

Adobe Experience Manager and Hyland OnBase compete in the digital marketing and content management category. Adobe Experience Manager appears to have the upper hand due to its extensive integration capabilities and advanced digital marketing features.
Features: Adobe Experience Manager offers robust features such as digital asset management, e-commerce capabilities, and seamless integration with Adobe Marketing Cloud Products like Target and Analytics. It also provides campaign management and key integrations with Salesforce and analytics services. Hyland OnBase emphasizes flexibility and integration across business processes, boasting strong security measures, audit trails, and advanced capture workflows.
Room for Improvement: Adobe Experience Manager could benefit from addressing its complex programming model, high cost of ownership, and by enhancing cloud service support and component use efficiency. Hyland OnBase needs improvements in its user interface, pricing model, and search functionalities, particularly by incorporating artificial intelligence for smarter document management.
Ease of Deployment and Customer Service: Adobe Experience Manager supports deployment across the private cloud, on-premises, and public cloud, but technical support can sometimes be slow. However, it benefits from knowledgeable personnel and managed services. Hyland OnBase primarily deploys on-premises and has feedback indicating a need for faster technical support and addressing implementation complexity that might affect user training needs.
Pricing and ROI: Adobe Experience Manager is known for its high cost, linked to the number of users and complexity, yet it offers efficient long-term investment returns in content management and analytics. Hyland OnBase is considered pricy but offers a modular pricing model tailored to vertical solutions, focusing on minimized coding overhead and providing considerable value, particularly in different regional applications.
They indicated that from Adobe Experience Manager's capabilities, they have reduced the content publishing time by nearly sixty to seventy percent and they saw an uplift of approximately fifteen percent in their engagement on personalized landing pages.
I have seen a return on investment through reduction in time to market, automation through AI, and the availability of very scalable solutions.
Security has been very robust and has improved by 70%.
I have seen a return on investment with Hyland OnBase because it provides a very reliable ECM platform for my organization, helps to remove the dependency on paper files and file folders, saves real estate costs, and facilitates the ability to work from anywhere.
I have been able to see a return on investment as the time for approvals has been reduced, and since they are centralized, everything is in one place.
They are attentive to big companies but tend to be negligent towards mid-sized companies.
There are Adobe engineers, sales representatives, and engineers assigned to Sephora North America.
For P1 tickets, the resolution time is approximately four hours.
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
I would describe the customer service and technical support of Hyland OnBase as being based on the partner that is used.
I find technical support from Hyland to be good.
Clients use it to manage high traffic volumes, large content libraries, and personalized experiences at scale without any major issues.
You cannot simply add more servers without purchasing the license.
Adobe Experience Manager's scalability is excellent, as it reduces infrastructure and maintenance costs.
Transitioning to cloud-based services may reduce these costs in the future.
Adobe Experience Manager is a stable tool.
Adobe Experience Manager delivers very high performance, is reliable, and operates fast.
Adobe Experience Manager is actually one of the strongest points in that it is considered a stable and enterprise-grade platform.
Hyland OnBase was a stable solution that worked effectively for us.
I believe the user interface should be more user-friendly and intuitive for all levels, allowing beginners to use this tool easily.
The feature I really appreciate is how reusable components save time across pages.
The main reasons it is not a perfect ten are the implementation complexity, higher costs, and the learning curve for teams that are newer to Adobe Experience Manager ecosystem.
The application could potentially be more open-source, allowing integration with more solutions.
Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns.
The experience with the platform's learning curve is quite steep, especially for less technical staff.
For large enterprises, the cost is often comparable with other major CMSs.
Adobe Experience Manager is expensive compared to competitors.
The price is significantly high.
We also paid for workflow licenses, which allowed up to 250 concurrent users.
I find pricing to be on the higher side due to its monolithic architecture.
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
Feature-wise, I believe the dispatcher module is the best aspect of Adobe Experience Manager.
Adobe Experience Manager has made document management smoother because many people use Adobe, making it simpler for me to modify and resend PDF documents.
Adobe Experience Manager increases operational efficiency through centralized assets and reduces time spent searching, editing, and managing files.
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
The workflow engine has made the biggest difference for me because it is excellent for automating approval processes.
Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality.
| Product | Mindshare (%) |
|---|---|
| Adobe Experience Manager | 3.9% |
| Hyland OnBase | 5.1% |
| Other | 91.0% |


| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 3 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 13 |
Adobe Experience Manager offers powerful content and digital asset management capabilities, allowing users to streamline content replication and integrate with tools like Adobe Target and Analytics.
Adobe Experience Manager is a comprehensive platform used for content management, website development, and digital asset management. It allows marketers to efficiently manage and publish content without needing extensive coding knowledge, enhancing operational efficiency through integration with Adobe Target and Analytics. The platform supports omnichannel distribution and multi-site management, leveraging experience fragments to replicate content seamlessly across platforms. Users appreciate the platform for its scalability and robust personalization features, improving collaboration and reducing overall costs.
What are Adobe Experience Manager's Key Features?Organizations within industries like retail, healthcare, and finance utilize Adobe Experience Manager to develop tailored digital experiences, efficiently managing websites and assets for better customer engagement. Retailers use it to deliver personalized promotions, while healthcare providers enhance patient information access. In finance, it ensures compliance and manages customer communications effectively.
Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.
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