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Slack Business - Enterprise vs Symphony comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Slack Business - Enterprise
Ranking in Enterprise Social Software
1st
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
No ranking in other categories
Symphony
Ranking in Enterprise Social Software
9th
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Enterprise Social Software category, the mindshare of Slack Business - Enterprise is 9.8%, down from 12.6% compared to the previous year. The mindshare of Symphony is 3.8%, down from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Slack Business - Enterprise9.8%
Symphony3.8%
Other86.4%
Enterprise Social Software
 

Featured Reviews

Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.
Nenad Pejcic - PeerSpot reviewer
Senior Professional Services Engineer at Aspire Technology
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I am impressed with the product's calls and screen share features which are very useful."
"Slack provides very fast communication."
"The solution makes it easy to create groups, share documents, and communicate."
"The integration with Google Calendar is easy to use and allows us to receive notifications before meetings."
"Technical support is excellent."
"Slack has been very useful in our organization for doing communications and passing on pieces of information."
"The ability to create ad hoc channels for certain projects has made us more effective."
"More often than not, members of our team are on the go rather than in the office."
"I found the RAM Commander module in Symphony to be the most valuable."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
"The solution is user-friendly, and it is very good security-wise."
"The entire product is good."
"The overall functions are good."
"The entire product is good, and the number of available features justifies its cost."
 

Cons

"The only area of concern that I have is with the inability to preview received documents without having to download them first."
"Some features and plugins can be pretty obscure or difficult to deploy."
"The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel."
"The notifications on the phone are delayed."
"I would like the in-meeting content sharing facility to be improved."
"Slack's screen sharing might also add the remote control feature, which is not there."
"For me, the only thing I can say is that every time somebody sent me an attachment, the attachment was listed somewhere, and then I had to open the conversation and go to the individual to open it. So there is no handy repository or an easy way to quickly look at attachments. For me, that was a bit difficult."
"I have found it cumbersome to create and set up groups, or channels."
"The solution needs to improve CI."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"The solution is very expensive, and its pricing could be improved."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
 

Pricing and Cost Advice

"The solution is cheap in my country."
"The solution is expensive."
"Slack is definitely worth the money."
"It's on the more expensive side."
"The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."
"It is an expensive tool. We pay 15 to 20 USD monthly per user."
"When it comes to pricing, it is on the expensive side."
"The tool's pricing could be cheaper."
"It's a costly product, but the number of available features justifies it."
"Symphony is expensive."
"It is fairly an expensive product, but works for us."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Performing Arts
13%
Marketing Services Firm
7%
Construction Company
6%
Financial Services Firm
52%
Comms Service Provider
5%
Media Company
5%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business58
Midsize Enterprise13
Large Enterprise25
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
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Overview

 

Sample Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Slack Business - Enterprise vs. Symphony and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.