Google Workspace vs Zoho Mail comparison

Google and Zoho are both solutions in the Email Applications category. Google is ranked #1 with an average rating of 8.1, while Zoho is ranked #6 with an average rating of 7.8. Google holds a 22.9% mindshare in EA, compared to Zoho’s 4.7% mindshare. Additionally, 95% of Google users are willing to recommend the solution, compared to 84% of Zoho users who would recommend it.

Google Workspace

Read 101 Google Workspace reviews

6,268 Views
5,616 Comparison Views

95% willing to recommend

Zoho Mail

Read 11 Zoho Mail reviews

1,074 Views
832 Comparison Views

84% willing to recommend

Google Workspace

Zoho Mail

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Executive SummaryUpdated on Jan 5, 2025

Google Workspace and Zoho Mail compete in the email and productivity tools category. Google Workspace seems to have the upper hand due to its strong integration with existing platforms and seamless usability, making it preferred for businesses valuing collaboration and efficiency.

Features: Google Workspace offers extensive scalability and affordability with tools like Gmail, Calendar, Drive, and Meet that enhance document collaboration and productivity. Its integration with existing platforms is strong, especially for business needs. Zoho Mail integrates well with popular tools like Outlook and has robust security features, including draft sharing for collaborative work, making it ideal for businesses seeking an integrated approach with numerous Zoho applications.

Room for Improvement: Google Workspace users have expressed a need for better integration with other business software and traditional email clients like Outlook, as well as improvements to an advertisement-laden interface. Zoho Mail needs to enhance integration capabilities with external applications and improve the user experience, with reported issues in UI design and performance stability.

Ease of Deployment and Customer Service: Google Workspace uses public cloud infrastructure offering flexibility but faces support challenges despite abundant documentation. Users find it difficult to reach direct support. Zoho Mail leverages cloud deployment with user reviews highlighting the absence of instant support during setup and troubleshooting. Google's support is seen as robust yet indirect, while Zoho offers cost-effective solutions with limited support channels.

Pricing and ROI: Google Workspace is noted for its higher pricing compared to some competitors, justified by extensive collaboration features. Cost management can be complex due to varied licensing options and additional storage costs. Zoho Mail is recognized for cost-effectiveness, especially for startups and small businesses, offering functionality at a lower price point than Google Workspace. The return on investment for both solutions depends significantly on the specific needs of the user's business.

To learn more, read our detailed Google Workspace vs. Zoho Mail Report (Updated: March 2025).

Buyer's Guide

Google Workspace vs. Zoho Mail

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

101

Ranking in other categories

Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (2nd)

Zoho Mail

Ranking in Email Applications

6th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Email Applications category, the mindshare of Google Workspace is 22.9%, down from 23.8% compared to the previous year. The mindshare of Zoho Mail is 4.7%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

AvinashLotke

Delivery Head at Team Computers

Offers good security with effective spam filtering but has update issues

Zoho is not just a traditional software-based company. It offers a wide range of APIs and other integration tools, including a CRM tool and various other products, so integration is not limited. Zoho has operations management and developers, making integration feasible with any system. Zoho is a cloud-based solution, meaning maintenance is managed by their system. They don't provide access to unauthorized persons. Zoho handles maintenance. Traditionally, we haven't recommended Zoho as extensively because we prefer systems we have thoroughly tested and can confidently endorse. We've deployed Zoho a few times with mixed success. In comparison, we've had more success with Google deployments, with higher implementation rates and ease, offering better revenue opportunities. Based on requirements, I might recommend Zoho, but for higher needs or better collaboration, I'd suggest Google, possibly combined with iSoft. If there is no other support, Google remains a strong recommendation. Overall, considering support, I rate the solution a six out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's technical support is very good."

"The most valuable feature is that it is simple to use."

"They are launching more and more features for mobile, which I understand our customers appreciate."

"The email is excellent."

"G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs."

"Ability to co-edit and collaborate on content."

"Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing."

"I think it is a great subscription for me. I think it is important, especially when making an internal email subscription. For example, I can easily create my colleague's email address, and we can use it. I benefited from G Suite. I am using the G Suite Drive, which provides 30GB of storage, and it is helping for me. I think it's better for me."

More Google Workspace pros

"We can create email accounts for our customers."

"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."

"The notifications, scheduling, and meetings are all integrated."

"It uses an alert system and other monitoring tools."

"Zoho Mail is a cost-effective solution."

"Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world."

"Zoho Mail is a stable product."

"The solution has more security compared to other products. Zoho Mail comes with TLS and SSL. It has email-sharing features. It is an advanced product."

More Zoho Mail pros

Cons

"We would like to use something within Google Workspace for project management, but we didn't find it there."

"Google Workspace lacks the ability to copy and move files from one folder to another easily."

"They could increase the number of third-party integrations on offer."

"Better integration without visual misrepresentation with the Microsoft suite is required."

"We've had difficulty using PowerPoint files in G Suite. PowerPoint has some functions that are not available in G Suite, so when you convert from PPTX to the Slides format, they don't work."

"The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint."

"G Suite could offer something a little more solid in terms of chat — something that is a little more like Slack and integrates with everything. But, unfortunately, the chat is very basic there. It doesn't offer that many features and feels like it doesn't belong there."

"Everything is online, so you don't have a client on your desk. Working on email is online work, so can't do work offline and go back online. Sometimes it's not so intuitive. If you answer an email, it puts your answer at the bottom of the existing email."

More Google Workspace cons

"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."

"Zoho Mail needs to add an IT system management feature."

"The solution’s stability could be improved."

"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."

"They have issues when they are rolling out updates"

"The interface isn't quite good. Everything looks a little low-quality."

"The solution doesn't need to be improved."

"Zoho Mail is not as good as G Suite, which has integrated calendars."

More Zoho Mail cons

Pricing and Cost Advice

"There are several areas where a G Suite implementation can reduce costs: lower license fees than some competing products, reduced hardware, and IT support costs."

"There are different versions of the solution available, such as premium."

"The pricing is comparable, it's pretty decent."

"The price of G Suite Enterprise is reasonable compared to HotSpot. I'm not going to say G Suite Enterprise is affordable. It's valuable, you find value in paying your gas bill or your electricity bill, because of what it allows you to do."

"We pay on yearly basis."

"We have purchased an annual subscription."

"It's low in cost as compared to Office 365. There is an annual licensing cost."

"The pricing is very high, although I cannot tell if this is the result of the Indian vendors artificially inflating it."

More Google Workspace pricing and cost advice

"There is no license required to use Zoho Mail."

"Zoho Mail is more cost-efficient than its competitors."

"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

"The solution is more affordable compared to other products. It is cheap."

"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."

"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."

"The solution’s pricing is very reasonable."

"The solution is not costly."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Educational Organization

Comms Service Provider

Computer Software Company

17%

Retailer

13%

Comms Service Provider

12%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

See all answers

What needs improvement with Google Workspace?

As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...

See all answers

What do you like most about Zoho Mail?

It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...

See all answers

What is your experience regarding pricing and costs for Zoho Mail?

Zoho Mail is more cost-efficient than its competitors.

See all answers

What needs improvement with Zoho Mail?

The solution's meeting plans and online virtual activity task list could be improved and made more seamless.

See all answers

Comparisons

Microsoft Exchange Online vs Google Workspace

Compared 29% of the time

Amazon WorkMail vs Google Workspace

Compared 29% of the time

ProtonMail vs Google Workspace

Compared 8% of the time

Amazon WorkDocs vs Google Workspace

Compared 4% of the time

Microsoft Exchange vs Google Workspace

Compared 3% of the time

More Google Workspace Competitors

IceWarp vs Zoho Mail

Compared 38% of the time

ProtonMail vs Zoho Mail

Compared 20% of the time

Microsoft Exchange Online vs Zoho Mail

Compared 19% of the time

Microsoft Exchange vs Zoho Mail

Compared 6% of the time

More Zoho Mail Competitors

Product Reports

Buyer's Guide

Google Workspace

March 2025

Download Google Workspace product report

Buyer's Guide

Email Applications

March 2025

Download Zoho Mail product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

Secure Business Email for your organization

Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service.

Zoho

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

BBDO, HuffPost

Buyer's Guide

Google Workspace vs. Zoho Mail

March 2025

Free Report: Google Workspace vs. Zoho Mail

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