

Google Workspace and Zoho Mail are significant players in the business productivity domain. Google Workspace appears to have the upper hand due to its scalability, comprehensive collaboration tools, and seamless device integration.
Features: Google Workspace offers Gmail for business with seamless integration across various devices and tools like Drive and Calendar. It supports collaboration through Google Groups, and Google Drive enables document collaboration with revision tracking. Zoho Mail excels in strong security features and integration with other Zoho applications, making it suitable for small to medium businesses.
Room for Improvement: Google Workspace users have mentioned occasional service outages and a need for better Outlook sync and Microsoft Office compatibility. Zoho Mail lacks mature collaboration tools and intuitive interfaces compared to competitors, and there is a need for enhanced integration with other applications.
Ease of Deployment and Customer Service: Google Workspace offers Public Cloud deployment with robust online technical support, though some users find immediate support access challenging. Zoho Mail is available through Public and Private Clouds, emphasizing responsive customer service, albeit with less seamless third-party application integration compared to Google Workspace.
Pricing and ROI: Google Workspace is on the higher pricing spectrum, especially for Enterprise offerings, with users reporting substantial ROI from its features. Zoho Mail offers a cost-effective solution appealing to cost-conscious users and startups, with competitive pricing and local currency payment options like Naira in Nigeria.
In the past, we experienced a problem with automatic emails being blocked, and the support team resolved the issue quickly.
Even as a technical person, I struggle to find appropriate contact numbers or email addresses.
I sent a complaint letter but it was hard to find customer service for that.
Sometimes I get stuck on API integrations and other issues, and they guide me and take additional sessions to resolve the problems.
When downloading Zoho Mail CRM, an assistant connects with you for any support needed, providing an end-to-end process that strengthens customer experience.
Sometimes Zoho Mail has fast response times, while at other times they don't.
It supports around 2,500 users in our company, and this scalability assists us in maintaining our infrastructure.
Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook.
If webinars were provided and universities were promoted with webinars, people are going to attend them.
Initially, it wasn't very effective, but over time it has improved and become a preferred choice for employers using CRM.
This stability is crucial to us because it ensures we do not lose communication or connection while using messaging and accessing files.
The stability of Google Workspace is excellent and very solid.
With Microsoft now that we are using, we have a security system by which every now and then you have to change your password, and whenever you try to access multiple times to the same email from different devices or many times in the same day, they will ask you for a code that you have to insert.
Zoho Mail is stable because I have never been unable to access my mail.
The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.
The security functionalities are similar to those in competitors like Active Directory, but they could be optimized for stronger security features.
It is hard to find categories and folders in Teams.
Considering how WhatsApp backup automatically goes to Google by default, Zoho Mail could develop similar functionality.
We currently only have the ability to add users to groups, but some admins need to organize users in organizational units and apply security policies or other configurations based on these units.
I would like to see the functionality where a client or recipient can indicate their willingness to give feedback on the emails sent to them, as it could enhance the intelligence behind the response management.
The current cost is approximately seven to ten euros per user per month.
Zoho Mail is economical compared to Microsoft and Google Workspace.
I suggest considering packages for freelancers or independent consultants.
The ability to share documents with students and assign them things and correct them in real time has been beneficial.
The valuable features include the email service, email updates, and Google Drive.
These tools enhance productivity by allowing us to edit the same file at the same time, making collaboration much smoother.
The interconnectivity between these applications makes it particularly useful.
It fits small and medium businesses who don't want many features and prefer a reasonable price.
This is the best feature of Zoho Mail.
| Product | Market Share (%) |
|---|---|
| Google Workspace | 16.0% |
| Zoho Mail | 5.3% |
| Other | 78.7% |

| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 14 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.
As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.
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