Google Workspace vs Zoho Mail comparison

Google and Zoho are both solutions in the Email Applications category. Google is ranked #1 with an average rating of 8.3, while Zoho is ranked #5 with an average rating of 7.4. Google holds a 21.5% mindshare in EA, compared to Zoho’s 5.1% mindshare. Additionally, 95% of Google users are willing to recommend the solution, compared to 87% of Zoho users who would recommend it.

Google Workspace

Read 102 Google Workspace reviews

5,741 Views
3,290 Comparison Views

95% willing to recommend

Zoho Mail

Read 14 Zoho Mail reviews

1,126 Views
862 Comparison Views

87% willing to recommend

Google Workspace

Zoho Mail

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Executive SummaryUpdated on Apr 6, 2025

Google Workspace and Zoho Mail compete in the email and productivity tools category. Google Workspace appears to have the upper hand in features and integration capabilities, while Zoho Mail is more cost-effective.

Features: Google Workspace is scalable and integrates well with tools like Gmail, Google Drive, and Google Meet, providing ease of use and extensive collaboration options. Zoho Mail is recognized for its integration with cloud storage, user-friendly design, and affordability, especially for small businesses and startups.

Room for Improvement: Google Workspace can improve on performance, Microsoft product integration, and synchronization issues. Zoho Mail requires enhancements in app integration, user interface design, and performance consistency.

Ease of Deployment and Customer Service: Google Workspace is deployed on Public Cloud, offering accessibility but varying customer support experiences. Zoho Mail also uses Public Cloud and provides swift customer service and resources, though direct support may fall short for some.

Pricing and ROI: Google Workspace, while feature-rich, is viewed as expensive but offers significant ROI in productivity. Zoho Mail is more affordable and cost-efficient, appealing to startups and small businesses seeking essential email services at a lower cost.

To learn more, read our detailed Google Workspace vs. Zoho Mail Report (Updated: June 2025).

Buyer's Guide

Google Workspace vs. Zoho Mail

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

102

Ranking in other categories

Wireless Email (2nd), Cloud Storage (5th), Content Collaboration Platforms (4th)

Zoho Mail

Ranking in Email Applications

5th

Average Rating

7.8

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Email Applications category, the mindshare of Google Workspace is 21.5%, down from 24.4% compared to the previous year. The mindshare of Zoho Mail is 5.1%, up from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

Salem Shafik

Founder at Tech Force

Zoho Mail suits small businesses well but can improve user organization features

For the admin side of Zoho Mail, they need to add features for organizing users in organizational units. We currently only have the ability to add users to groups, but some admins need to organize users in organizational units and apply security policies or other configurations based on these units.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing."

"Valuable features of the solution are that it's simple and effective."

"In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail."

"The most valuable feature of Google Workspace is its ease of use and stability."

"The solution is easy to use, and you don't need a lot of knowledge for it."

"Convenient to share and collaborate documents."

"It's certainly easier to meet. We have offices around the world and the ability to have a company meeting on Google Meet platform makes it a whole lot easier to actually have everybody virtually in one room at the same time."

"The valuable feature of Google Workspace is its integrated environment where everything is pre-integrated, like chat and document sharing in Gmail."

More Google Workspace pros

"Their experience with Zoho Mail has been positive, as customers haven't complained about anything."

"The notifications, scheduling, and meetings are all integrated."

"It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice."

"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."

"We can create email accounts for our customers."

"Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world."

"Zoho Mail is a stable product."

"Zoho Mail is a cost-effective solution."

More Zoho Mail pros

Cons

"Their tool called Sheets is the counterpart to Excel but it doesn't have the same functionality that Excel would have. So usually if somebody needs to go back to Excel or Office, it's because of Excel."

"There could be more options in Google G Suite. They can include HD calling for Google Meet. The layout portion in the calendar for Google G Suite can be better designed. When we get into the calendar and start scheduling meetings, we do have few hiccups here and there. The layout can be a little easier. People from different backgrounds are finding it a little bit tough to understand. It should be more intuitive. At the moment, it has a completely white background. To do power saving, it would be good if they can release a darker background. There are a few issues with the formatting of Google Docs when they get converted to Microsoft docs. It would be amazing if they can resolve it in the next release."

"There are times the plugins or extensions in the solution do not work properly and I need to disable and enable the solution."

"The feature set of Google Sheets is limited."

"The performance speed could be improved when the internet connection is slow."

"There are 120 different products and Google is ready to copy their competitors and vice versa. Some of them work, and some of them don't. There are many newer tools with no-code environments which allow for a leaner self-owned system, where I'm not tied to paying hundreds and thousands of dollars a year to another company."

"I am not a big fan of how Gmail organizes the mail. I find it complicated to see which mail from which users send at which date. Especially if there is a lot."

"Google needs to improve its support."

More Google Workspace cons

"For the admin side of Zoho Mail, they need to add features for organizing users in organizational units."

"The solution doesn't need to be improved."

"I once tried doing bulk email sending with Zoho Mail, but it was declined. I didn't realize it was declined until several hours later when I checked for responses."

"They have issues when they are rolling out updates"

"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."

"The interface isn't quite good. Everything looks a little low-quality."

"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."

"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."

More Zoho Mail cons

Pricing and Cost Advice

"The pricing is reasonable."

"We have purchased an annual subscription."

"I can't recall the exact pricing per user for Google Workspace, but I know it's not that expensive. I'm in a mid-sized company that's able to maintain and afford Google Workspace, so it has competitive pricing, and I would rate its price as four out of five."

"We receive value for the price that we pay."

"The pricing is a bit on the higher side than normal. For a basic Google account it costs $100, but Enterprise is %150."

"You pay for Google Workspace based on your usage and the apps you use, but in my case, it's free, but if I used it a lot more, I'd probably need to pay. 15GB is enough for me, but I see myself upgrading and paying the additional charges for more storage regularly."

"G Suite and Microsoft Office 365 offer products with similar functionality at several different price points. Zoho offer a more extensive range of products and attempts to provide all the applications required to run most small and medium-sized businesses."

"Approximately $6 per user, per month."

More Google Workspace pricing and cost advice

"There is no license required to use Zoho Mail."

"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

"The solution is more affordable compared to other products. It is cheap."

"Zoho Mail is more cost-efficient than its competitors."

"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."

"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."

"The solution’s pricing is very reasonable."

"The solution is not costly."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Educational Organization

Financial Services Firm

Comms Service Provider

Computer Software Company

17%

Retailer

13%

Comms Service Provider

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor expensive. The current cost is approximately seven to ten euros per user per mont...

See all answers

What needs improvement with Google Workspace?

I do not have any major suggestions for improvement. However, while the security functionalities are similar to those in competitors like Active Directory, they could be optimized for stronger secu...

See all answers

What do you like most about Zoho Mail?

It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...

See all answers

What is your experience regarding pricing and costs for Zoho Mail?

Zoho Mail is more cost-efficient than its competitors.

See all answers

What needs improvement with Zoho Mail?

The solution's meeting plans and online virtual activity task list could be improved and made more seamless.

See all answers

Comparisons

Amazon WorkMail vs Google Workspace

Compared 28% of the time

Microsoft Exchange Online vs Google Workspace

Compared 24% of the time

ProtonMail vs Google Workspace

Compared 10% of the time

Office 365 vs Google Workspace

Compared 6% of the time

Microsoft Exchange vs Google Workspace

Compared 3% of the time

More Google Workspace Competitors

IceWarp vs Zoho Mail

Compared 32% of the time

ProtonMail vs Zoho Mail

Compared 22% of the time

Microsoft Exchange Online vs Zoho Mail

Compared 15% of the time

Microsoft Exchange vs Zoho Mail

Compared 7% of the time

Zimbra Collaboration vs Zoho Mail

Compared 3% of the time

More Zoho Mail Competitors

Product Reports

Buyer's Guide

Google Workspace

June 2025

Download Google Workspace product report

Buyer's Guide

Email Applications

June 2025

Download Zoho Mail product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

Secure Business Email for your organization

Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service.

Zoho

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

BBDO, HuffPost

Buyer's Guide

Google Workspace vs. Zoho Mail

June 2025

Free Report: Google Workspace vs. Zoho Mail

Find out what your peers are saying about Google Workspace vs. Zoho Mail and other solutions. Updated: June 2025.

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