Google Workspace vs IceWarp comparison

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Google Workspace

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Executive SummaryUpdated on Apr 6, 2025

Google Workspace and IceWarp compete in the productivity and collaboration tools category. Google Workspace has the upper hand with superior document collaboration and wider platform integration.

Features: Google Workspace offers a comprehensive suite including Gmail, Calendar, and Drive, which enhances collaboration. It integrates well with Android and Google Chrome, providing multi-factor authentication and scalability for small businesses. IceWarp offers cost-effective cross-platform communication solutions, excels in chat and email management, and provides integration with Outlook Sync, yet its document collaboration tools are not as robust as Google Workspace's.

Room for Improvement: Google Workspace faces challenges integrating into traditional email clients, slow performance, and interoperability issues with Microsoft Office; users have also raised concerns about pricing, security, storage limits, and offline capability. IceWarp needs to enhance security, improve technical support, integrate better with mobile platforms, and refine its user management and documentation systems.

Ease of Deployment and Customer Service: Google Workspace's public cloud setup is user-friendly, well-supported through forums and emails, but lacks direct personal support and is sometimes considered average. IceWarp can be deployed in hybrid and private clouds; however, its documentation is complicated and requires user familiarity, and its customer support speed and accessibility need improvement.

Pricing and ROI: Google Workspace offers various pricing plans but is seen as expensive, though it provides a good ROI through streamlined operations and productivity. IceWarp is recognized for competitive pricing, offering good value for storage and features but may lag behind in service quality compared to Google Workspace and Microsoft 365.

To learn more, read our detailed Google Workspace vs. IceWarp Report (Updated: June 2025).

Google Workspace vs. IceWarp

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Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

102

Ranking in other categories

Wireless Email (2nd), Cloud Storage (5th), Content Collaboration Platforms (4th)

IceWarp

Ranking in Email Applications

7th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Email Applications category, the mindshare of Google Workspace is 21.5%, down from 24.4% compared to the previous year. The mindshare of IceWarp is 5.1%, down from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

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AvinashLotke

Delivery Head at Team Computers

Useful for collaboration and storage but improvement is needed in API integration

The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of the solution is email."

"A complete integrated environment for our business. I get Google docs, Gmail, online space, and calendar where I can easily perform all documentation, storage, and communications online."

"The most valuable feature is that it is simple to use."

"Valuable features of the solution are that it's simple and effective."

"The initial setup is simple."

"The real-time editing feature is valuable."

"It's certainly easier to meet. We have offices around the world and the ability to have a company meeting on Google Meet platform makes it a whole lot easier to actually have everybody virtually in one room at the same time."

"Google Mail lets you link a task to a specific email and add a reminder. That's helpful for reviewing your schedule. It's based on Slack, so you don't have these folders like in Microsoft mail. Using Slack instead of folders is a bit more intuitive. It's easier to find again a specific email than using Microsoft Suite. If you misplace things, it's much easier to find them because of Google's search capability."

More Google Workspace pros

"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."

"The solution's voice services work well for our company."

"IceWarp has multiple applications that are easy to use for many people."

"It's scalable and stable."

"Its price is the most valuable. It is definitely one of the lowest price solutions."

"The groupware module is the most valuable feature."

"It has great communication capabilities for team chatting and web conferences."

"An effective, functional, very good tool for controlling resources."

More IceWarp pros

Cons

"The initial setup is not intuitive at all."

"I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross file links which can be found in Excel."

"Less customizations than there used to be."

"And I think Google Translate could add more features. For example, it could be integrated when typing in a document or a web browser like Grammarly."

"The performance speed could be improved when the internet connection is slow."

"Google Mail's spam filter needs improvement. If I'm sending mail to another email user, sometimes it goes to the spam folder, and they won't know unless they check because they aren't seeing it in the primary inbox. They may miss important emails. At the same time, I'm receiving spam that shouldn't go to my inbox."

"I don't recommend Google Workspace to others. It's expensive. Also, Google doesn't have enough oversight on their partners, so you will face some difficulties dealing with them instead of directly with Google."

"For Google Docs, if you upload a Word document up to Google Docs, it could mess up your formatting quite a bit."

More Google Workspace cons

"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."

"Our customers sometimes have problems receiving mail."

"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."

"The solution needs improvements in security, particularly regarding document management."

"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."

"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."

"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."

"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."

More IceWarp cons

Pricing and Cost Advice

"The solution is expensive."

"It's cheaper to run a couple of users in a Google platform than what it would be with Microsoft Exchange."

"The price of Google Workspace is reasonable. I pay less than 100 a month."

"There are different versions of the solution available, such as premium."

"The price of G Suite Enterprise is reasonable compared to HotSpot. I'm not going to say G Suite Enterprise is affordable. It's valuable, you find value in paying your gas bill or your electricity bill, because of what it allows you to do."

"We have purchased an annual subscription."

"Approximately $6 per user, per month."

"The pricing is comparable, it's pretty decent."

More Google Workspace pricing and cost advice

"It is definitely one of the lowest price solutions."

"Pricing and licensing is very competitive and in some cases, cheap."

"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."

"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."

"The license is based on the number of users."

"Costs far less than other solutions."

"The solution is inexpensive which is its main benefit."

"The solution is priced well."

More IceWarp pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Educational Organization

Financial Services Firm

Comms Service Provider

Computer Software Company

18%

Comms Service Provider

11%

Manufacturing Company

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

What is your experience regarding pricing and costs for Google Workspace?

The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor expensive. The current cost is approximately seven to ten euros per user per mont...

What needs improvement with Google Workspace?

I do not have any major suggestions for improvement. However, while the security functionalities are similar to those in competitors like Active Directory, they could be optimized for stronger secu...

What do you like most about IceWarp?

It's scalable and stable.

What is your experience regarding pricing and costs for IceWarp?

IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.

What needs improvement with IceWarp?

The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...

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Zimbra Collaboration vs Google Workspace

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Compared 32% of the time

Zimbra Collaboration vs IceWarp

Compared 16% of the time

Microsoft Exchange vs IceWarp

Compared 14% of the time

Microsoft Exchange Online vs IceWarp

Compared 9% of the time

KerioConnect vs IceWarp

Compared 7% of the time

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Product Reports

Google Workspace

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Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Marriott, Toyota, Sony, Wendy's, Canon

Google Workspace vs. IceWarp