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IceWarp vs Zoho Mail comparison

IceWarp and Zoho are both solutions in the Email Applications category. IceWarp is ranked #7 with an average rating of 8.3, while Zoho is ranked #5 with an average rating of 7.4. IceWarp holds a 5.1% mindshare in EA, compared to Zoho’s 5.1% mindshare. Additionally, 90% of IceWarp users are willing to recommend the solution, compared to 87% of Zoho users who would recommend it.
IceWarp
Read 17 IceWarp reviews
  • 2,094 Views
  • 1,131 Comparison Views
90% willing to recommend
Zoho Mail
Read 14 Zoho Mail reviews
  • 1,126 Views
  • 862 Comparison Views
87% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on May 21, 2025

IceWarp and Zoho Mail are competing email solutions, with Zoho Mail emerging as the superior product due to its comprehensive features, whereas IceWarp offers more favorable pricing and support.

Features: IceWarp provides a robust suite of tools, including email, messaging, and collaboration, integrated into a single platform. It includes features like conferencing collaboration, multiple applications for easy use, and Outlook Sync, crucial for email synchronization. Zoho Mail focuses on a clean, ad-free email experience, powerful spam filters, and productivity apps like Zoho Writer, Sheet, and Show. It also offers collaborative tools such as draft sharing and secure email protocols like TLS and SSL.

Room for Improvement: IceWarp could improve its document collaboration tools, as Word, Excel, and PowerPoint functionalities are basic compared to other platforms. Enhancements in smart documents and email archiving would be beneficial. Zoho Mail might consider refining its image loading speed and expanding integration options for those who require third-party app integration. Moreover, simplifying the IMAP migration process could enhance user experience.

Ease of Deployment and Customer Service: IceWarp has a moderately complex deployment model due to its extensive feature set, but the customer support is reliable and aids in the process. Zoho Mail stands out for its ease of deployment with a straightforward setup and responsive support, which streamlines onboarding and reduces potential implementation hurdles.

Pricing and ROI: IceWarp generally offers a lower setup cost, presenting an attractive ROI for businesses seeking cost-efficient solutions without sacrificing functionality. Zoho Mail, while potentially appearing more expensive, offers a balanced return through its feature set and integration with other Zoho apps, justifying the investment through long-term value.

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To learn more, read our detailed IceWarp vs. Zoho Mail Report (Updated: June 2025).
Buyer's Guide
IceWarp vs. Zoho Mail
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IceWarp
Ranking in Email Applications
7th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
No ranking in other categories
Zoho Mail
Ranking in Email Applications
5th
Average Rating
7.8
Reviews Sentiment
5.7
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Email Applications category, the mindshare of IceWarp is 5.1%, down from 6.0% compared to the previous year. The mindshare of Zoho Mail is 5.1%, up from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

AvinashLotke - PeerSpot reviewer
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.
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Salem Shafik - PeerSpot reviewer
Zoho Mail suits small businesses well but can improve user organization features
For the admin side of Zoho Mail, they need to add features for organizing users in organizational units. We currently only have the ability to add users to groups, but some admins need to organize users in organizational units and apply security policies or other configurations based on these units.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"IceWarp has multiple applications that are easy to use for many people."
"It's scalable and stable."
"The groupware module is the most valuable feature."
"The solution is easy to manage and includes features such as smart documents and the archiving of user data."
"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."
"The solution's voice services work well for our company."
More IceWarp pros
"Their experience with Zoho Mail has been positive, as customers haven't complained about anything."
"The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices."
"The interconnectivity between these applications makes it particularly useful."
"I like Zoho Mail's user interface."
"It uses an alert system and other monitoring tools."
"Zoho Mail is a cost-effective solution."
"It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice."
"The notifications, scheduling, and meetings are all integrated."
More Zoho Mail pros
 

Cons

"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"The solution needs improvements in security, particularly regarding document management."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."
More IceWarp cons
"The interface isn't quite good. Everything looks a little low-quality."
"They could increase the available space which is currently 5 GB. Gmail provides 15 GB of storage space, which would be more useful."
"The solution's meeting plans and online virtual activity task list could be improved and made more seamless."
"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."
"I once tried doing bulk email sending with Zoho Mail, but it was declined. I didn't realize it was declined until several hours later when I checked for responses."
"Zoho Mail needs to add an IT system management feature."
"The solution’s stability could be improved."
"The solution doesn't need to be improved."
More Zoho Mail cons
 

Pricing and Cost Advice

"The solution is inexpensive which is its main benefit."
"It is definitely one of the lowest price solutions."
"Costs far less than other solutions."
"The solution is priced well."
"Pricing and licensing is very competitive and in some cases, cheap."
"Our licensing is on a yearly basis. There were no additional costs."
"I would rate the pricing and eight out of ten."
"There are various licensing plans available based on geographic zone."
More IceWarp pricing and cost advice
"The solution is not costly."
"The solution is more affordable compared to other products. It is cheap."
"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."
"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."
"Zoho Mail is more cost-efficient than its competitors."
"There is no license required to use Zoho Mail."
"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."
"The solution’s pricing is very reasonable."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Comms Service Provider
11%
Manufacturing Company
10%
Insurance Company
8%
Computer Software Company
17%
Retailer
13%
Comms Service Provider
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IceWarp?
It's scalable and stable.
See all answers
What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.
See all answers
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...
See all answers
What do you like most about Zoho Mail?
It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...
See all answers
What is your experience regarding pricing and costs for Zoho Mail?
Zoho Mail is more cost-efficient than its competitors.
See all answers
What needs improvement with Zoho Mail?
The solution's meeting plans and online virtual activity task list could be improved and made more seamless.
See all answers
 

Comparisons

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Microsoft Exchange vs IceWarp Logo
Microsoft Exchange vs IceWarp
Compared 14% of the time
Microsoft Exchange Online vs IceWarp Logo
Microsoft Exchange Online vs IceWarp
Compared 9% of the time
KerioConnect vs IceWarp Logo
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Compared 7% of the time
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ProtonMail vs Zoho Mail Logo
ProtonMail vs Zoho Mail
Compared 22% of the time
Google Workspace vs Zoho Mail Logo
Google Workspace vs Zoho Mail
Compared 18% of the time
Microsoft Exchange Online vs Zoho Mail Logo
Microsoft Exchange Online vs Zoho Mail
Compared 15% of the time
Microsoft Exchange vs Zoho Mail Logo
Microsoft Exchange vs Zoho Mail
Compared 7% of the time
Zimbra Collaboration vs Zoho Mail Logo
Zimbra Collaboration vs Zoho Mail
Compared 3% of the time
More Zoho Mail Competitors
 

Product Reports

Buyer's Guide
IceWarp
June 2025
IceWarp reportDownload IceWarp product report
Buyer's Guide
Email Applications
June 2025
Zoho Mail reportDownload Zoho Mail product report
 

Overview

IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.
IceWarp

Secure Business Email for your organization

Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service.

Zoho
 

Sample Customers

Marriott, Toyota, Sony, Wendy's, Canon
BBDO, HuffPost
Buyer's Guide
IceWarp vs. Zoho Mail
June 2025
Free Report: IceWarp vs. Zoho Mail
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