IceWarp Reviews

Name: IceWarp
Brand: IceWarp
Rating: 4.2 (17 reviews)

4.2 out of 5

17 reviews
90% willing to recommend

1,351 followers

What is IceWarp?

IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.

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IceWarp is the #7 ranked solution in top Email Applications. PeerSpot users give IceWarp an average rating of 8.4 out of 10. IceWarp is most commonly compared to Google Workspace: IceWarp vs Google Workspace. IceWarp is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.

Helped 851,823 peers since 2012

Featured IceWarp reviews

AvinashLotke

Delivery Head at Team Computers

The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

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Yuvraj Chauhan

Senior Executive IT at Patel Infrastructure Pvt. Ltd.

IceWarp was very cost-effective for us. Using in-house servers, we found it to be four to five times cheaper than Google services, which provided a significant financial advantage, especially for a medium or small-sized business. It also helped with archiving users' data, ensuring that even if a user deletes their data, we still have a backup.

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Yuvraj Chauhan

Senior Executive IT at Patel Infrastructure Pvt. Ltd.

It is difficult to disable user rights on the console so some users accidentally delete their documents or user details when they are given access to Smart Attachment. There needs to be a way to allow uploads but disable deletions through a customizable console. If an administrator removes a document to troubleshoot, then all attachments disappear because the link is broken. We attempted a workaround that uploaded temporary files to webmail services, but it was not supported or successful.

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IceWarp mindshare

As of May 2025, the mindshare of IceWarp in the Email Applications category stands at 5.3%, down from 6.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Email Applications

PeerResearch reports based on IceWarp reviews

Type	Title	Date
Category	Email Applications	May 21, 2025	Download
Product	Reviews, tips, and advice from real users	May 21, 2025	Download
Comparison	IceWarp vs Google Workspace	May 21, 2025	Download
Comparison	IceWarp vs Microsoft Exchange Online	May 21, 2025	Download
Comparison	IceWarp vs Microsoft Exchange	May 21, 2025	Download

Title	Rating	Mindshare	Recommending
Google Workspace	4.1	22.2%	95%	102 interviews Add to research
Microsoft Exchange Online	4.3	14.1%	96%	90 interviews Add to research

Valuable Features

IceWarp offers a cost-effective platform with cross-platform communication features valuable for hosting providers. Key features include email servers, groupware module, ease of use, conferencing, chat rooms, file sharing, team collaboration, two-factor authentication, Outlook Sync, and voice services. Users appreciate its log-in capabilities, management efficiency, and data archiving. The TeamChat feature enhances collaboration and file sharing, comparable to Slack. IceWarp is recognized for boosting productivity and having versatile applications.

"The solution is easy to manage and includes features such as smart documents and the archiving of user data."
"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."
"It's scalable and stable."

Room for Improvement

IceWarp requires enhancements in areas such as video conferencing scalability, database complexity, and Exchange compatibility. The software needs improved API integration, security, and documentation. Users face challenges with email delivery tracking, desktop applications, and mobile support. Maintenance is cumbersome due to multiple master databases, and a single web-based admin console is preferred. Support requires better escalation options and quicker response times. Improved mailing list and security features are necessary to better compete with Google and Microsoft offerings.

"The solution needs improvements in security, particularly regarding document management."
"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."

Pricing

IceWarp offers competitive pricing and a variety of licensing plans tailored to different geographic zones, making it an attractive option for enterprises. The solution is priced notably lower than competitors like Google Workspace and Microsoft 365, without imposing user caps, which enhances cost-effectiveness. Licensing is generally based on the number of users, and additional features may incur extra charges. The base plans are affordable and aim to meet diverse enterprise needs, particularly in India and similar markets.

"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."
"I would rate the pricing and eight out of ten."
"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."

Popular Use Cases

IceWarp is primarily used for in-house and customer email services, supporting both private and public cloud deployments. Many utilize it for email, video conferencing, collaboration, and storage, especially where space efficiency is crucial. It integrates seamlessly with platforms like Outlook and supports thousands of user accounts. Companies often host IceWarp on AWS Cloud or on-premises, managing features like smart attachments and document solutions. Flexible plans cater to diverse user storage needs, particularly beneficial in regions with space concerns.

Service and Support

Customers generally find IceWarp's support timely and responsive, with quick responses, often within the day. Phone conversation availability is appreciated for complex issues. However, some note difficulties with documentation and a preference for more direct contact options. Many highlight improvement in recent years, attributing it to new hires. Others mention challenges with timely support and lack of detailed guidance. Additional charges for quicker response times can deter smaller accounts.

Deployment

Many found IceWarp's initial setup easy and straightforward. Some used trial periods for risk reduction, and setup took between one day to a week, depending on customer needs. While higher user volumes required customization, Linux familiarity eased the process. Others needed external support but managed maintenance in-house. Deployment sometimes required cloud services and handling hardware configurations. Users who adjusted settings themselves managed installations without significant challenges.

Scalability

Users experience no significant issues with scalability. Many have expanded their usage over time, and IceWarp supports thousands of users effortlessly. Its licensing model allows adjustments at any time, though some hardware investment may be needed for larger setups. Users have effectively managed IceWarp independently, with technical support available for complex needs. Feedback from organizations indicates ease of scaling, even for those with thousands using IceWarp consistently without difficulties.

Stability

Users find IceWarp's stability to be excellent, though bugs have occasionally caused disruptions. They mention past challenges with server issues and bugs, but these were manageable with IceWarp's support. Some mention minor hiccups and emphasize IceWarp's reliability for consistent performance. Despite occasional feature-related interruptions during user additions, users rate IceWarp's stability highly, often at eight out of ten. Overall, organizations appreciate IceWarp's dependable and reliable performance across their platforms.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IceWarp Buyer's Guide for additional reliable information.