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IceWarp pros and cons

Vendor: IceWarp
4.2 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

IceWarp offers valuable groupware and effective resource control tools.
Its pricing is competitive and one of the lowest among similar services.
IceWarp provides robust communication capabilities for team chats and web conferences.
Unified features allow convenient document sharing and collaboration.
IceWarp is scalable, stable, and includes smart documents with data archiving.

CONS

IceWarp documentation is extensive and requires users to familiarize themselves with it to fully exploit its features.
Video conferencing in IceWarp should be scalable, professional, and efficient, yet improvements are needed in these areas.
IceWarp only provides online technical support and lacks options for issue escalation, impacting timely resolution within SLA.
There are challenges with IceWarp's email archiving capabilities, as integration can lead to crashes.
IceWarp needs better API integration, especially for dashboards and synchronization with services like Google and Microsoft's Active Directory.
 

IceWarp Pros review quotes

it_user598887 - PeerSpot reviewer
IT Manager at a program development consultancy
Jul 3, 2017
The groupware module is the most valuable feature.
it_user732747 - PeerSpot reviewer
Analista de TI na Viminas Vidros Especiais LTDA at a construction company with 201-500 employees
Sep 7, 2017
An effective, functional, very good tool for controlling resources.
reviewer1453407 - PeerSpot reviewer
Technical Developer at a media company with 51-200 employees
Jan 13, 2021
Its price is the most valuable. It is definitely one of the lowest price solutions.
Learn what your peers think about IceWarp. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
reviewer1491819 - PeerSpot reviewer
Technical Support Executive at a tech company with 51-200 employees
Jan 27, 2021
It has great communication capabilities for team chatting and web conferences.
reviewer1491819 - PeerSpot reviewer
Technical Support Executive at a tech company with 51-200 employees
Feb 2, 2021
IceWarp has multiple applications that are easy to use for many people.
reviewer1924197 - PeerSpot reviewer
Project Lead at a tech services company with 1,001-5,000 employees
Jul 24, 2022
The solution has a very good log-in to the UI when compared to other solutions.
Yuvraj Chauhan - PeerSpot reviewer
Senior Executive IT at Patel Infrastructure Pvt. Ltd.
Sep 30, 2022
The solution's voice services work well for our company.
reviewer2057859 - PeerSpot reviewer
Director at a comms service provider with 1-10 employees
Jan 13, 2023
The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage.
NR
Head of Engineering at Kogta
Apr 7, 2023
The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution.
Vijay Londhe - PeerSpot reviewer
Assistant Programmer at Mahadis
Jan 26, 2024
It's scalable and stable.
 

IceWarp Cons review quotes

it_user598887 - PeerSpot reviewer
IT Manager at a program development consultancy
Jul 3, 2017
Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product.
it_user732747 - PeerSpot reviewer
Analista de TI na Viminas Vidros Especiais LTDA at a construction company with 201-500 employees
Sep 7, 2017
Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way.
reviewer1453407 - PeerSpot reviewer
Technical Developer at a media company with 51-200 employees
Jan 13, 2021
The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating.
Learn what your peers think about IceWarp. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
reviewer1491819 - PeerSpot reviewer
Technical Support Executive at a tech company with 51-200 employees
Jan 27, 2021
Our customers sometimes have problems receiving mail.
reviewer1491819 - PeerSpot reviewer
Technical Support Executive at a tech company with 51-200 employees
Feb 2, 2021
I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications.
reviewer1924197 - PeerSpot reviewer
Project Lead at a tech services company with 1,001-5,000 employees
Jul 24, 2022
With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome.
Yuvraj Chauhan - PeerSpot reviewer
Senior Executive IT at Patel Infrastructure Pvt. Ltd.
Sep 30, 2022
It is difficult to disable user rights on the console so some users accidentally delete their documents or user details.
reviewer2057859 - PeerSpot reviewer
Director at a comms service provider with 1-10 employees
Jan 13, 2023
The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version.
NR
Head of Engineering at Kogta
Apr 7, 2023
The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes.
Vijay Londhe - PeerSpot reviewer
Assistant Programmer at Mahadis
Jan 26, 2024
Support should be improved. Most of the time, the queries are not resolved within the SLA.