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Dropbox Business - Enterprise vs ShareFile comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Dropbox Business users reported varied ROI experiences, appreciating features and security, though some struggled to establish clear financial gains.
Sentiment score
8.5
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
 

Customer Service

Sentiment score
2.9
Users find Dropbox intuitive, with generally good support available 24/7, though some experience delays and manage support independently.
Sentiment score
6.6
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
Dropbox offers 24-hour support, both through chat and limited hour calls.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
We provide the support ourselves and do not have any support straight from Dropbox.
Measurement Manager at A3E Ingenieros
I really have not hit many brick walls where I have had to ask for customer support.
Business Process Manager/ Educational Technologist at a educational organization with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
7.2
Dropbox Business - Enterprise offers scalable plans for various needs, with flexible options requiring payments for added storage or users.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
 

Stability Issues

Sentiment score
8.1
Dropbox Business - Enterprise is highly stable, rated ten out of ten, with minor issues like syncing delays in low bandwidth areas.
Sentiment score
8.6
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
 

Room For Improvement

Dropbox Business - Enterprise could improve file sharing, security, storage, pricing, integration, UI simplicity, real-time collaboration, and scalability.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
Sharing documents with other people in the same division or department and being able to work without downloading the file would be ideal.
Measurement Manager at A3E Ingenieros
For example, our company is not allowed to use Google because Google is not a secure cloud service in the estimation of our IT department.
Business Process Manager/ Educational Technologist at a educational organization with 1,001-5,000 employees
One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, similar to OneDrive.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
 

Setup Cost

Enterprise users appreciate Dropbox Business for competitive pricing and flexibility, though some desire better discounts compared to alternatives.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
 

Valuable Features

Dropbox Business - Enterprise provides seamless file sharing, strong security, and integration, enhancing productivity for both individuals and teams.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
It also features an admin console where we can easily manage users, see which user has access to which content, and how much space they are consuming.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
I do enjoy the family sharing plan, so my entire family can use my one plan and my data storage, and we can have shared files or private areas for their own files.
Business Process Manager/ Educational Technologist at a educational organization with 1,001-5,000 employees
 

Categories and Ranking

Dropbox Business - Enterprise
Ranking in Content Collaboration Platforms
3rd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
91
Ranking in other categories
Cloud Storage (2nd)
ShareFile
Ranking in Content Collaboration Platforms
7th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
11
Ranking in other categories
eSignature (Electronic Signature) (4th), Cloud Data Exchange Services (3rd)
 

Mindshare comparison

As of January 2026, in the Content Collaboration Platforms category, the mindshare of Dropbox Business - Enterprise is 8.8%, up from 8.8% compared to the previous year. The mindshare of ShareFile is 6.6%, down from 9.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms Market Share Distribution
ProductMarket Share (%)
Dropbox Business - Enterprise8.8%
ShareFile6.6%
Other84.6%
Content Collaboration Platforms
 

Featured Reviews

NancyHartman - PeerSpot reviewer
Business Process Manager/ Educational Technologist at a educational organization with 1,001-5,000 employees
Family sharing and personal backups have improved how I manage and access my files anywhere
I am not fond of their syncing. Their file syncing is very clunky, so I am not a real fan of the file syncing. I think Box does a much better job of the syncing of data onto desktops and laptops. When you try to sync the files in Dropbox, it actually puts a copy of the file on your laptop, so it sucks up all of your memory. Whereas with Box, I can sync files into my file explorer and it is still cloud-based. They have not saved the file physically onto my laptop. They save it in the cloud and it just does a temporary download and then it uploads again, but that file is not saved on my laptop. Whereas with Dropbox, anytime you want to sync on your laptop, it actually does save it. There is a way to set it up, but it takes a lot more work and effort and I have never been able to get it to work the way I want it to work. So I just do not sync my files with Dropbox on my laptop. That limits my ability to use Dropbox from my work laptop because my work laptop just does not have any memory at all on it. They give the bare minimum of memory and say that it should all be in the cloud anyway, so you do not need to have that much storage space. So I cannot even access Dropbox from my work laptop and have to use the browser version of Dropbox if I need to access my Dropbox from my work laptop. Within the company, it is a personal choice. Our company has not dictated what cloud service to use. As long as it has all the security measures that meet the standards of our IT department, anyone can use whatever cloud service they want. For example, our company is not allowed to use Google because Google is not a secure cloud service in the estimation of our IT department. So there are cloud services that we are not allowed to use, but from the five to seven different services that they give us to choose from, we all can find what meets our needs.
David Donaldson - PeerSpot reviewer
Regional Information Technology Director at a real estate/law firm with 10,001+ employees
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
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Top Industries

By visitors reading reviews
Performing Arts
10%
Manufacturing Company
9%
Financial Services Firm
6%
University
6%
Computer Software Company
11%
Manufacturing Company
9%
Legal Firm
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise19
Large Enterprise34
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise3
 

Questions from the Community

What do you like most about Dropbox?
For me, the biggest thing is version history. I can easily go back and view older versions.
What needs improvement with Dropbox?
One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, similar to OneDrive. In Dropbox, once a file is opened on one system, it locks the...
Ask a question
Earn 20 points
 

Also Known As

No data available
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Vita Coco, BCBGMAXAZRIA Group, Centric Project, Kayak, FourSquare, Asana, Huge Adversting , USA Gymnastics, Appen, Valliant, Radio Lab
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about Dropbox Business - Enterprise vs. ShareFile and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.