solution."

"The pricing model needs to be improved. Right now, it's too expensive."

"Pega BPM's documentation should be improved, especially for freshers or new trainees."

"There is a scarcity of resources who have worked with this solution before."

"PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product."

"The workflow automation can be slow, so there is room for improvement there."

More Pega Platform cons

Pricing and Cost Advice

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"OnBase is reasonably priced."

"The tool's price is high."

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"Pricing is good."

"The licensing fees are based on the number of users."

"Pega is expensive."

"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."

"We do not have to purchase any licenses for the product."

"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."

"Users have to pay a yearly license cost for Pega BPM, which is expensive."

"The price could be lower."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

13%

Computer Software Company

Insurance Company

Financial Services Firm

26%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

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Compared 11% of the time

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Compared 10% of the time

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Compared 8% of the time

IBM FileNet vs Hyland OnBase

Compared 8% of the time

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ServiceNow vs Pega Platform

Compared 17% of the time

Camunda vs Pega Platform

Compared 14% of the time

Appian vs Pega Platform

Compared 7% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

IBM BPM vs Pega Platform

Compared 4% of the time

More Pega Platform Competitors

Product Reports

Buyer's Guide

Hyland OnBase

August 2025

Download Hyland OnBase product report

Buyer's Guide

Pega Platform

August 2025

Download Pega Platform product report

Also Known As

OnBase

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Hyland OnBase vs. Pega Platform

August 2025

Free Report: Hyland OnBase vs. Pega Platform

Find out what your peers are saying about Hyland OnBase vs. Pega Platform and other solutions. Updated: August 2025.

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