HCL Notes vs IceWarp comparison

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HCL Notes

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Executive Summary

We performed a comparison between HCL Notes and IceWarp based on real PeerSpot user reviews.

Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed HCL Notes vs. IceWarp Report (Updated: March 2025).

HCL Notes vs. IceWarp

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Notes

Ranking in Email Applications

9th

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

IceWarp

Ranking in Email Applications

7th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Email Applications category, the mindshare of HCL Notes is 3.3%, down from 3.5% compared to the previous year. The mindshare of IceWarp is 5.4%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Chiheb Charmiti

IS Manager & Consultant HCL Domino at JACOB & ASSOCIATES

Accessible from any device, good support, and works very well for emails, document sharing, and workflows

What I like about this solution is that you can use it for mailing, as a client for email, and you can also use it for workflows. So, you can easily develop applications. Even people who haven't got great IT skills can develop some basic applications to use in the company, especially a workflow application. So, it is for mailing and for applications, which is a great thing about HCL Notes. It is very good for managing and sharing documents on the network or inside the company. It works very well for sharing documents. It is one of the best products in the world for workflow applications. It works very well for workflows or decisional processes where a task needs to be first approved by someone. After that, the task moves to the next or final stage where another person approves it with some notes or attached documents. People who are on the move outside the company but need to interact with the database of the company can do some tasks in the HCL Notes application offline. When they have connectivity, the information is updated or replicated in real-time. They can install the application on different devices. They can use it on mobile phones or iPad.

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AvinashLotke

Delivery Head at Team Computers

Useful for collaboration and storage but improvement is needed in API integration

The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product is very stable and scalable."

"It is one of the best products in the world for workflow applications. It works very well for workflows or decisional processes where a task needs to be first approved by someone. After that, the task moves to the next or final stage where another person approves it with some notes or attached documents."

"Its security is absolutely stratospheric. In an application, you can lock down to field-level security. For example, I could log in and see a field in an HR database with salaries. When you log in, you see exactly the same database, but the field with the salary just isn't there. So, you can literally have field-level security on it, and you can also have secure encryption. For example, I could give you that database allowing you to see the salary, but a calculation that shows how much they get per month in another field is encrypted. So, you won't be able to see that because you don't have the encryption key. You can implement high-level security very simply."

"It is easy to integrate the product with other services."

"The initial setup was easy for me."

"The solution is practical, good interface, and performs well."

"The security and performance of the solution are good even though our platform is variable, except for the mail services."

"The most valuable feature is the access that it provides to documents. This offers us an easy way to make changes."

More HCL Notes pros

"The solution's voice services work well for our company."

"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."

"The solution has a very good log-in to the UI when compared to other solutions."

"It has great communication capabilities for team chatting and web conferences."

"It's scalable and stable."

"The solution is easy to manage and includes features such as smart documents and the archiving of user data."

"IceWarp has multiple applications that are easy to use for many people."

"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."

More IceWarp pros

Cons

"I love this product. I have used it for many years, and I have been a developer for it. If anything, it can be faster in the client version. The client version is a little bit hard. It is not fast. This is the only problem I see. Otherwise, it is a very good product."

"The interface could be more user-friendly. Some additional trainings could be added as well."

"The only improvement that we're planning to do is that all our applications are still designed in the layout and format of Notes version 4, and our plan over the coming years is to modernize their look. One of the things they're developing or considering deploying is a program to automatically upgrade the look and feel of databases. If they deploy that, that will be revolutionary. In other words, we decide on a corporate look and feel for our database and press a button. We've probably got 50 different applications in Notes, and it would just go through the whole lot and upgrade all of them to look the same."

"The solution could improve by adding some more features."

"I would like to see integration with other solutions."

"Notes needs a major upgrade for the UI."

"Some people complain that they want something more modern and jazzy."

"The performance was terrible because we have a very large database with around three million records, including attachments and scanned comments. It was slow, and integrating new technologies or designs was also slow."

More HCL Notes cons

"Support should be improved. Most of the time, the queries are not resolved within the SLA."

"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."

"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."

"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."

"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."

"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."

"Our customers sometimes have problems receiving mail."

"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."

More IceWarp cons

Pricing and Cost Advice

"I don't remember how much we paid when we first bought the Domino license, but now, we pay only for the passport. For 30 client licenses, we pay about $1,500 per year, and we don't consider it very expensive for the quality of the product. In our case, we need 30 client licenses. So, we buy 30 client licenses independently of the server. It is very easy for us to choose and maintain this kind of license and get the passport advantage."

"The price is reasonable."

"It is far cheaper to license. It is a third of the cost of our Microsoft license for 10 times the amount of usage. Developing applications cost a fraction of anything else. There are two reasons for that. First of all, applications are very fast to build. All the security is already built into the platform, so you don't have to worry about security at all. The other thing is that because fewer people use it than, for example, Microsoft SharePoint, the salary commanded by programmers is slightly lower. So, it is not only faster; you also get cheaper programmers. So, you really win-win-win on it."

"We pay licensing fees on a yearly basis."

"We pay annually for the use of the solution."

"The solution is expensive. There are many components or features which make the price very high."

"It was reasonably priced, but the product itself was not worth the cost."

"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."

"It is definitely one of the lowest price solutions."

"There are various licensing plans available based on geographic zone."

"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."

"Our licensing is on a yearly basis. There were no additional costs."

"The license is based on the number of users."

"Costs far less than other solutions."

"Pricing and licensing is very competitive and in some cases, cheap."

More IceWarp pricing and cost advice

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Top Industries

By visitors reading reviews

Government

14%

Computer Software Company

13%

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

17%

Comms Service Provider

10%

Financial Services Firm

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HCL Notes?

The security and performance of the solution are good even though our platform is variable, except for the mail services.

What needs improvement with HCL Notes?

While HCL has made significant advances in the user interface and diverse platform compatibility, some improvements could be made in user-friendliness and graphical interface enhancements.

What is your primary use case for HCL Notes?

I am a technician and software developer with a unique product called NotesTracker, a software product for users of HCL Notes and Domino. I started my company, Asia Pacific Computer Services, to do...

What do you like most about IceWarp?

It's scalable and stable.

What is your experience regarding pricing and costs for IceWarp?

IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.

What needs improvement with IceWarp?

The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...

Microsoft Exchange vs HCL Notes

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Compared 14% of the time

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Compared 12% of the time

Microsoft Exchange Online vs HCL Notes

Compared 4% of the time

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Compared 31% of the time

Google Workspace vs IceWarp

Compared 16% of the time

Microsoft Exchange vs IceWarp

Compared 15% of the time

Zimbra Collaboration vs IceWarp

Compared 13% of the time

Cisco Secure Email vs IceWarp

Compared 3% of the time

More IceWarp Competitors

Product Reports

HCL Notes

Download HCL Notes product report

Download IceWarp product report

Also Known As

IBM Lotus Notes, Lotus Notes

No data available

Overview

HCL Notes is a secure on-premises email client that allows teams access to email, calendar, and contact management capabilities. The solution integrates other collaboration tools seamlessly along with HCL Domino business applications, into a single workspace. HCL Notes is most commonly used in corporate environments for email, but can also be used to create websites, custom applications and business workflows, discussion groups, and document libraries. In addition, the solution enhances user experiences, helps internal teams collaborate with internal and external stakeholders, and streamline communication management operations.

HCL Notes is available for Windows, Apple iOS, and Android.

HCL Notes Features

HCL Notes has many valuable key features. Some of the most useful ones include:

Instant Messaging with HCL Sametime.
Unified Inbox: This HCL Notes feature helps you consolidate multiple email accounts into one viewable platform.
Filters: The HCL Notes filters allow users to filter their emails by sender, date received, opened/unopened, and more.
Reminders: With the reminders feature, users are prompted with reminders to send or reply to emails.
Notifications: HCL Notes notifications feature pings users, notifying them when they receive new emails.
Task Management: HCL Notes has built-in task creation and assignment functionality.
Reporting & Statistics.

HCL Notes Benefits

Some of the benefits of using HCL Notes include:

Mobility and accessibility: HCL Notes provides users with access to their mail and calendar wherever and whenever they are doing work.

Easy integration: With HCL Notes, you can interact with files directly from your email messages — preview, download, follow, comment, or share them with your team.

Better access capabilities: HCL Notes makes it possible for you to access profiles, roles, skill sets, and areas of responsibility for all your contacts. It also allows you to view related blogs and collaboration histories of shared work.

Reviews from Real Users

Below are some reviews and helpful feedback written by HCL Notes users.

An Administration & Technical Director at a tech services company says, "Its security is absolutely stratospheric. In an application, you can lock down to field-level security. For example, I could log in and see a field in an HR database with salaries. When you log in, you see exactly the same database, but the field with the salary just isn't there. So, you can literally have field-level security on it, and you can also have secure encryption. For example, I could give you that database allowing you to see the salary, but a calculation that shows how much they get per month in another field is encrypted. So, you won't be able to see that because you don't have the encryption key. You can implement high-level security very simply."

PeerSpot user Bogdan C., Kierownik Biura Informatyki at an insurance company, mentions, “The most valuable feature is the access that it provides to documents. This offers us an easy way to make changes.”

Marcos S., Diretor at MASTERDOM, comments, “The solution is practical, good interface, and performs well. The usability of the old applications to the new version of the client is very good. The migration is very good for some legacy applications.”

HCLSoftware

IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.

Sample Customers

Connect2Cloud, Hansgrohe, Sauk County, Blue Water Shipping, FDBR, ibml, Multivac, Aarhus University Hospital, Hendricks Regional Health, Asian Paints, Integra Legal, Sunplus Technology, S¾SS, The Moroccan Ministry of Youth and Sports, Nicrometal, Doncasters Group, Practice Plan, Barr, RACV, Neotechnik, Deutsche Notes User Group

Marriott, Toyota, Sony, Wendy's, Canon

HCL Notes vs. IceWarp