Hyland OnBase vs Pega Platform comparison

Hyland and Pega are both solutions in the Business Process Management (BPM) category. Hyland is ranked #14 with an average rating of 7.6, while Pega is ranked #3 with an average rating of 8.2. Hyland holds a 1.3% mindshare in BPM, compared to Pega’s 3.8% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Hyland OnBase

Read 17 Hyland OnBase reviews

5,162 Views
1,187 Comparison Views

100% willing to recommend

Pega Platform

Read 86 Pega Platform reviews

10,204 Views
4,592 Comparison Views

91% willing to recommend

Hyland OnBase

Pega Platform

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Executive SummaryUpdated on Feb 8, 2026

Pega Platform and Hyland OnBase compete in the enterprise software space. Pega has the edge with its low-code development capabilities accelerating time to market while Hyland's strength in security and document management is also notable.

Features: Pega Platform offers comprehensive case management, enabling rapid deployment and quick configuration changes. Its low-code capabilities facilitate easy development and fast prototyping. Pega also supports digital agility with omnichannel experiences. Hyland OnBase is valued for robust security features, audit trails, flexible data management, and integration with third-party systems. Its modularity allows for a variety of applications from AP and AR solutions to customized vertical solutions.

Room for Improvement: Pega Platform faces criticism for high licensing costs and complex upgrades. More streamlined cloud capabilities and better integration for RPA and AI are suggested. Its UI and architecture can be complex. Hyland OnBase would benefit from a better pricing model and support for modern web technologies. Enhancing search and AI capabilities for document management and workflow migration processes is also recommended.

Ease of Deployment and Customer Service: Pega Platform offers flexibility across on-premises, public, and hybrid cloud environments, suited for both large enterprises and smaller setups. It has global technical support, though some queries may await version upgrades. Hyland OnBase primarily offers on-premises deployment with robust technical support. Update speed can vary with issue complexity.

Pricing and ROI: Pega Platform is considered expensive but offers substantial ROI for enterprises needing process automation and case management. It provides versatile licensing models, including cloud and on-premises. Hyland OnBase, though costly, provides value through its modular approach, offering specific functionalities needed by organizations. Both justify their costs with strong ROI when leveraging complete feature sets for enterprise needs.

To learn more, read our detailed Hyland OnBase vs. Pega Platform Report (Updated: March 2026).

Buyer's Guide

Hyland OnBase vs. Pega Platform

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

14th

Ranking in Low-Code Development Platforms

15th

Average Rating

8.2

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Enterprise Content Management (6th)

Pega Platform

Ranking in Business Process Management (BPM)

3rd

Ranking in Low-Code Development Platforms

7th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (3rd)

Mindshare comparison

As of March 2026, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 1.3%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 3.8%, down from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Mindshare Distribution
Product	Mindshare (%)
Pega Platform	3.8%
Hyland OnBase	1.3%
Other	94.9%

Business Process Management (BPM)

Featured Reviews

Arjurn Dakash

Project Manager at Deloitte

Workflow automation has transformed case management and reduced errors across our processes

Hyland OnBase is a great tool for document storage and retrieval, automating business processes using workflow, and building applications in WorkView. It saves a lot of time, reduces human errors, and is very cost-effective. Hyland OnBase has drastically improved our business processes and made everyone's jobs easier. Hyland OnBase is a fantastic system that does a lot for my organization. We use it for indexing and storing documents as the main reason we use Hyland OnBase, but it also has many features that we use every day. Workflows are the most common way that our employees interact with Hyland OnBase. We also ingest thousands of documents every day, and with our continued rate of growth, we do not see Hyland OnBase having any trouble handling the added traffic. It is very scalable. The best features Hyland OnBase offers include workflows, document retention and security, document ingesting and indexing, and document retrieval and storage. The user-friendly interface makes it very easy to use and provides a smooth learning curve for new users. Workflow is used to quickly and easily configure and improve business processes. We also have automation through workflow, which saves time and cost. Reporting dashboards allow us to create useful reports to keep personnel informed, making data-driven decisions easier. While we have grown a lot over the past five years, Hyland OnBase has allowed us to maintain our existing workflows rather than hiring additional employees, requiring fewer employees thanks to Hyland OnBase. Since Hyland OnBase is our central repository for all documents, our documents are more secure, allow greater work flexibility, especially for remote work, are more easily accessible, and are smarter. It has changed the way we as a company work. Through workflow automation, we have been able to save a lot of time, with forty to fifty-five percent of time being saved currently.

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The product's initial setup phase is not difficult."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The solution is very developed and we are not taking full advantage of its functionalities."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"Hyland OnBase has drastically improved our business processes and made everyone's jobs easier."

"The most valuable features are that it's very secure and provides audit trails for our documents."

More Hyland OnBase pros

"The most valuable feature is the situational layer cake."

"Offers a unique environment where its entire architecture is very unified"

"The user interface and the ease of developing the workflow for an application are valuable features."

"This solution is useful for business process management if you have any banking solutions or need to manage a process."

"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."

"It allows for a unified platform with features like case management, BPM, service orchestration, low-code development, digital process automation, CRM, and decision-making, all integrated into a single platform."

"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."

"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."

More Pega Platform pros

Cons

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"Hyland OnBase could be improved in terms of service support response time."

"As the system grows in terms of number of modules, features, and functionality, options can be confusing and they can conflict with other options that you enable."

"Hyland OnBase can be improved by reducing the many different applications that need to be used when being an administrator for this product."

"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."

"The migration is a bit difficult in the tool."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"Software malfunctioning usually occurs when we receive documents from external sources."

More Hyland OnBase cons

"Its implementation in the public sector was a bit complex."

"The previous versions had good training documents but the updated versions need to improve the documentation."

"Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services."

"I've spent some hands-on time with the platform, and you can do those things, and it is all low code, but is it as easy as they make it sound? No. That's my two cents. For example, if I want to do something, there is no way to switch from low code. I just want to do a simple If-Then-Else rule, but I have to go through their low-code tool and do dragging and dropping. I'm a development person, and in my opinion, even some business users could do this easier. There is no way to go back and forth to an editor where I can just type in an If-Then-Else rule, which would be much faster than drawing in their low-code editor. They don't support that. They lead you too much."

"Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning. One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use."

"The quality of partners available with Pega specialisation can be improved."

"The solution would benefit from more integration capabilities."

"If it could also be integrated with robotics, it could help with a lot of things, even if we don't have APIs, we could still talk to other applications. If it could invoke a bot, for example."

More Pega Platform cons

Pricing and Cost Advice

"The tool's price is high."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"OnBase is reasonably priced."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"This upgrade process is very expensive; although I haven't been on the sales team responsible for the pricing, I know it costs millions of dollars."

"Pega is expensive."

"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."

"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."

"Licensing is expensive. You need to wisely select between per user and per case."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Government

11%

Financial Services Firm

10%

Healthcare Company

Computer Software Company

Financial Services Firm

25%

Manufacturing Company

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	16
Large Enterprise	69

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

See all answers

What needs improvement with Hyland OnBase?

Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.

See all answers

What is your primary use case for Hyland OnBase?

Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...

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Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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Compared 6% of the time

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Compared 5% of the time

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Compared 11% of the time

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Compared 6% of the time

FICO Blaze Advisor vs Pega Platform

Compared 4% of the time

IBM Operational Decision Manager vs Pega Platform

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Product Reports

Buyer's Guide

Hyland OnBase

March 2026

Download Hyland OnBase product report

Buyer's Guide

Pega Platform

March 2026

Download Pega Platform product report

Also Known As

OnBase

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Hyland OnBase vs. Pega Platform

March 2026

Free Report: Hyland OnBase vs. Pega Platform

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