Hyland OnBase vs Pega Platform comparison

Hyland and Pega are both solutions in the Business Process Management (BPM) category. Hyland is ranked #15 with an average rating of 7.6, while Pega is ranked #4 with an average rating of 8.2. Hyland holds a 1.4% mindshare in BPM, compared to Pega’s 3.9% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

4,371 Views
1,005 Comparison Views

100% willing to recommend

Pega Platform

Read 85 Pega Platform reviews

9,171 Views
4,127 Comparison Views

91% willing to recommend

Hyland OnBase

Pega Platform

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Executive SummaryUpdated on Nov 2, 2025

Pega Platform and Hyland OnBase are competitors in BPM and content management. Pega leads in BPM solutions due to its rapid prototyping and integration capabilities, while Hyland OnBase is preferred for robust document management features.

Features: Pega Platform offers strengths in case management, integration services, and rapid prototyping, utilizing cloud technologies for streamlined deployment. Its model-driven architecture and low-code offerings provide significant flexibility in business process management. Hyland OnBase excels with robust document management features, strong system security, and seamless integration capabilities allowing comprehensive management of various organizational information.

Room for Improvement: Pega Platform requires UI enhancements, improved integration capabilities, and better RPA functions. The complex upgrade process and expensive licensing structure pose challenges for smaller companies. Hyland OnBase needs a refined user interface, enhanced dashboard and reporting functionalities, more adaptable pricing, and improved integration options.

Ease of Deployment and Customer Service: Pega Platform offers diverse deployment options including on-premises, public, and hybrid cloud, providing flexibility to enterprises. Customer service is comprehensive but could benefit from enhanced responsiveness and advanced technical support. Hyland OnBase supports mainly on-premises and private cloud setups, with customer support praised for its knowledge base, facing challenges with solving unique customer issues.

Pricing and ROI: Pega Platform's various licensing models are generally costly compared to competitors but promise high ROI through integration and efficiency improvements. Hyland OnBase also has a higher pricing structure, but its modular approach and strong industry-specific solutions justify the investment. Both solutions offer significant ROI through process streamlining, with Pega focusing on enterprise integration and Hyland on content management.

To learn more, read our detailed Hyland OnBase vs. Pega Platform Report (Updated: January 2026).

Buyer's Guide

Hyland OnBase vs. Pega Platform

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

15th

Ranking in Low-Code Development Platforms

12th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (6th)

Pega Platform

Ranking in Business Process Management (BPM)

4th

Ranking in Low-Code Development Platforms

7th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (8th), Business Orchestration and Automation Technologies (7th), AI Software Development (3rd)

Mindshare comparison

As of January 2026, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 1.4%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 3.9%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Pega Platform	3.9%
Hyland OnBase	1.4%
Other	94.7%

Business Process Management (BPM)

Featured Reviews

reviewer1981395

Product owner at a computer software company with 10,001+ employees

Seamless data management enhances security while monolithic architecture and reporting need improvements

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns. Additionally, there could be more integration points with products Hyland has acquired, such as Alfresco and Nuxeo. Offering a trial version with basic features would allow users to experience the product before purchasing. I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"The product's initial setup phase is not difficult."

"I like the cloud and its integrability."

More Hyland OnBase pros

"This solution is useful for business process management if you have any banking solutions or need to manage a process."

"The stability has been good. We haven't had any issues."

"Pega's technical support team is very helpful and I would rate them ten out of ten."

"The product helps you to build faster."

"The most valuable feature is flexibility, as we can configure it to best suit our requirements."

"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."

"Powerful, full-featured business process management with excellent support"

"Pega Platform is so dynamic and can take on any business demand, challenges, and solve issues."

More Pega Platform pros

Cons

"The application could potentially be more open-source, allowing integration with more solutions."

"Software malfunctioning usually occurs when we receive documents from external sources."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"The migration is a bit difficult in the tool."

More Hyland OnBase cons

"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."

"This is a quite expensive product."

"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."

"It needs more integration with other platforms."

"Lack of stronger cloud support is somewhat inconvenient for users and implementation."

"The solution needs to invest more in its technology. For public and private clouds, for example, the development environment is slow. Saving events should take one to two seconds, max, and because you are making changes often, the slowness cuts down on productivity because we have to wait for things to save before continuing."

"Pega should work on redefining their model and creating a demand for their skills."

"Customers expect more out-of-box solutions to be readily available"

More Pega Platform cons

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"The tool's price is high."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"OnBase is reasonably priced."

"The price is a bit expensive."

"It is cost-effective for medium enterprises. It is cheaper than ServiceNow."

"I am not aware of the cost. But, considering the licenses, user licenses, and infrastructure, I'd guess around a million USD."

"The price of Pega BPM is in the middle range compared to other solutions."

"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."

"We mostly have a yearly license."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"They're very cagey in giving out prices, and it is very difficult to find out the real price any organization is going to get. It is almost never their list price, if you can find it, and there are a lot of factors that go into the whole pricing."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Government

12%

Financial Services Firm

12%

Computer Software Company

Healthcare Company

Financial Services Firm

25%

Computer Software Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	15
Large Enterprise	69

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

See all answers

What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

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Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

OpenText Content Management vs Hyland OnBase

Compared 10% of the time

Alfresco vs Hyland OnBase

Compared 8% of the time

OpenText Documentum Content Management vs Hyland OnBase

Compared 8% of the time

SharePoint vs Hyland OnBase

Compared 7% of the time

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Compared 11% of the time

Camunda vs Pega Platform

Compared 11% of the time

Appian vs Pega Platform

Compared 7% of the time

FICO Blaze Advisor vs Pega Platform

Compared 4% of the time

IBM Operational Decision Manager vs Pega Platform

Compared 4% of the time

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Product Reports

Buyer's Guide

Hyland OnBase

January 2026

Download Hyland OnBase product report

Buyer's Guide

Pega Platform

January 2026

Download Pega Platform product report

Also Known As

OnBase

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Hyland OnBase vs. Pega Platform

January 2026

Free Report: Hyland OnBase vs. Pega Platform

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