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Office 365 vs Symphony comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Office 365
Average Rating
8.6
Reviews Sentiment
6.1
Number of Reviews
152
Ranking in other categories
Content Collaboration Platforms (1st)
Symphony
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
Enterprise Social Software (10th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Office 365 is designed for Content Collaboration Platforms and holds a mindshare of 8.2%, up 7.5% compared to last year.
Symphony, on the other hand, focuses on Enterprise Social Software, holds 3.4% mindshare, down 7.9% since last year.
Content Collaboration Platforms Mindshare Distribution
ProductMindshare (%)
Office 3658.2%
Dropbox Business - Enterprise7.7%
Google Workspace7.6%
Other76.5%
Content Collaboration Platforms
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Symphony3.4%
Slack Business - Enterprise10.5%
Microsoft Teams7.4%
Other78.7%
Enterprise Social Software
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Collaboration has transformed how our teams work and Copilot now drives faster daily decisions
The interface for the security and compliance center could be simplified. It changes frequently, which can make it somewhat difficult for admins to stay up-to-date on where specific settings are located. The compliance center modification or improvement of Office 365 needs to be introduced. The rest of the features feel acceptable to me. The reason it is not a ten is because of the complexity of managing the vast array of admin settings, which requires a specialized IT team. Even though it meets industry standards for decent security compliance such as SOC and HIPAA, the complexity of managing the admin settings needs to improve.
Nenad Pejcic - PeerSpot reviewer
Senior Professional Services Engineer at Aspire Technology
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integrations with Teams and SharePoint are beneficial as we use Teams for sharing and editing documents, which helps with document collaboration."
"My thoughts about the price of Office 365 are that it is acceptable."
"Office 365 fulfills our basic requirements for developing documents and basic forms; it provides a lot of facilities and options, which are very helpful, and I use it for document creation which saves a lot of time compared to other document creation tools."
"Office 365 helps me do my job, I'm very happy with the products."
"Teams is more usable and has a lot more features."
"Office 365 improves productivity and collaboration."
"The most valuable feature is the integration, where all of the modules are talking to each other."
"Office 365 provides instant access to essential applications such as emails and documents at any time, regardless of location, ensuring that communication is seamless and efficient, making it powerful for our organizational needs."
"I found the RAM Commander module in Symphony to be the most valuable."
"The entire product is good."
"The overall functions are good."
"The entire product is good, and the number of available features justifies its cost."
"The solution is user-friendly, and it is very good security-wise."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
 

Cons

"If two people update the same file, it causes issues."
"One of the big changes is when Microsoft updates anything, they will switch where some of the settings are and where to find them, which becomes a little frustrating because you're used to it in one spot and it's someplace else."
"When sharing documents, having a feature similar to a Box note would allow quick jotting down of ideas without the need for structured and aesthetically pleasing formats, making it easier to share thoughts promptly."
"I have had limited experience contacting Microsoft support, but when I encountered an issue connecting to SharePoint, it took more than a day to resolve."
"Since we are using a cloud base, for stability, I can rate it 8, because there are some performance issues and outages I've encountered."
"Office 365 should improve data synchronization, especially when data is accessed through the web interface and SharePoint portal."
"The integration with third-party apps could be enhanced."
"There was a problem with the owner of a Team; although it was listed as an owner, he couldn't do whatever an owner can do."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
"The solution is very expensive, and its pricing could be improved."
"The solution needs to improve CI."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
 

Pricing and Cost Advice

"For the moment, we are paying on a monthly basis because we are still adapting the support and how we want to proceed. I think we will move to paying for the annual license."
"Most of the time, we purchase Microsoft Exchange licenses, which are less expensive and provide only an email platform and 50 gigabytes of email storage for free."
"Good reporting and good value subscriptions for international calls."
"The pricing is good for all the features that we receive, e.g., Skype for Business."
"I would rate the solution 3 out of 5 for the price. I think Microsoft presents a good solution concerning the price."
"Licensing, billing, and accounting are available from the management interface."
"​The pricing/licensing is easy to manage."
"We have a license to use this solution. We have an E3 license which covers many different solutions."
"It is fairly an expensive product, but works for us."
"Symphony is expensive."
"It's a costly product, but the number of available features justifies it."
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Top Industries

By visitors reading reviews
Construction Company
16%
Financial Services Firm
13%
Outsourcing Company
10%
Computer Software Company
9%
Financial Services Firm
45%
Outsourcing Company
5%
Comms Service Provider
5%
Media Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business62
Midsize Enterprise31
Large Enterprise70
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Office 365?
My experience with pricing, setup cost, and licensing for Office 365 is that it is moderate.
What needs improvement with Office 365?
Office 365 could be improved or enhanced in some ways. It would be better if it were more simple to find the points, or sometimes there are so many possible configurations that it makes you confuse...
What is your primary use case for Office 365?
Teams and Outlook are important for us, and Teams is central to our operations. I utilize Power Automate for streamlining repetitive tasks in our organization, but not for large tasks. For tasks su...
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Comparisons

 

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
No data available
 

Overview

 

Sample Customers

Me & the Bees Lemonade
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Microsoft, Google, Dropbox and others in Content Collaboration Platforms. Updated: July 2026.
908,834 professionals have used our research since 2012.