Adobe Experience Manager and Hyland OnBase compete in the digital marketing and content management category. Adobe Experience Manager appears to have the upper hand due to its extensive integration capabilities and advanced digital marketing features.
Features: Adobe Experience Manager offers robust features such as digital asset management, e-commerce capabilities, and seamless integration with Adobe Marketing Cloud Products like Target and Analytics. It also provides campaign management and key integrations with Salesforce and analytics services. Hyland OnBase emphasizes flexibility and integration across business processes, boasting strong security measures, audit trails, and advanced capture workflows.
Room for Improvement: Adobe Experience Manager could benefit from addressing its complex programming model, high cost of ownership, and by enhancing cloud service support and component use efficiency. Hyland OnBase needs improvements in its user interface, pricing model, and search functionalities, particularly by incorporating artificial intelligence for smarter document management.
Ease of Deployment and Customer Service: Adobe Experience Manager supports deployment across the private cloud, on-premises, and public cloud, but technical support can sometimes be slow. However, it benefits from knowledgeable personnel and managed services. Hyland OnBase primarily deploys on-premises and has feedback indicating a need for faster technical support and addressing implementation complexity that might affect user training needs.
Pricing and ROI: Adobe Experience Manager is known for its high cost, linked to the number of users and complexity, yet it offers efficient long-term investment returns in content management and analytics. Hyland OnBase is considered pricy but offers a modular pricing model tailored to vertical solutions, focusing on minimized coding overhead and providing considerable value, particularly in different regional applications.
Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.
Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.
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