Try our new research platform with insights from 80,000+ expert users

IceWarp vs Microsoft Exchange Online comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IceWarp
Ranking in Email Applications
7th
Average Rating
8.4
Number of Reviews
17
Ranking in other categories
No ranking in other categories
Microsoft Exchange Online
Ranking in Email Applications
2nd
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
89
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Email Applications category, the mindshare of IceWarp is 5.4%, down from 6.1% compared to the previous year. The mindshare of Microsoft Exchange Online is 14.1%, down from 15.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

AvinashLotke - PeerSpot reviewer
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.
Babatunde-Olugbode - PeerSpot reviewer
Offers good user interface and seamlessly integrates with other Microsoft services
I like its user interface. I don't struggle or face any challenges while using it. The design interface is simple. I haven't had any trouble managing it for a long time. Even if I encounter a challenge or two, I can always reach out to Microsoft for help. So, overall, it's been a very positive experience. Having everything under one account was valuable. I just had to go through cybersecurity for licensing and download everything. With one account, you can download Office and use Online features directly from your Exchange. There are security solutions in place, and we take customer data very seriously. For example, if I accidentally create a forwarding rule or send an email with an image attached, I get a notification immediately. Compliance-wise, it's quite good online. We can do many things. Even if I can't click on something or upload a specific file type, it'll still be stored for compliance or investigation purposes. So, subscribing to these features. The benefits are widespread and effective communication. We use Microsoft Teams for meetings within and outside our organization. Additionally, Teams can be used for chat, allowing us to track communication and see user activity. Those are the key points that have proven to be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IceWarp has multiple applications that are easy to use for many people."
"An effective, functional, very good tool for controlling resources."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"The solution is easy to manage and includes features such as smart documents and the archiving of user data."
"The solution has a very good log-in to the UI when compared to other solutions."
"The groupware module is the most valuable feature."
"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."
"The solution's voice services work well for our company."
"The most valuable feature of the solution is its integration with Microsoft Outlook and Microsoft Teams for shared calendars."
"The data prevention and protection feature is good."
"The product enables us to have remote meetings."
"Exchange Online's performance and stability are very good."
"It has helped us because we don't have to worry about servers crashing."
"It is for emails, and it seems to work okay."
"Microsoft Exchange Online is very simple and easy to use."
"Its most valuable feature is the unlimited storage. It also has very little downtime."
 

Cons

"The solution needs improvements in security, particularly regarding document management."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"Using this solution is initially quite complicated."
"There is room for improvement in terms of optimization."
"The problem with Exchange is that the attributes aren't flexible enough. I'd like to see more interaction with Office 365 and tighter integration between on-prem Exchange and Exchange Online. There's still a disconnect between mailboxes and the cloud."
"The price could be cheaper."
"What I don't like about Microsoft Exchange Online is too much integration because now it has many services connected to it. In the beginning, it was just email, and now it's also Teams and Visio, and many other services which I don't like. Microsoft Exchange Online should focus on one service. The product now lost focus, and this is its area for improvement. I would also like more freedom in choosing to use just one service, for example, just Microsoft Exchange Online, which means I don't need Teams or any other Microsoft product or service there. Right now, all services are either in the Microsoft Office suite, or there are more products or services integrated with Microsoft Exchange Online, and I'd like to just focus on one."
"The solution must provide better security features."
"It should integrate better with social media formats."
"We'd like to have the ability to recall emails on the web. I'm not sure if that is available yet."
 

Pricing and Cost Advice

"The solution is inexpensive which is its main benefit."
"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."
"Pricing and licensing is very competitive and in some cases, cheap."
"Our licensing is on a yearly basis. There were no additional costs."
"The solution is priced well."
"It is definitely one of the lowest price solutions."
"Costs far less than other solutions."
"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."
"I am using Office 365 and Microsoft Exchange Online comes as the package. It cost approximately $13 per month."
"The price of the license depends on a lot of factors, such as the number of licenses and company specifics."
"We pay per user per year for the cluster with over a thousand users."
"This is an expensive solution."
"We pay a yearly licensing fee for the solution."
"The licensing cost increased at least 15 to 20 percent recently and it would be helpful for them to be reduced."
"Microsoft Exchange Online is too expensive."
"We have yearly licensing costs."
report
Use our free recommendation engine to learn which Email Applications solutions are best for your needs.
845,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Comms Service Provider
10%
Financial Services Firm
8%
Retailer
7%
Computer Software Company
12%
Financial Services Firm
8%
Government
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...
What do you like most about Microsoft Exchange Online?
The benefits are widespread and effective communication. We use Microsoft Teams for meetings within and outside our organization. Additionally, Teams can be used for chat, allowing us to track comm...
What is your experience regarding pricing and costs for Microsoft Exchange Online?
The pricing for Microsoft Exchange Online is quite reasonable, in my opinion. Many licensing options are available so that we can choose based on the customer's needs. For example, if a customer on...
What needs improvement with Microsoft Exchange Online?
There are always improvements needed. My personal issue with using OfficeSuite and the Exchange Server is that one has to cobble together a whole bunch of different applications. Therefore, a lot o...
 

Also Known As

No data available
Exchange Online, Exchange Online Plan 1, Exchange Online Plan 2, MS Exchange Online
 

Overview

 

Sample Customers

Marriott, Toyota, Sony, Wendy's, Canon
Bank Alfalah Ltd., Paderborn-Lippstadt Airport, Blue Star Infotech, Scitec Nutrition, Resolution Films, British Airways, Empire Cinemas, InnoGames
Find out what your peers are saying about IceWarp vs. Microsoft Exchange Online and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.