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Box vs Dropbox Business - Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Organizations using Box report efficiency in file management, reduced compliance risks, and notable returns despite some awaiting detailed calculations.
Sentiment score
6.0
Dropbox Business users reported varied ROI experiences, appreciating features and security, though some struggled to establish clear financial gains.
 

Customer Service

Sentiment score
5.2
Box customer service is generally praised, but users want improved response times and frontline expertise for better experiences.
Sentiment score
2.9
Users find Dropbox intuitive, with generally good support available 24/7, though some experience delays and manage support independently.
Dropbox offers 24-hour support, both through chat and limited hour calls.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
We provide the support ourselves and do not have any support straight from Dropbox.
Measurement Manager at A3E Ingenieros
I really have not hit many brick walls where I have had to ask for customer support.
Business Process Manager/ Educational Technologist at a educational organization with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
7.7
Box offers strong scalability and performance for large organizations, but some limitations appear in enterprise-level deployments and large file handling.
Sentiment score
7.2
Dropbox Business - Enterprise offers scalable plans for various needs, with flexible options requiring payments for added storage or users.
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
Consultant at a tech vendor with 51-200 employees
 

Stability Issues

Sentiment score
7.9
Box is highly stable and secure, with minimal outages, though users seek improvements in upload speed.
Sentiment score
8.1
Dropbox Business - Enterprise is highly stable, rated ten out of ten, with minor issues like syncing delays in low bandwidth areas.
Box was very stable and did not have any latency issues.
Consultant at a tech vendor with 51-200 employees
 

Room For Improvement

Box needs improved sync, search, file management, security, integration, interface, performance, permissions, API, pricing, and data recovery.
Dropbox Business - Enterprise could improve file sharing, security, storage, pricing, integration, UI simplicity, real-time collaboration, and scalability.
To open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
Senior Projects Manager at Tech-hub
Collaborative editing was challenging if multiple people were in a document at once.
Consultant at a tech vendor with 51-200 employees
One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, similar to OneDrive.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
Sharing documents with other people in the same division or department and being able to work without downloading the file would be ideal.
Measurement Manager at A3E Ingenieros
For example, our company is not allowed to use Google because Google is not a secure cloud service in the estimation of our IT department.
Business Process Manager/ Educational Technologist at a educational organization with 1,001-5,000 employees
 

Setup Cost

Box pricing is initially steep but offers excellent value, with discounts and free versions available for businesses and education.
Enterprise users appreciate Dropbox Business for competitive pricing and flexibility, though some desire better discounts compared to alternatives.
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
Senior Projects Manager at Tech-hub
 

Valuable Features

Box provides secure file sharing, collaboration, advanced security, and seamless Microsoft integration, making it ideal for organizations.
Dropbox Business - Enterprise provides seamless file sharing, strong security, and integration, enhancing productivity for both individuals and teams.
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Consultant at a tech vendor with 51-200 employees
Box's security features have helped my organization meet compliance needs.
Senior Projects Manager at Tech-hub
It also features an admin console where we can easily manage users, see which user has access to which content, and how much space they are consuming.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
I do enjoy the family sharing plan, so my entire family can use my one plan and my data storage, and we can have shared files or private areas for their own files.
Business Process Manager/ Educational Technologist at a educational organization with 1,001-5,000 employees
 

Categories and Ranking

Box
Ranking in Cloud Storage
13th
Ranking in Content Collaboration Platforms
9th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
42
Ranking in other categories
Enterprise Content Management (9th), Digital Asset Management (3rd), Document Management Software (5th)
Dropbox Business - Enterprise
Ranking in Cloud Storage
2nd
Ranking in Content Collaboration Platforms
3rd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
91
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Cloud Storage category, the mindshare of Box is 3.7%, down from 4.5% compared to the previous year. The mindshare of Dropbox Business - Enterprise is 7.7%, up from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Storage Market Share Distribution
ProductMarket Share (%)
Dropbox Business - Enterprise7.7%
Box3.7%
Other88.6%
Cloud Storage
 

Q&A Highlights

AS
Community Manager at PeerSpot (formerly IT Central Station)
Jul 09, 2014
 

Featured Reviews

Ahmed Rashad - PeerSpot reviewer
Senior Projects Manager at Tech-hub
Team collaboration has improved through shared access and real-time synchronization
I find the synchronization feature most valuable in Box. When I use multiple devices, it syncs them together and gives excellent results. I can assess the benefits of Box's file sharing. Box's integration with third-party apps is valuable, especially with Outlook. Box has helped my team's productivity by being very helpful with team collaboration when we are sharing certain shared documents between us. I mostly value Box's automation capabilities. They have helped optimize my business processes by saving time for sharing or sending files between the team. This gives us a shared workspace to work together on the same document or the same ideas. Box's security features have helped my organization meet compliance needs.
NancyHartman - PeerSpot reviewer
Business Process Manager/ Educational Technologist at a educational organization with 1,001-5,000 employees
Family sharing and personal backups have improved how I manage and access my files anywhere
I am not fond of their syncing. Their file syncing is very clunky, so I am not a real fan of the file syncing. I think Box does a much better job of the syncing of data onto desktops and laptops. When you try to sync the files in Dropbox, it actually puts a copy of the file on your laptop, so it sucks up all of your memory. Whereas with Box, I can sync files into my file explorer and it is still cloud-based. They have not saved the file physically onto my laptop. They save it in the cloud and it just does a temporary download and then it uploads again, but that file is not saved on my laptop. Whereas with Dropbox, anytime you want to sync on your laptop, it actually does save it. There is a way to set it up, but it takes a lot more work and effort and I have never been able to get it to work the way I want it to work. So I just do not sync my files with Dropbox on my laptop. That limits my ability to use Dropbox from my work laptop because my work laptop just does not have any memory at all on it. They give the bare minimum of memory and say that it should all be in the cloud anyway, so you do not need to have that much storage space. So I cannot even access Dropbox from my work laptop and have to use the browser version of Dropbox if I need to access my Dropbox from my work laptop. Within the company, it is a personal choice. Our company has not dictated what cloud service to use. As long as it has all the security measures that meet the standards of our IT department, anyone can use whatever cloud service they want. For example, our company is not allowed to use Google because Google is not a secure cloud service in the estimation of our IT department. So there are cloud services that we are not allowed to use, but from the five to seven different services that they give us to choose from, we all can find what meets our needs.
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Answers from the Community

AS
Community Manager at PeerSpot (formerly IT Central Station)
Jul 9, 2014
Jul 9, 2014
Just an FYI...I found out this week that Microsoft with their OneDrive solution will be also encrypting files in storage and in transit, and if you have your email already in the cloud with Microsoft O365 you can get enormous amounts of data per user in each person's OneDrive...I probably can't say how much, but let's just say it's WAY more storage per user than you get with Box or Dropbox. I'...
2 out of 4 answers
it_user120363 - PeerSpot reviewer
Management Consultant at a consultancy
Jun 17, 2014
If you’ve ever been frustrated by the desire to share your text files with a friend or business colleague, these two products will be a great boon. Both are free too. Both allow you to invite people to either view your files, or to share the editing. A great idea if you want to co-write a report for example. Both allow you to download the file, edit it, and then load it back up again. Or to edit offline on your PC using the synch option. Box (formerly box.net) key features: · Free storage – 10gb · File size limit – 250mb (free version) · Main users – business · Good online help · Works by you uploading files and folders, which you can then share. These can be synched with boxsynch – similar to Dropbox. Also free. · Secure storage · Not as intuitive to use (more like Google docs), due to endless security options · Great for more robust business usage · Looks very flash · Has a business version · Not so widely used (30m users) · Access from most phones, ipads, PCs and Macs. Dropbox key features · Free storage – 2GB (introduce your friends and this goes up) · File size limit – no limit · Main users – everyone · Little online help · Works by synchronising to a folder on your PC · Intuitive to use · A doddle to set up · Looks less flashy than Box, but improving · Secure storage (it is now!) · Great for simple file sharing · Has a business version · Very widely used (300m users) · Access from most phones, ipads, Kindle, Linux, PCs and Macs. If I were choosing now, I would almost certainly pick Box to work with, unless I wanted to share really large files (I don’t) or to run on Linux or a Kindle (don’t want to do this either). If all you want is a simple tool to share a few files, then I’d choose Dropbox. I’ve been using cloud based storage for many years now, but the earlier versions of Box, when it was Box.net, put me off, as they were flaky and cumbersome to use. Dropbox stole their thunder, made it really simple and hundreds of millions of users now use it. Both companies are working fast to capture users, especially business users. So watch this space, and watch Google docs too. Thank you, Jacqui
ED
President / COO / Chief Technology Advisor at DeKonsultere LLC
Jun 17, 2014
The biggest difference we saw when we looked at Box a few years ago was that Box encrypted stored files both in transit and at rest in storage. This is a deal breaker for most enterprises because most enterprise policies won't allow public storage (outside company data center) of employee or customer data without it being encrypted in order to protect that information. In addition to better security, box had much better administrator tools than dropbox at the time. More granular control, better tools for the security team to enforce policies, etc. As far as I know, this hasn't changed in the last few years. Box is the only player really putting forth the effort to offer a secure cloud storage platform that has the ease of use of consumer solutions, but secured for the enterprise. Microsoft doesn't have it. Dropbox doesn't have it. I'm not aware of anyone else focusing on this niche of the marketplace.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Government
8%
Manufacturing Company
7%
University
6%
Performing Arts
10%
Manufacturing Company
9%
Financial Services Firm
6%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise27
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise19
Large Enterprise34
 

Questions from the Community

What do you like most about Box?
The solution is used for data storage and any kind of visualization.
What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.
What needs improvement with Box?
I believe Box has a lot of features that put it in a good rank among the file-sharing apps. I would like to see features for online collaboration between team members in the future, to open and see...
What do you like most about Dropbox?
For me, the biggest thing is version history. I can easily go back and view older versions.
What needs improvement with Dropbox?
One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, similar to OneDrive. In Dropbox, once a file is opened on one system, it locks the...
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Vita Coco, BCBGMAXAZRIA Group, Centric Project, Kayak, FourSquare, Asana, Huge Adversting , USA Gymnastics, Appen, Valliant, Radio Lab
Find out what your peers are saying about Box vs. Dropbox Business - Enterprise and other solutions. Updated: January 2026.
881,082 professionals have used our research since 2012.