Adobe Experience Manager Reviews

Name: Adobe Experience Manager
Brand: Adobe
Rating: 4.0 (21 reviews)

Vendor: Adobe

4.0 out of 5

21 reviews
95% willing to recommend

1,367 followers

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What is Adobe Experience Manager?

Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.

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Adobe Experience Manager is the #1 ranked solution in top Digital Experience Platforms, #3 ranked solution in top Web Content Management solutions, #5 ranked solution in top Enterprise Social Software, and #7 ranked solution in top Enterprise Content Management solutions. PeerSpot users give Adobe Experience Manager an average rating of 8.0 out of 10. Adobe Experience Manager is most commonly compared to SharePoint: Adobe Experience Manager vs SharePoint. Adobe Experience Manager is popular among the midsize enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 37% of all views.

Buyer's Guide

Adobe Experience Manager

May 2025

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Featured Adobe Experience Manager reviews

Thomas Becker

Managing Partner(Austria) at a integrator with 11-50 employees

I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia Working with big companies, I help them either consider setting up a new content management system or address issues they might have with their existing…

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Prince Shivhare

Architect at Endeavour Group

Area of improvement for Cloud Service: For the last four years, I've been working on AEM as a Cloud Service. I feel the tool has all the features needed for production, but the problem is with skills. Depending on the skill level of the developers building the components within Adobe Experience Manager, you can have a very streamlined implementation or a very difficult one. Tool-wise, the Adobe Experience Manager support team is not very responsive when the user faces issues in AEM as a Cloud Service. If I reach out to Adobe for something, they create a ticket, and then I might wait three to four days for a response. When I have issues, I want an immediate response. On AEM as a Cloud Service, this is the one thing I think Adobe needs to improve. They should resolve issues within a day so everything runs smoothly for the user. Area of improvement for on-premises: For on-premises AEM, everything is managed by us, but since Adobe Experience Manager was not a very big market earlier (though it's growing now), there are limited clients. The cost of the tool is high, and maintenance is heavy – it's very costly. So, the developers working in AEM development might not always have the proper skills to develop the components. For example, in a normal website, we often see carousels which represent your website in a very dynamic way. Now, suppose you have two carousels on the page – one at the top and the next at the bottom. They have different purposes. If I'm a skilled developer, I'll create one component and serve both banners with the same component – a single, dynamic component. This makes it easy for content editors in the production environment to drag, drop, and change the content. But, if I'm not an experienced developer or I don't have knowledge of AEM, I might create two components – one for the top and one for the bottom. Maintenance becomes heavy, and it's harder for the content team to understand which component to use. A less experienced developer might create multiple components for the same function, increasing complexity and challenges. Over the last three to four years, this lack of resources and skilled AM developers has created these kinds of issues.

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Akshat Prakash

Consultant at BP

I use the solution’s online version licenses. Adobe Experience Manager is deployed on-cloud in our organization. People could use Adobe Experience Manager if pricing is not a challenge for them. Before using Adobe Experience Manager, people can start with free tools like Inkscape, Pencil, or Sketch. Overall, I rate Adobe Experience Manager an eight out of ten.

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Adobe Experience Manager mindshare

Product category:

As of May 2025, the mindshare of Adobe Experience Manager in the Enterprise Content Management category stands at 3.1%, up from 3.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

PeerResearch reports based on Adobe Experience Manager reviews

Type	Title	Date
Category	Enterprise Content Management	May 19, 2025	Download
Product	Reviews, tips, and advice from real users	May 19, 2025	Download
Comparison	Adobe Experience Manager vs SharePoint	May 19, 2025	Download
Comparison	Adobe Experience Manager vs OpenText Extended ECM	May 19, 2025	Download
Comparison	Adobe Experience Manager vs OpenText Documentum	May 19, 2025	Download

Title	Rating	Mindshare	Recommending
SharePoint	3.9	16.6%	79%	160 interviews Add to research
OpenText Documentum	3.9	12.5%	83%	31 interviews Add to research

Valuable Features

Adobe Experience Manager's most valuable aspects include seamless integration with Adobe Marketing Cloud, efficient content management, dynamic OSGi bundles, robust Digital Asset Management, and powerful campaign management tools. Its asset management supports extensive digital asset control and reusability, including 3D assets. Livefyre integration leverages user-generated content. The platform's user interface and hybrid application support empower non-technical teams. It offers advanced analytics, profiling, fast content delivery, and connects seamlessly with other essential tools like Apache Sling.

"Adobe Experience Manager is pretty stable."
"The integration of customer behavior and website setup is impressive."
"The integration of customer behavior and website setup is impressive."

Room for Improvement

Adobe Experience Manager faces challenges with documentation, API standards, licensing, and integration with Microsoft technologies. Users report issues with the programming model, asset scalability, and recovery options. There is a demand for better support and a more efficient cloud deployment pipeline. The tool's cost and maintenance are high, limiting accessibility for smaller companies. Users seek component reusability across pages and direct syncing between environments.

"There is a feature missing where if content is created on the UAT environment and needs to be transferred or synced to the production environment, there is no direct way of doing the sync."
"Adobe's technical support is so-so."
"The licensing model is opaque, and technical support could be improved, especially for smaller companies."

ROI

Organizations have experienced a favorable return on investment with Adobe Experience Manager, enhancing usability, content management, and website updates. It is valued for its leadership in analytics and market presence. Significant returns are noted, especially with applications handling large user bases. The system's capability to adjust content without full deployments adds notable benefits.

Pricing

Adobe Experience Manager's pricing is generally described as high, with costs depending on usage, number of sites, and users. The licensing model can be unclear, and costs may increase with user count. It's often seen as expensive compared to competitors, though many acknowledge its long-term efficiency for large websites and campaigns. Evaluating licensing needs is crucial, starting with basic licenses and scaling as necessary. Adobe offers a one-month free trial for learning purposes.

"It's really costly."
"Users have to pay a yearly licensing fee to use the solution, which is highly-priced."
"It's a costly solution. I would rate the price at two out of five on a scale from one to five, where one is the most expensive and five is the most competitive."

Popular Use Cases

Adobe Experience Manager is primarily utilized for content management, digital marketing, and web development. Enterprises choose it for user-specific data analytics, third-party data integration, and complex web portals. It supports real-time data and customer journey optimization, enhancing marketing efforts. It excels in e-commerce across multiple channels and integrates with Adobe's suite for enhanced functionality. Prominent in powering digital experience platforms, it is favored over Drupal and Sitecore due to its powerful CMS capabilities.

Service and Support

Customer service and support for Adobe Experience Manager is generally rated between average and excellent. Response time can be slow, often requiring back-and-forth communication. Adobe employs skilled personnel providing effective assistance, though mainly focused on the base application, not custom developments. The ticketing system aids in issue resolution. Support is better for larger clients, with dedicated personnel available for licensed users. Challenges exist in cloud transitions and interacting directly with Adobe, especially in certain regions.

Deployment

Adobe Experience Manager's initial setup is generally straightforward and simple, typically requiring just running a .jar file. Some find it easy with proper documentation and tutorials, useful for deployment in a short time frame. However, its complexity emerges in advanced setups, requiring knowledge of Java, Sling, and JCR, and can be challenging for beginners or those unfamiliar with CMS integration. Deployment time varies with cloud options simplifying the process.

Scalability

Adobe Experience Manager is widely recognized for its scalability, being capable of provisioning for global use and customization. However, customization complicates auto-scaling on AWS. Transitioning to the cloud presents challenges, yet AEM remains efficient, requiring license procurement and manual configuration to scale infrastructure. Suitable for enterprise-level clients, it supports extensive collaboration with teams and effectively manages a high volume of users within large organizations.

Stability

Adobe Experience Manager is regarded as stable, high-performing, and secure by many users, although some report stability challenges with custom code and integrations. The platform efficiently manages high traffic with its multiple publisher concept. Despite occasional memory leaks and storage concerns, particularly when using Mongo, users find it superior to other CMS tools. The cloud version improves stability as Adobe frequently releases updates, but it still lacks some supported features.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Adobe Experience Manager Buyer's Guide for additional reliable information.