Slack Business - Enterprise vs Symphony comparison

Slack and Symphony are both solutions in the Enterprise Social Software category. Slack is ranked #2 with an average rating of 8.4, while Symphony is ranked #6 with an average rating of 7.0. Slack holds a 11.5% mindshare in ESS, compared to Symphony’s 4.9% mindshare. Additionally, 93% of Slack users are willing to recommend the solution, compared to 83% of Symphony users who would recommend it.

Slack Business - Enterprise

Read 82 Slack Business - Enterprise reviews

2,051 Views
1,702 Comparison Views

93% willing to recommend

Symphony

Read 5 Symphony reviews

784 Views
572 Comparison Views

83% willing to recommend

Slack Business - Enterprise

Symphony

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Executive SummaryUpdated on Nov 9, 2025

Slack Business - Enterprise and Symphony compete in the collaboration space. Slack seems to have the upper hand for users who prioritize integration flexibility and a swift setup, while Symphony is preferred for robust security and compliance features.

Features: Slack offers group chats and one-on-one chats in a unified platform, which enhances convenience. It is user-friendly across its mobile, desktop, and web versions and boasts numerous integrations and customizable options. Symphony stands out for its security measures, providing encryption and industry-specific compliance solutions. Its RAM Commander module gives an efficient overview of network tasks, aiding in planning and optimization.

Room for Improvement: Slack could enhance its search functionality to be more intuitive and integrate AI for better task automation. Additionally, providing more comprehensive security features could increase its appeal to industries requiring stringent compliance. Symphony could improve user-friendliness and integration capabilities, ensuring it supports diverse third-party applications. More intuitive notifications and enhanced customization options would make it more competitive.

Ease of Deployment and Customer Service: Slack offers a quick deployment process with a supportive onboarding experience, making it ideal for companies looking for seamless communication tools. Symphony requires more in-depth configuration due to its secure setup needs, though it delivers thorough customer support throughout the deployment.

Pricing and ROI: Slack Business - Enterprise provides cost-effective pricing models with flexible plans tailored to organizational needs, aiming for long-term savings. Symphony demands a higher upfront investment, yet justifies the cost with advanced security and compliance features, ensuring ROI for compliance-dependent companies.

To learn more, read our detailed Slack Business - Enterprise vs. Symphony Report (Updated: December 2025).

Buyer's Guide

Slack Business - Enterprise vs. Symphony

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Slack Business - Enterprise

Ranking in Enterprise Social Software

2nd

Average Rating

8.4

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Symphony

Ranking in Enterprise Social Software

6th

Average Rating

7.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Enterprise Social Software category, the mindshare of Slack Business - Enterprise is 11.5%, down from 11.9% compared to the previous year. The mindshare of Symphony is 4.9%, down from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Market Share Distribution
Product	Market Share (%)
Slack Business - Enterprise	11.5%
Symphony	4.9%
Other	83.6%

Enterprise Social Software

Featured Reviews

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

Threaded collaboration has transformed how our team tracks tickets and monitors automation updates

One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.

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Nenad Pejcic

Senior Professional Services Engineer at Aspire Technology

Makes tasks like network planning and performance monitoring much easier

I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Slack Business - Enterprise is beneficial for us primarily because the API was very beneficial, and that is the main one; the second benefit would probably be the upgrades they do, including integrating some AI and allowing customization of chats in categories."

"Slack Business - Enterprise has had a positive impact on our organization with better communication, provides faster response times, fewer emails, and has helped create a more agile company."

"The product makes communication seamless."

"The most valuable feature for me was the different channels."

"Overall, it is a good idea as it works better than most solutions out there."

"The solution's most valuable feature is the search functionality, which I can use to search for full text."

"The huddle feature is valuable to me."

"One thing I like about Slack is the ability to change the color of Slack. It depends on my mood. When I'm having a bright day, I just change the background color of my Slack, which is nice."

More Slack Business - Enterprise pros

"The entire product is good."

"I found the RAM Commander module in Symphony to be the most valuable."

"The overall functions are good."

"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."

"The solution is user-friendly, and it is very good security-wise."

Cons

"Slack tends to crash once a month."

"The mobile app needs improvement. It consistently misses notifications."

"I haven't experienced any noticeable return on investment since starting with Slack."

"The excessive notifications and distracting nature keeps it from being a perfect solution for me."

"Slack does not have videoconferencing capabilities, which would have been nice."

"The reason is we are moving towards a new CRM, so we have a suitable solution to integrate with the new CRM."

"We could see improvement in Slack by having an integrated meeting tool. Currently, we rely on third-party integration tools like Zoom to schedule meetings. It would be much more convenient to schedule meetings directly within Slack without additional integrations. It needs to have calendar and CRM integrations as well."

"When showing screens during calls, the screen sharing functionality is not as smooth as Google's offering. It appears to be designed for short calls, which limits its effectiveness for longer sessions."

More Slack Business - Enterprise cons

"The solution is very expensive, and its pricing could be improved."

"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."

"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."

"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."

"The solution needs to improve CI."

Pricing and Cost Advice

"The tool's pricing could be cheaper."

"The solution is cheap in my country."

"When it comes to pricing, it is on the expensive side."

"It's on the more expensive side."

"It is less expensive than one of its competitors."

"The solution is expensive."

"Slack is definitely worth the money."

"We use the free version that does not have a license."

More Slack Business - Enterprise pricing and cost advice

"It's a costly product, but the number of available features justifies it."

"Symphony is expensive."

"It is fairly an expensive product, but works for us."

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Top Industries

By visitors reading reviews

Performing Arts

20%

Financial Services Firm

13%

Computer Software Company

11%

University

Financial Services Firm

56%

Media Company

University

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	13
Large Enterprise	23

No data available

Questions from the Community

What do you like most about Slack?

Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training...

See all answers

What is your experience regarding pricing and costs for Slack?

I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.

See all answers

What needs improvement with Slack?

Slack Business - Enterprise keeps on adding a lot of features, but I would not comment from the feature point of view. Rather, I would comment on the ease of integration point of view. There is som...

See all answers

What is your primary use case for Symphony?

It is a cloud-based point of sale (POS) system for making bills, creating menus, creating user IDs, training how to use the system, punching in the order, and making invoice bills.

See all answers

Comparisons

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Compared 11% of the time

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Compared 11% of the time

ChatWork vs Slack Business - Enterprise

Compared 9% of the time

Chatter vs Slack Business - Enterprise

Compared 8% of the time

Jive vs Slack Business - Enterprise

Compared 8% of the time

More Slack Business - Enterprise Competitors

Office 365 vs Symphony

Compared 40% of the time

Microsoft Teams vs Symphony

Compared 25% of the time

Mattermost vs Symphony

Compared 5% of the time

SharePoint vs Symphony

Compared 4% of the time

SAP StreamWork vs Symphony

Compared 4% of the time

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Product Reports

Buyer's Guide

Slack Business - Enterprise

January 2026

Download Slack Business - Enterprise product report

Buyer's Guide

Enterprise Social Software

January 2026

Download Symphony product report

Overview

Slack Business - Enterprise facilitates team communication and collaboration with integration capabilities and a user-friendly interface, supporting mobile and web platforms. It enhances productivity through efficient organization, instant communication, and extensive customization options.

Designed for seamless integration with apps and services, Slack Business - Enterprise provides efficient organization through channels and threads, instant communication, file sharing, and video calls. Productivity is boosted via notifications, reminders, bots, and automation. Customization enhances the user experience, promoting collaboration. However, improvement areas include video chat, meeting functions, and third-party tool integration. Users prioritize enhanced UI, security, and document collaboration, alongside better scalability, stability, and attachment browsing capabilities.

What are the key features of Slack Business - Enterprise?

Seamless Integration: Connect with a range of apps and services to streamline operations.
Efficient Organization: Utilize channels and threads for organized communication.
Instant Communication: Facilitate real-time messaging for immediate interaction.
File Sharing: Share documents and media effortlessly within the platform.
Video Calls: Support for video meetings with screen sharing capabilities.
Automation: Boost productivity with notifications, reminders, and bots.
Customization: Tailor UI and integrations to enhance the user experience.
Search Function: Easily locate past messages and information.

What benefits and ROI should users consider?

Enhanced Collaboration: Facilitates teamwork with organized channels and real-time messaging.
Improved Productivity: Automation and integrations streamline workflow processes.
Flexibility: Mobile and web platform support suits diverse work environments.
Customizability: Tailor functionalities to specific needs for better engagement.
Integration Capabilities: Connect with tools like Google Drive and Zoom to enhance workflows.

Slack Business - Enterprise is widely used across various industries, serving as a communication hub within organizations. Its features support internal and external communication, project management, and workflow optimization. Industries benefit from its integration with Google Drive and Zoom, enabling efficient collaboration and streamlined operations.

Slack

Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.

Symphony

Sample Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe

BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase

Buyer's Guide

Slack Business - Enterprise vs. Symphony

December 2025

Free Report: Slack Business - Enterprise vs. Symphony

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