

Google Workspace and Open-Xchange compete in the cloud-based productivity suite market. Google Workspace seems to have the upper hand due to its comprehensive features and higher user satisfaction with its pricing.
Features: Google Workspace includes collaboration tools such as real-time editing in Google Docs, Sheets, and Slides, and smooth integration with other Google services like Calendar and Meet. Open-Xchange focuses on email solutions, including email hosting, encryption, and integration across different platforms.
Ease of Deployment and Customer Service: Google Workspace provides a straightforward deployment process with excellent online resources and support, ensuring quick setup. Open-Xchange offers a flexible deployment model suited for tailored solutions, requiring more initial setup effort. Google Workspace's customer service is regarded as responsive, while Open-Xchange's support, though adequate, is less streamlined.
Pricing and ROI: Google Workspace offers competitive pricing with a scalable subscription model, delivering excellent ROI. Open-Xchange presents a cost-effective solution focusing on reducing infrastructure costs. Google Workspace provides a higher overall ROI, while Open-Xchange is a budget-friendly option for tailored email solutions.
| Product | Market Share (%) |
|---|---|
| Google Workspace | 16.0% |
| Open-Xchange | 7.2% |
| Other | 76.8% |
| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 14 |
| Large Enterprise | 27 |
Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.
As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.
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