Hyland OnBase vs Pega Platform comparison

Hyland and Pega are both solutions in the Business Process Management (BPM) category. Hyland is ranked #14 with an average rating of 8.0, while Pega is ranked #3 with an average rating of 8.2. Hyland holds a 1.2% mindshare in BPM, compared to Pega’s 3.5% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Hyland OnBase

Read 15 Hyland OnBase reviews

6,334 Views
1,520 Comparison Views

100% willing to recommend

Pega Platform

Read 86 Pega Platform reviews

13,502 Views
5,941 Comparison Views

91% willing to recommend

Hyland OnBase

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 8, 2026

Pega Platform and Hyland OnBase compete in the enterprise software space. Pega has the edge with its low-code development capabilities accelerating time to market while Hyland's strength in security and document management is also notable.

Features: Pega Platform offers comprehensive case management, enabling rapid deployment and quick configuration changes. Its low-code capabilities facilitate easy development and fast prototyping. Pega also supports digital agility with omnichannel experiences. Hyland OnBase is valued for robust security features, audit trails, flexible data management, and integration with third-party systems. Its modularity allows for a variety of applications from AP and AR solutions to customized vertical solutions.

Room for Improvement: Pega Platform faces criticism for high licensing costs and complex upgrades. More streamlined cloud capabilities and better integration for RPA and AI are suggested. Its UI and architecture can be complex. Hyland OnBase would benefit from a better pricing model and support for modern web technologies. Enhancing search and AI capabilities for document management and workflow migration processes is also recommended.

Ease of Deployment and Customer Service: Pega Platform offers flexibility across on-premises, public, and hybrid cloud environments, suited for both large enterprises and smaller setups. It has global technical support, though some queries may await version upgrades. Hyland OnBase primarily offers on-premises deployment with robust technical support. Update speed can vary with issue complexity.

Pricing and ROI: Pega Platform is considered expensive but offers substantial ROI for enterprises needing process automation and case management. It provides versatile licensing models, including cloud and on-premises. Hyland OnBase, though costly, provides value through its modular approach, offering specific functionalities needed by organizations. Both justify their costs with strong ROI when leveraging complete feature sets for enterprise needs.

To learn more, read our detailed Hyland OnBase vs. Pega Platform Report (Updated: April 2026).

Buyer's Guide

Hyland OnBase vs. Pega Platform

April 2026

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Helped 893,244 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

14th

Ranking in Low-Code Development Platforms

14th

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Enterprise Content Management (6th)

Pega Platform

Ranking in Business Process Management (BPM)

3rd

Ranking in Low-Code Development Platforms

6th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (6th), Business Orchestration and Automation Technologies (8th), AI Software Development (2nd)

Mindshare comparison

As of May 2026, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 1.2%, up from 0.4% compared to the previous year. The mindshare of Pega Platform is 3.5%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Mindshare Distribution
Product	Mindshare (%)
Pega Platform	3.5%
Hyland OnBase	1.2%
Other	95.3%

Business Process Management (BPM)

Featured Reviews

Abdul_Jabbar

Senior Software Engineer at Infosys

Automated workflows have transformed document handling and support daily approvals and billing

The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution is easy to implement and easy to use as long as you know what your business requirement are or the specifications are straightforward."

"OnBase is a remarkable tool; it is a well-done product with amazing stability that can grow horizontally and vertically and is built for growth, with technical support that is quite good and available throughout the year."

"The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"I like the cloud and its integrability."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"The solution is very developed and we are not taking full advantage of its functionalities."

More Hyland OnBase pros

"This is a customizable product."

"The product helps you to build faster."

"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."

"The way it is adapting to new changes is quite useful, and the way it is changing itself to survive in the industry with other BPM tools and being competitive every time, with Pega you can deliver some things pretty quickly and deliver a prototype for what Pega calls a Minimum Viable Product or Minimum Lovable Project, MLP, very, very fast."

"As a product I have to say that I think Pega BPM is the best right now, and the only problem that we have with Pega is the people."

"The workflow designing and integration are the most valuable features, and the UI design was pretty easy, with all the features related to case management being pretty outstanding."

"Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."

"The product's most valuable features include its adaptability and flexibility, attributed to its Java-based architecture."

More Pega Platform pros

Cons

"Hyland OnBase could be improved in terms of service support response time."

"Hyland OnBase can be improved because Report Services is an additional license and should be included with the base product."

"As the system grows in terms of number of modules, features, and functionality, options can be confusing and they can conflict with other options that you enable."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"The solution’s initial setup is a little difficult."

More Hyland OnBase cons

"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."

"PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product."

"The pricing model needs to be improved. Right now, it's too expensive."

"The workflow automation can be slow, so there is room for improvement there."

"The solution's pricing model or licensing model could be a little better."

"If the BPM and robotics could be integrated more easily, then I believe both could be used. It is not at all integrated."

"From a room for improvement point of view, what I've seen is that many customers want solutions that directly meet their requirements so while Pega has somewhat vertical solutions on Pega customer service and sales automation, industry and customer experts expect more out-of-box solutions to be readily available on Pega."

"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."

More Pega Platform cons

Pricing and Cost Advice

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OnBase is reasonably priced."

"The tool's price is high."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."

"The price could be lower."

"Licensing is expensive. You need to wisely select between per user and per case."

"The price of PegaRULES is more expensive than other solutions on the market."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Government

11%

Financial Services Firm

11%

Healthcare Company

Computer Software Company

Financial Services Firm

25%

Manufacturing Company

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	16
Large Enterprise	69

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

See all answers

What needs improvement with Hyland OnBase?

Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.

See all answers

What is your primary use case for Hyland OnBase?

Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

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Product Reports

Buyer's Guide

Hyland OnBase

May 2026

Download Hyland OnBase product report

Buyer's Guide

Pega Platform

April 2026

Download Pega Platform product report

Also Known As

OnBase

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Hyland OnBase vs. Pega Platform

April 2026

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