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Google Workspace pros and cons

Vendor: Google

4.1 out of 5

106 reviews
95% willing to recommend

Pros & Cons summary

Google Workspace facilitates collaboration with real-time editing, supported by Gmail, Google Meet, and Google Drive for productivity. It offers strong security but faces challenges with app compatibility, such as Google Docs and Microsoft Word conversions, and Google Sheets' limited functionality compared to Excel. Google Meet lacks some features of competitors, and the pricing and licensing structure can be challenging for businesses to navigate.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Google Workspace enables seamless collaboration with its real-time editing feature, allowing multiple users to work on documents simultaneously.

Integrated tools like Gmail, Google Meet, and Google Drive enhance productivity and communication across teams globally.

Provides strong security and privacy policies to ensure organizational data remains secure.

Google Workspace is cost-effective, reducing IT expenses and freeing up resources for other business areas like sales and marketing.

Ease of use and stability make Google Workspace a reliable choice for businesses seeking efficient communication and collaboration solutions.

CONS

Some users have experienced issues with converting Google Docs to Microsoft Word and vice versa, as formatting may not be preserved.

Google Meet lacks certain features compared to Zoom and Microsoft Teams, such as recording capabilities and improved file sharing.

Google Workspace integration with Microsoft Office, especially Outlook, could be improved, as some issues have been reported with authentication and compatibility.

Google Sheets is less functional compared to Excel, lacking features like macros and cross-file links, which can affect productivity.

There are concerns regarding the pricing and complicated licensing structure of Google Workspace, making it difficult for some businesses to justify the cost.

Google Workspace Pros review quotes

VP of Development at a marketing services firm with 51-200 employees

Jun 26, 2012

We switched our company from an Intermedia Exchange server to Gmail for Business and I am extremely happy with the results.

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Marketing at a marketing services firm with 51-200 employees

Jul 17, 2012

Overall, gmail is the best form of email out there.

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Partner at a tech company with 51-200 employees

Jul 24, 2012

IMAP works very well from all environments.

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Google Workspace

Free Report: Google Workspace Reviews and More

Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

884,873 professionals have used our research since 2012.

Director of IT at a tech services company with 51-200 employees

Feb 4, 2013

Drive facilitates great document collaboration and has revision and version tracking built in.

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CEO with 51-200 employees

Apr 28, 2013

Great for collaboration.

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LF

Software Tester at a tech consulting company with 11-50 employees

May 4, 2018

Since my goal was to extend my analysis, I found the additional Drive and Gmail storage to be very valuable.

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Consultant at a tech services company

Jan 27, 2018

There are several online forums and a lot of support materials online.

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content writing manager at Self-employed

May 31, 2018

A complete integrated environment for our business. I get Google docs, Gmail, online space, and calendar where I can easily perform all documentation, storage, and communications online.

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IT Manager at KEF Holdings Limited

Dec 12, 2018

The most valuable features are the speed at which G Suite Enterprise works.

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reviewer1065939

Works

Apr 15, 2019

The security and privacy policies of G Suite make it efficient, and the organizational data is secure.

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Google Workspace Cons review quotes

VP of Development at a marketing services firm with 51-200 employees

Jun 26, 2012

I sometimes am logged out randomly from my account and it's a pain to have to log in again.

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Marketing at a marketing services firm with 51-200 employees

Jul 17, 2012

Because it's all run by a single source, all of your services will be affected by Google server outages.

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Partner at a tech company with 51-200 employees

Jul 24, 2012

Gmail interface should be advertisement free.

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Google Workspace

Free Report: Google Workspace Reviews and More

Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

884,873 professionals have used our research since 2012.

Director of IT at a tech services company with 51-200 employees

Feb 4, 2013

Integration with traditional e-mail clients (Outlook) is not there.

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CEO with 51-200 employees

Apr 28, 2013

Fairly frequent performance problems.

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LF

Software Tester at a tech consulting company with 11-50 employees

May 4, 2018

The Outlook integration or plug-in for current Outlook clients is a huge area for improvement.

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Consultant at a tech services company

Jan 27, 2018

Some concerns over security, but there are moves to address this and provide admin tools to secure content and adhere to data protection regulations.

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content writing manager at Self-employed

May 31, 2018

The performance speed could be improved when the internet connection is slow.

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IT Manager at KEF Holdings Limited

Dec 12, 2018

I have had issues with my Google Address Book. I have an address book and it is available to everyone, but I cannot add additional users. In Microsoft Outlook, I could easily share certain contacts with other members of my team, but I cannot do so on G Suite.

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reviewer1065939

Works

Apr 15, 2019

It takes a long time to import the data from G Suite into another platform.

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Show 10 more reviews (out of 90)

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