IBM FileNet vs OpenText Documentum Content Management comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #2 with an average rating of 8.1, while OpenText is ranked #3 with an average rating of 7.4. IBM holds a 6.2% mindshare in ECM, compared to OpenText’s 7.2% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

IBM FileNet

Read 105 IBM FileNet reviews

4,556 Views
4,192 Comparison Views

91% willing to recommend

OpenText Documentum Content...

Read 32 OpenText Documentum Content Management reviews

4,086 Views
3,555 Comparison Views

83% willing to recommend

IBM FileNet

OpenText Documentum Content...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 28, 2025

OpenText Documentum and IBM FileNet are leading solutions in the enterprise content management category. OpenText Documentum often has the upper hand due to its superior integration capabilities with platforms like Salesforce and SAP, making it appealing for businesses prioritizing interoperability.

Features: OpenText Documentum is valued for its content server and DFC, which streamline document and metadata management while maintaining strong security. It integrates well with Salesforce and SAP, leveraging tools like Trusted Content Services for enhanced security. IBM FileNet stands out for its flexibility, scalable document storage, and robust search capabilities. It excels in handling extensive document volumes and offers case-centric workflows.

Room for Improvement: OpenText Documentum users highlight the need for a more intuitive UI, improved cloud security, better ERP integration, and lower costs. For IBM FileNet, simplification of configuration, enhancement of the user interface, improved documentation, and reduced licensing costs are noted as key areas for improvement.

Ease of Deployment and Customer Service: OpenText Documentum's flexibility includes hybrid and public cloud deployment options. Its transition to OpenText has brought mixed reviews regarding customer support. IBM FileNet primarily supports on-premises deployment and faces criticism for the complexity of its support processes, affecting customer satisfaction.

Pricing and ROI: Both solutions are expensive, which can be restrictive for smaller organizations. OpenText Documentum users mention high fees but acknowledge recent pricing improvements. IBM FileNet users stress the importance of understanding complex licensing to avoid overpayment. Despite high costs, both offer solid ROI, especially for enterprises in regulated industries needing comprehensive document management solutions.

To learn more, read our detailed IBM FileNet vs. OpenText Documentum Content Management Report (Updated: February 2026).

Buyer's Guide

IBM FileNet vs. OpenText Documentum Content Management

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

2nd

Average Rating

8.2

Reviews Sentiment

6.4

Number of Reviews

105

Ranking in other categories

No ranking in other categories

OpenText Documentum Content...

Ranking in Enterprise Content Management

3rd

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Enterprise Content Management category, the mindshare of IBM FileNet is 6.2%, down from 10.2% compared to the previous year. The mindshare of OpenText Documentum Content Management is 7.2%, down from 12.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
IBM FileNet	6.2%
OpenText Documentum Content Management	7.2%
Other	86.6%

Enterprise Content Management

Featured Reviews

Shankar-Kambhampaty

Consulting CTO at a tech consulting company with 1-10 employees

Business workflows have been automated and document processes are streamlined at large scale

I believe IBM FileNet could be improved or enhanced in the future, specifically the user interface development support, which, despite all the improvements, still feels from the 2010s or 2000s. The current state of the user interface development support and the ability to customize it leaves much to be desired. The backend engine, process engine, and object engine are fantastic. However, the user interface, which is required to provide an impressive experience to the user, is difficult to build. IBM will need to do something about this area. Over time, IBM has made improvements with enhancements through CP4BA and other tools, with which user interfaces can be built. But there is much more is needed. The initial setup process for IBM FileNet requires specialists. IBM FileNet is not a click-click-click deploy kind of product. It has several components that need to be installed in different versions and in a particular order. Additionally, IBM Cloud does not provide a proper experience. The problem is I cannot use IBM Cloud easily. I cannot even get a membership easily. With AWS, I just use my credit card, sign up, and I am done. With IBM Cloud, that is not how it is. They go through all validation processes, and it is a nightmare at times. There are problems around IBM FileNet, not exactly with IBM FileNet itself, but the point is that it is not a click-click-click deploy either on the cloud or on-premise. It requires specialists, and there is a big learning curve toward deploying and managing the whole infrastructure as well as the software. I communicate with the technical support of IBM frequently. I have communicated several times, and frankly, there is much to be desired on that side. When you raise a ticket, it takes 24 to 48 hours for them to respond. We live in a time where business moves at the speed of light. Twenty-four hours is a very long time. You need to be able to get technical support instantaneously. It is not like the more contemporary support models where you get turnaround in minutes, not days.

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Federica Camaldo

Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory

User finds integration useful but seeks improvement in interface intuitiveness

I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to tag data, as it seems to be indexed well. It is a good space to manage data, keep track of it, and organize it."

"FileNet provides a compact solution for midsized companies."

"The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions."

"[The most valuable features are] scalability and ease of use. These features are important because the customer where we have deployed it has millions of documents... And over the last five years, the volume of the documents has been increasing. It's handling all of them and without any errors."

"It also helps with compliance and governance issues because it's a datastore that is not modifiable, and you can guarantee that. You cannot guarantee that with a folder-based file structure, where multiple people have access."

"It has improved my organization by how we release documents, claims, and policies."

"FileNet can for sure cover the requirements of a medium and a big company, because of the scalability and the possibility to connect with many other IBM products."

"It improves the time when providing customer service to our constituents."

More IBM FileNet pros

"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."

"It provides possibilities for us to save documents and supporting the business process while doing so."

"It is quite good."

"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."

"The stability is very good."

"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."

"OpenText Documentum is a robust choice for enterprise-level document management."

"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."

More OpenText Documentum Content Management pros

Cons

"In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful."

"The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it."

"It may be a little complex to implement and take some effort."

"However, the configuration does take a long time. Every company needs its own configuration design. It depends on how many applications are connecting to FileNet. It can take a long time, depending on the application count."

"The initial setup is complex. It is complex because there are several pieces of software that have to be installed in the right order to make it work alright."

"The response time and resolution of issues by technical support need improvement."

"Needs a better administration tool."

"The new software and trends with the cloud solution is a little slow. I would like them to move toward more cloud-based and microservices rather than a SaaS model. This is where the industry is going and what customers are asking for."

More IBM FileNet cons

"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."

"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."

"The vertical application could be improved."

"OpenText Documentum's user interface could be improved a little bit."

"The user interface can be improved."

"The licensing model should be changed."

"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."

"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."

More OpenText Documentum Content Management cons

Pricing and Cost Advice

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

"FileNet is not cheap, but you absolutely get what you pay for. "

"IBM FileNet is an expensive solution."

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."

"Licensing costs depend on the size of the storage."

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."

"There are lots of components to the product. Make sure before you invest that you know which components you need."

More IBM FileNet pricing and cost advice

"It is quite an expensive product."

"The price is considered affordable now."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"The product is expensive."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"OpenText Documentum's pricing is good."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

Government

Marketing Services Firm

Financial Services Firm

16%

Government

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	32
Midsize Enterprise	13
Large Enterprise	74

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	1
Large Enterprise	28

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

The pricing and licensing of IBM FileNet is high. We are living in a world where the minimal license from IBM costs anywhere from seventy-five thousand to one hundred thousand US dollars, depending...

See all answers

What needs improvement with IBM FileNet?

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.

See all answers

What is your primary use case for OpenText Documentum?

We are using it to archive the information about our sales.

See all answers

Comparisons

OpenText Content Management vs IBM FileNet

Compared 13% of the time

SharePoint vs IBM FileNet

Compared 13% of the time

Hyland OnBase vs IBM FileNet

Compared 10% of the time

Alfresco vs IBM FileNet

Compared 8% of the time

Box vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

SharePoint vs OpenText Documentum Content Management

Compared 22% of the time

Alfresco vs OpenText Documentum Content Management

Compared 12% of the time

OpenText Content Management vs OpenText Documentum Content Management

Compared 8% of the time

Hyland OnBase vs OpenText Documentum Content Management

Compared 8% of the time

Newgen OmniDocs vs OpenText Documentum Content Management

Compared 5% of the time

More OpenText Documentum Content Management Competitors

Product Reports

Buyer's Guide

IBM FileNet

January 2026

Download IBM FileNet product report

Buyer's Guide

OpenText Documentum Content Management

January 2026

OpenText Documentum Content Management report

Download OpenText Documentum Content Management product report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Documentum Content Management provides centralized document management with strong security, advanced metadata management, and seamless integration with systems like SAP and Salesforce, aiding businesses in overseeing content effectively.

OpenText Documentum Content Management is known for its strong integration capabilities, especially with systems such as SAP, Salesforce, and Oracle E-Business Suite, facilitating effective document management. Its strengths include advanced security features, comprehensive metadata management, and robust support for lifecycle and workflow management. The platform's scalability and business process automation capabilities support industries with large volumes of content. It is adaptable for various sectors, including healthcare, banking, insurance, and government, providing document storage, sharing, and collaboration functionalities. While the intuitive automation engine enhances workflows, users have noted that improvements are needed in UI design, performance, and integration with additional systems. Concerns about cloud transition security, high costs, outdated workflows, and complex metadata management indicate areas for development. Supports are sought for AI integrations, improved cloud functionality, and efficient documentation.

What are the key features of OpenText Documentum Content Management?

Security: Robust security features ensure content protection.
Metadata Management: Advanced handling of metadata enhances organization.
Integration: Seamless connectivity with systems like SAP and Salesforce.
Lifecycle Management: Comprehensive support for document lifecycles.
Automation Engine: Streamlined workflows through intuitive automation.

What benefits or ROI can users expect?

Improved Efficiency: Centralized management reduces redundancies.
Regulatory Compliance: Helps meet industry standards easily.
Scalability: Accommodates growing content volumes effortlessly.
Enhanced Collaboration: Facilitates document sharing and teamwork.
Secure Cloud Transition: Maintains security while adopting cloud services.

Industries such as healthcare, banking, and government use OpenText Documentum Content Management for document-centric processes, ensuring regulatory compliance and facilitating collaboration. With Captiva enhancing OCR and batch scanning, it is crucial for managing high-quality documentation and compliance efforts across sectors.

OpenText

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

IBM FileNet vs. OpenText Documentum Content Management

February 2026

Free Report: IBM FileNet vs. OpenText Documentum Content Management

Find out what your peers are saying about IBM FileNet vs. OpenText Documentum Content Management and other solutions. Updated: February 2026.

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