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Alfresco pros and cons

Vendor: Hyland
3.8 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

Alfresco is easily integrated with applications as a backend CMS or DM system due to its Java-based platform and multiple integration points.
Alfresco supports advanced workflows, scripting, and has a customizable interface allowing for tailored user experiences.
Alfresco contributes to significant cost savings by consolidating document management and improving operational efficiency by at least 10%.
Alfresco enhances accessibility and centralized document management across various business units, benefiting organizational processes.
Alfresco enables broad search capabilities with numerous index fields, facilitating efficient document retrieval and improved information flow.

CONS

Technical support is average due to limited assistance for complex inquiries.
The document storage system poses a security risk as it relies on a file server.
The documentation requires significant improvement, especially for Activiti microservice adoption.
Document capture functionality is lacking and needs integration with third-party tools like Kofax and Ephesoft.
The implementation process has a considerable learning curve and demands significant technical administration.
 

Alfresco Pros review quotes

reviewer2845779 - PeerSpot reviewer
Gerente De Proyectos at a manufacturing company with 11-50 employees
May 24, 2026
I have seen a return on investment with Alfresco because errors due to outdated documents have been reduced, processes have been improved, and process flow has also been improved.
Albano Garcia - PeerSpot reviewer
Director at a tech vendor with 10,001+ employees
Jun 25, 2026
We are happy with Alfresco, believing it to be a very good and competitive solution in price as a great content management solution.
reviewer2860644 - PeerSpot reviewer
Agile Product Owner - CMS at a tech consulting company with 10,001+ employees
Jun 23, 2026
Alfresco positively impacted my organization by enabling the ability to store hundreds of thousands of documents, helping my team save time and reduce errors, enabling users to find exactly what documents they were looking for in a timely fashion, as well as to export to patients and healthcare members what they needed to do for Medicaid, Medicare, or any other secondary insurance, including the documents they needed to fill out as well as prescriptions.
Learn what your peers think about Alfresco. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,834 professionals have used our research since 2012.
TC
Associate at Yahoo! Inc.
Jul 7, 2026
Alfresco has positively impacted my organization by providing consistent use and the ability to utilize the system when needed to research zoning compliance records.
reviewer2865270 - PeerSpot reviewer
Sre Engineering And Architecture at a financial services firm with 5,001-10,000 employees
Jun 25, 2026
Alfresco has positively impacted my organization by improving the accessibility of documents across the enterprise, serving as a centralized location for all documents from every business unit.
JM
Country Head Spain at Apiux
Apr 1, 2025
Alfresco's technical support is very fast and professional.
reviewer2860662 - PeerSpot reviewer
Manager, Major Accounts at a tech vendor with 501-1,000 employees
Jun 23, 2026
Alfresco has impacted my organization and my customers' organizations positively by enabling them to have a very flexible solution that could meet their requirements.
UC
Technical Project Manager at a tech vendor with 5,001-10,000 employees
Jun 9, 2025
You can meet your users' expected features without having Alfresco's involvement.
Karthi Keyan - PeerSpot reviewer
Head Of Information Technology at a consultancy with 11-50 employees
Nov 26, 2024
The most valuable features of Alfresco include its integration with the scanning solution, the ability to search, and the capability to store and index to capture metadata.
reviewer2560407 - PeerSpot reviewer
Program Manager at a financial services firm with 11-50 employees
Oct 1, 2024
Alfresco allows broad searches with many index fields that you can search on, although the created fields and their values may not be intuitive.
 

Alfresco Cons review quotes

reviewer2845779 - PeerSpot reviewer
Gerente De Proyectos at a manufacturing company with 11-50 employees
May 24, 2026
I could say that it is not a plug-and-play platform. It has a considerable implementation curve, and the technical administration is demanding.
Albano Garcia - PeerSpot reviewer
Director at a tech vendor with 10,001+ employees
Jun 25, 2026
The areas where Alfresco can be improved include perhaps the interface, which is not very modern, as you can find other solutions with a more attractive design.
reviewer2860644 - PeerSpot reviewer
Agile Product Owner - CMS at a tech consulting company with 10,001+ employees
Jun 23, 2026
I have not seen a return on investment, as at the time it was not saving them money at Evernorth and Cigna, which is why they moved out of it.
Learn what your peers think about Alfresco. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,834 professionals have used our research since 2012.
TC
Associate at Yahoo! Inc.
Jul 7, 2026
I choose eight out of ten because I have dealt with the system being down at times and not having access, which keeps it from being a perfect score.
reviewer2865270 - PeerSpot reviewer
Sre Engineering And Architecture at a financial services firm with 5,001-10,000 employees
Jun 25, 2026
Alfresco could be improved in terms of maintenance and could have a simpler architecture regarding search functionality.
JM
Country Head Spain at Apiux
Apr 1, 2025
Currently, documents in Alfresco are stored on a file server, which, while good for performance, is a security risk.
reviewer2860662 - PeerSpot reviewer
Manager, Major Accounts at a tech vendor with 501-1,000 employees
Jun 23, 2026
Alfresco can be improved as the roadmap went a little stagnant for the past few years, so there had not been any new development, and coming out with a new roadmap with new features and executing and delivering on those new features would be an improvement.
UC
Technical Project Manager at a tech vendor with 5,001-10,000 employees
Jun 9, 2025
If you don't have proper governance, things can go wrong. You have to make rules, such as one folder should not have more than 5,000 subfolders or children.
Karthi Keyan - PeerSpot reviewer
Head Of Information Technology at a consultancy with 11-50 employees
Nov 26, 2024
Alfresco could improve workflow digitalization and enhance artificial intelligence capabilities.
reviewer2560407 - PeerSpot reviewer
Program Manager at a financial services firm with 11-50 employees
Oct 1, 2024
The configuration of Alfresco is a big challenge.