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Barracuda Email Security Gateway vs IceWarp comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Barracuda Email Security Ga...
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
55
Ranking in other categories
DMARC Authentication Software (2nd), Secure Email Gateway (SEG) (4th)
IceWarp
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Email Applications (8th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Barracuda Email Security Gateway is designed for Secure Email Gateway (SEG) and holds a mindshare of 9.6%, up 6.4% compared to last year.
IceWarp, on the other hand, focuses on Email Applications, holds 4.7% mindshare, down 5.3% since last year.
Secure Email Gateway (SEG) Mindshare Distribution
ProductMindshare (%)
Barracuda Email Security Gateway9.6%
Proofpoint Email Protection17.7%
Mimecast Advanced Email Security14.1%
Other58.6%
Secure Email Gateway (SEG)
Email Applications Mindshare Distribution
ProductMindshare (%)
IceWarp4.7%
Google Workspace17.3%
Amazon WorkMail10.8%
Other67.2%
Email Applications
 

Featured Reviews

MM
Graduate Student at ain shams
Secures email by identifying threats and managing email policies effectively
The intuitive management interface feature makes email security policies very easy to implement as it's all about features that need to be enabled or disabled. Our investigation in any incident or mail is very useful as it provides all details about incoming mails, enabling thorough review and detection. The real-time threat intelligence feature is particularly useful as it detects all kinds of threats identified by incoming mails. The Impersonation license utilizes AI tools. Sometimes some phishing mails are reported as phishing, but they are not actually phishing mails. They are detected due to certain words and languages that appear suspicious but were generated by AI tools. Everyone or an advisor may use it for their own purpose or learning, even though it indicates that the mail detected is phishing when it's not.
AvinashLotke - PeerSpot reviewer
Delivery Head at Team Computers
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The interface of the Barracuda Email Security Gateway is pretty user-friendly, and you can easily navigate through it."
"The solution is scalable."
"The client has the option to blacklist or whitelist any email address or domain based on the sender and recipient filters. If they want, they can restrict any IP addresses so email won't be received from those IP addresses."
"The protection from Barracuda Email Security Gateway is essentially a sandboxing solution."
"It can effectively combat phishing attacks, block spam, provide confirmation, and ensure operational manageability with a strong focus on product stability."
"It is an excellent, intelligent solution that provides maximum security from email attacks."
"By choosing Barracuda as our solution for filtering, year by year we have seen a big improvement in our environment with a significant reduction in the number of threats."
"Barracuda is quite stable."
"The solution is inexpensive which is its main benefit."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"IceWarp offers very extended cross-platform communication solutions."
"It's scalable and stable."
"With all of the features that are available for the users included with the license, it is reasonably priced."
"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."
"It has great communication capabilities for team chatting and web conferences."
 

Cons

"Barracuda Email Security Gateway should add auto-remediation to improve the solution. Additionally, there are times when we have false positives and our general emails get locked, we have mentioned this to Barracuda."
"The pricing needs improvement."
"Barracuda Email Security Gateway can improve reporting and anti-spam. The anti-spam engine is not working well. We are seeing a lot of problems where spam is going through the gateway. Additionally, access privilege should be given to the IT support, because they don't have a lot of privileges. We are forced to give our IT support administrative access in order to clear and deliver emails and this should not be happening."
"The dashboard's UI could be improved to make changes to the blocklist."
"Some customers experience issues with integration."
"We would like to have a local support center in India so that they are operating in the same time zone and speak the same language."
"This product can always be made more secure."
"Sometimes the spam filtering is a little too aggressive. You can not get granular enough to back off what is considered spam and what is not."
"The database query for creating new database and querying about activities are too simplistic."
"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"Our customers sometimes have problems receiving mail."
"There are some feature improvements possible the way we use it as a hosting provider, but for most we currently have workarounds."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"We attempted to obtain support for deleted documents through the representatives in Mumbai, but they did not have an answer for us."
 

Pricing and Cost Advice

"For overall value and cost, Barracuda came in as most appropriate, price as well as services provided. In terms of price, it's average . It's not the most expensive, it's not the least expensive but it works well."
"The price of the solution should be reduced. The price in the USA is less than where we are. Our local distributor of the solution is manipulating the market."
"The pricing for the product is fine."
"The regular pricing was initially very reasonable, but three years ago, Barracuda revised their price list and SKUs, resulting in a significant doubling of the standard prices."
"The licensing fees are part of a bundled support package that we pay for."
"Compared to other products, this solution is quite affordable."
"The licensing cost is competitive, it's not too high and not too low."
"The price of Barracuda Email Security Gateway is approximately $17 per user annually."
"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."
"Our licensing is on a yearly basis. There were no additional costs."
"There are various licensing plans available based on geographic zone."
"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."
"The solution is priced well."
"It is definitely one of the lowest price solutions."
"The solution is inexpensive which is its main benefit."
"I would rate the pricing and eight out of ten."
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Use our free recommendation engine to learn which Secure Email Gateway (SEG) solutions are best for your needs.
916,956 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
9%
Manufacturing Company
9%
Construction Company
8%
Comms Service Provider
14%
Manufacturing Company
14%
Outsourcing Company
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business34
Midsize Enterprise13
Large Enterprise13
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for Barracuda Sentinel?
Compared to the features and stability, Barracuda Email Security Gateway is affordable in terms of pricing, setup cost, and licensing.
What needs improvement with Barracuda Sentinel?
On technical aspects, I think Barracuda needs to provide a fast response to any vulnerability on the system and enhance Barracuda support. Customer support for Barracuda Email Security Gateway need...
What is your primary use case for Barracuda Sentinel?
My main use case for Barracuda Email Security Gateway is to protect our email and our email users, protecting our business from most of the sophisticated attacks like phishing attacks and spam. We ...
What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...
What is your primary use case for IceWarp?
We managed approximately one thousand user accounts with IceWarp for company communications. We utilized features such as smart attachments and document solutions. Our setup was primarily on-premis...
 

Also Known As

Barracuda Spam and Virus Firewall, Barracuda Sentinel
No data available
 

Overview

 

Sample Customers

Evolution Recruitment Solutions, Evans Delivery Company, Osoyoos Credit Union, Synovis Life Technologies, Camden County Technical Schools, DEK, Evans Delivery Company, Colgate Rochester Crozer, Hemmera, South Carolina Heart Center, Ferma Corporation, Major League Baseball (MLB), Healy Brothers Automotive Group
Marriott, Toyota, Sony, Wendy's, Canon
Find out what your peers are saying about Proofpoint, Microsoft, Mimecast and others in Secure Email Gateway (SEG). Updated: September 2026.
916,956 professionals have used our research since 2012.