

Office 365 and OpenText Content Management are competitors in the enterprise software market. Office 365 appears to have the upper hand given its favorable pricing, comprehensive support, and wide array of collaboration tools as per user reviews.
Features: Office 365 supports teamwork with tools like SharePoint, Yammer, Microsoft Planner, OneDrive, and in-app integration for collaboration and productivity. OpenText Content Management offers extensive document management, security, compliance, and integration with core business applications, valuable for complex environments.
Room for Improvement: Office 365 could improve on non-Microsoft platform performance, interface simplicity, and documentation. OpenText users desire a better user interface, improved multilingual documentation, and a streamlined integration process for better usability.
Ease of Deployment and Customer Service: Office 365 is known for its flexible deployment in hybrid and cloud models and responsive technical support. OpenText offers cloud capabilities but primarily operates on-premises. Its partner network is valuable for support, though considered less agile than Microsoft's.
Pricing and ROI: Office 365 is known for reasonable pricing with flexible subscription options, offering a good ROI with seamless cloud integration. OpenText commands a higher price due to its comprehensive features and integration capabilities, delivering value in larger environments through enhanced document control and compliance.
Internal surveys show a 20% increase in team productivity due to better collaboration in Microsoft Teams.
Though money is not saved directly, time is saved significantly due to its user-friendliness, reducing the need for extensive user training.
ROI may be very short if you use OpenText Content Management system effectively.
At times if you're trying to use their online support, they'll send you to an article that may or may not have anything to do with what you're looking for.
For complex issues, premium support tickets are usually handled within a few hours, providing a great experience.
The staff lacks adequate knowledge.
Currently, they are improving support and transitioning to a new solution, which is better than what they implemented in the past three to four years.
Office 365 offers virtually limitless scalability.
Whenever scaling up is required, procuring additional licenses is easy unless it is under an EA plan.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
Microsoft provides a 99.9% financially backed guarantee.
The integration capabilities of Office 365 with Word, Excel, and Outlook with OneDrive for cloud storage have been smooth and work well.
At this time, whatever they have meets the needs, and they are expanding the number of participants to Team meetings and other features.
The product is quite stable if it is well-managed.
I believe the choice of office apps often depends on the existing ecosystem of the business, and since Office 365 has comprehensive coverage, I am not missing any features that the competition provides.
The interface for the security and compliance center could be simplified.
It has been observed that support personnel often lack hands-on experience, and more training is required.
The expectation from the customer versus the product explanation needs alignment.
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.
My experience with the pricing or licensing of Office 365 is that a lot of times we've gotten them when they've been on sale, so we've had really good pricing for the Microsoft products.
My experience with pricing, setup cost, and licensing for Office 365 is that it is moderate.
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
It has improved productivity and functionality by providing all necessary tools in one suite.
The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access.
Office 365 has positively impacted my organization by making the salespeople more accurate because they've been able to use the features in Excel instead of relying on the calculator or adding machine.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application.
| Product | Market Share (%) |
|---|---|
| Office 365 | 10.3% |
| OpenText Content Management | 2.8% |
| Other | 86.9% |


| Company Size | Count |
|---|---|
| Small Business | 62 |
| Midsize Enterprise | 29 |
| Large Enterprise | 70 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
Office 365 is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located. Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
We monitor all Content Collaboration Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.