Office 365 vs Symphony comparison

The compared Microsoft and Symphony solutions aren't in the same category. Microsoft is ranked #1 in CCP , with an average rating of 8.6, and holds a 10.3% mindshare in the category. Symphony is ranked #6 in ESS , with an average rating of 7.0, and holds a 4.9% mindshare. Additionally, 95% of Microsoft users are willing to recommend the solution, compared to 83% of Symphony users who would recommend it.

Office 365

Read 152 Office 365 reviews

2,973 Views
2,141 Comparison Views

95% willing to recommend

Symphony

Read 5 Symphony reviews

784 Views
572 Comparison Views

83% willing to recommend

Office 365

Symphony

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Executive Summary

We performed a comparison between Office 365 and Symphony based on real PeerSpot user reviews.

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Content Collaboration Platforms

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Office 365

Average Rating

8.6

Reviews Sentiment

6.2

Number of Reviews

152

Ranking in other categories

Content Collaboration Platforms (1st)

Symphony

Average Rating

7.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Enterprise Social Software (6th)

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Office 365 is designed for Content Collaboration Platforms and holds a mindshare of 10.3%, up 4.7% compared to last year.
Symphony, on the other hand, focuses on Enterprise Social Software, holds 4.9% mindshare, down 6.5% since last year.

Content Collaboration Platforms Market Share Distribution
Product	Market Share (%)
Office 365	10.3%
Google Workspace	10.0%
Dropbox Business - Enterprise	8.8%
Other	70.9%

Content Collaboration Platforms

Enterprise Social Software Market Share Distribution
Product	Market Share (%)
Symphony	4.9%
Slack Business - Enterprise	11.5%
Microsoft Teams	8.8%
Other	74.8%

Enterprise Social Software

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Collaboration has transformed how our teams work and Copilot now drives faster daily decisions

The interface for the security and compliance center could be simplified. It changes frequently, which can make it somewhat difficult for admins to stay up-to-date on where specific settings are located. The compliance center modification or improvement of Office 365 needs to be introduced. The rest of the features feel acceptable to me. The reason it is not a ten is because of the complexity of managing the vast array of admin settings, which requires a specialized IT team. Even though it meets industry standards for decent security compliance such as SOC and HIPAA, the complexity of managing the admin settings needs to improve.

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Nenad Pejcic

Senior Professional Services Engineer at Aspire Technology

Makes tasks like network planning and performance monitoring much easier

I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I love all of the applications being interlinked. I do not have to separately work on an independent system when it comes to file storage, email, and other tools."

"Using Office 365 has allowed us to go digital and onboard people seamlessly for working at home during the COVID pandemic."

"The product helps us be more efficient. It helps us to have a standardized way of doing things."

"Many of the features in Office 365 are good, but I think Excel is a very good tool."

"We have been using Office 365 for tagging critical communications and building communities of practice and centers of excellence."

"We have been using Microsoft for quite some time for our internal purposes, and we are predominantly relying on Microsoft tools and services for internal communications and email exchange."

"Quarantine email alerts to users to allow the email to their inbox (tricky but handy) - tricky if one doesn't have third-party email security, handy if one has got good third party email security)."

"The way the ERP presents information for the user is very good."

More Office 365 pros

"The solution is user-friendly, and it is very good security-wise."

"The overall functions are good."

"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."

"I found the RAM Commander module in Symphony to be the most valuable."

"The entire product is good."

Cons

"Office 365 could allow for smoother collaboration with other companies, which is the main reason we use it. The B2B connection is something we need, like global adverse lists between two tenants or multiple users. That's what we're missing at the moment."

"The integration with mobile services is not so good. It's coming, but they could improve a lot."

"We have had some connectivity issues."

"One of the big changes is when Microsoft updates anything, they will switch where some of the settings are and where to find them, which becomes a little frustrating because you're used to it in one spot and it's someplace else."

"Improvements can be made to the products generic offering. It's not customized for health care. It doesn't understand the meaning of health care related concepts. Providing a greater degree of industry specificity would make the tool much more unique and valuable."

"It would be a fantastic opportunity if their solution could be used in combination with VoIP software, allowing you to combine VoIP software and Office 365 on a single platform."

"I would like to see the macro functionality in Excel made simpler."

"In terms of improvement, it should have tutorials when you first have the opportunity to use it, to be able to really learn it."

More Office 365 cons

"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."

"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."

"The solution needs to improve CI."

"The solution is very expensive, and its pricing could be improved."

"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."

Pricing and Cost Advice

"The pricing is not really high, but one can get the software with the license key for free."

"Licensing fees are paid on a monthly basis, or we prepay them."

"The pricing/licensing is easy to manage."

"For the moment, we are paying on a monthly basis because we are still adapting the support and how we want to proceed. I think we will move to paying for the annual license."

"Most of the time, we purchase Microsoft Exchange licenses, which are less expensive and provide only an email platform and 50 gigabytes of email storage for free."

"Licensing, billing, and accounting are available from the management interface."

"I think that we pay $9.99 USD per user, monthly."

"The pricing is high and has actually caused us to limit the number of licenses we purchase due to budgeting."

More Office 365 pricing and cost advice

"Symphony is expensive."

"It's a costly product, but the number of available features justifies it."

"It is fairly an expensive product, but works for us."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Outsourcing Company

10%

Manufacturing Company

Performing Arts

Financial Services Firm

56%

Media Company

University

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	62
Midsize Enterprise	29
Large Enterprise	70

No data available

Questions from the Community

What is your experience regarding pricing and costs for Office 365?

I didn't inquire about the specific costs of transitioning from the previous tools. However, I was informed that the cost of using the Microsoft ecosystem is higher than the combined cost of using ...

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What needs improvement with Office 365?

I don't have any ideas off the top of my head at the moment about what I would improve about Office 365. I can't think of anything that frustrates me about the tools. I mentioned that I use Copilot...

See all answers

What is your primary use case for Office 365?

We use the Microsoft Office 365 suite for personal purposes. We use Teams for communications, and we use Azure DevOps for some of our workflow management. I use Office 365 for Outlook for emails. I...

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What is your primary use case for Symphony?

It is a cloud-based point of sale (POS) system for making bills, creating menus, creating user IDs, training how to use the system, punching in the order, and making invoice bills.

See all answers

Comparisons

Google Workspace vs Office 365

Compared 51% of the time

Dropbox Business - Enterprise vs Office 365

Compared 7% of the time

Microsoft OneDrive for Business vs Office 365

Compared 5% of the time

Quip vs Office 365

Compared 4% of the time

ShareFile vs Office 365

Compared 3% of the time

More Office 365 Competitors

Microsoft Teams vs Symphony

Compared 25% of the time

Slack Business - Enterprise vs Symphony

Compared 22% of the time

Mattermost vs Symphony

Compared 5% of the time

SAP StreamWork vs Symphony

Compared 4% of the time

SharePoint vs Symphony

Compared 4% of the time

More Symphony Competitors

Product Reports

Buyer's Guide

Office 365

January 2026

Download Office 365 product report

Buyer's Guide

Enterprise Social Software

January 2026

Download Symphony product report

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1

No data available

Overview

Office 365 is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located. Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.

Microsoft

Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.

Symphony

Sample Customers

Me & the Bees Lemonade

BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase

Buyer's Guide

Content Collaboration Platforms

December 2025

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We monitor all Content Collaboration Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.