

Google Workspace and Office 365 compete in the productivity suite category. Based on the comparison, Google Workspace has the edge in scalability and cost-effectiveness for smaller businesses, while Office 365 excels in traditional office functionalities.
Features: Google Workspace offers a range of tools including Gmail, Drive, and Calendar, facilitating easy integration and strong collaboration through Google Meet and Docs. Office 365 provides a comprehensive suite like Word, Excel, and PowerPoint, appealing to those seeking traditional office functionalities.
Room for Improvement: Google Workspace users face challenges with Outlook integration and seek better compatibility between Google Docs and Microsoft Word. On the other hand, Office 365 is noted for its high cost and complex integration with third-party apps, which could benefit from simplification.
Ease of Deployment and Customer Service: Google Workspace receives mixed reviews in terms of customer service, with varied experiences regarding support availability. Office 365, despite a solid support system, is sometimes critiqued for complex licensing and less straightforward service than Google.
Pricing and ROI: Google Workspace is cost-effective for smaller businesses, attributed to reasonable licensing rates and integration capabilities. Office 365 tends to be more expensive with intricate licensing options, though it offers extensive services that may justify the price for larger enterprises.
Internal surveys show a 20% increase in team productivity due to better collaboration in Microsoft Teams.
Though money is not saved directly, time is saved significantly due to its user-friendliness, reducing the need for extensive user training.
In the past, we experienced a problem with automatic emails being blocked, and the support team resolved the issue quickly.
Even as a technical person, I struggle to find appropriate contact numbers or email addresses.
I sent a complaint letter but it was hard to find customer service for that.
At times if you're trying to use their online support, they'll send you to an article that may or may not have anything to do with what you're looking for.
For complex issues, premium support tickets are usually handled within a few hours, providing a great experience.
It supports around 2,500 users in our company, and this scalability assists us in maintaining our infrastructure.
Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook.
If webinars were provided and universities were promoted with webinars, people are going to attend them.
Office 365 offers virtually limitless scalability.
Whenever scaling up is required, procuring additional licenses is easy unless it is under an EA plan.
This stability is crucial to us because it ensures we do not lose communication or connection while using messaging and accessing files.
The stability of Google Workspace is excellent and very solid.
With Microsoft now that we are using, we have a security system by which every now and then you have to change your password, and whenever you try to access multiple times to the same email from different devices or many times in the same day, they will ask you for a code that you have to insert.
Microsoft provides a 99.9% financially backed guarantee.
The integration capabilities of Office 365 with Word, Excel, and Outlook with OneDrive for cloud storage have been smooth and work well.
At this time, whatever they have meets the needs, and they are expanding the number of participants to Team meetings and other features.
The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.
The security functionalities are similar to those in competitors like Active Directory, but they could be optimized for stronger security features.
It is hard to find categories and folders in Teams.
I believe the choice of office apps often depends on the existing ecosystem of the business, and since Office 365 has comprehensive coverage, I am not missing any features that the competition provides.
The interface for the security and compliance center could be simplified.
It has been observed that support personnel often lack hands-on experience, and more training is required.
The current cost is approximately seven to ten euros per user per month.
the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.
My experience with the pricing or licensing of Office 365 is that a lot of times we've gotten them when they've been on sale, so we've had really good pricing for the Microsoft products.
My experience with pricing, setup cost, and licensing for Office 365 is that it is moderate.
The ability to share documents with students and assign them things and correct them in real time has been beneficial.
The valuable features include the email service, email updates, and Google Drive.
These tools enhance productivity by allowing us to edit the same file at the same time, making collaboration much smoother.
It has improved productivity and functionality by providing all necessary tools in one suite.
The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access.
Office 365 has positively impacted my organization by making the salespeople more accurate because they've been able to use the features in Excel instead of relying on the calculator or adding machine.
| Product | Market Share (%) |
|---|---|
| Office 365 | 10.3% |
| Google Workspace | 10.0% |
| Other | 79.7% |

| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 14 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 62 |
| Midsize Enterprise | 29 |
| Large Enterprise | 70 |
Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.
As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.
Office 365 is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located. Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.
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