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Slack Business - Enterprise vs Symphony comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Slack Business - Enterprise
Ranking in Enterprise Social Software
1st
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
No ranking in other categories
Symphony
Ranking in Enterprise Social Software
9th
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Enterprise Social Software category, the mindshare of Slack Business - Enterprise is 9.6%, down from 13.0% compared to the previous year. The mindshare of Symphony is 3.6%, down from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Slack Business - Enterprise9.6%
Symphony3.6%
Other86.8%
Enterprise Social Software
 

Featured Reviews

Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.
Nenad Pejcic - PeerSpot reviewer
Senior Professional Services Engineer at Aspire Technology
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Slack helps us keep the conversation focused and avoid multiple threads that create more confusion. I would say that has been the biggest advantage for us."
"I am impressed with the product's calls and screen share features which are very useful."
"Slack Business - Enterprise is beneficial for us primarily because the API was very beneficial, and that is the main one; the second benefit would probably be the upgrades they do, including integrating some AI and allowing customization of chats in categories."
"Slack is a very robust, flexible platform, which allows for a lot more, not just chat."
"Slack's stability is exceptional."
"The solution's initial setup process is easy."
"The custom integration or bespoke integration through Slack APIs is the primary reason that we are still on Slack Business - Enterprise and we have never thought of migrating to any other vendors or exploring any other vendor."
"I like the tool's ability to send voice mail. We can also search for conversations easily in Slack."
"The solution is user-friendly, and it is very good security-wise."
"I found the RAM Commander module in Symphony to be the most valuable."
"The entire product is good, and the number of available features justifies its cost."
"The entire product is good."
"The overall functions are good."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
 

Cons

"I would like to see a special feature for multiple people to collaborate on a document, working on it at the same time."
"The product should provide integration with other solutions like Gmail or Outlook."
"I would like the in-meeting content sharing facility to be improved."
"Notifications are not as good as they could be (especially for mobile)."
"Many of the advanced features and integrations are built with developers in mind. More functionality and integration for other use cases would be welcome."
"We are using the free version and some people from our team wish that the message history had not been removed, so if you sometimes need to go back a few months in a conversation, the paid version would be something to consider."
"Honestly, I feel like I am nitpicking when I say the UX can be improved."
"Everything has room for improvement, so I think Slack could add additional features without making the solution slower or more difficult to use."
"The solution is very expensive, and its pricing could be improved."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
"The solution needs to improve CI."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
 

Pricing and Cost Advice

"The tool's pricing could be cheaper."
"The solution is expensive."
"When it comes to pricing, it is on the expensive side."
"It's on the more expensive side."
"Slack is definitely worth the money."
"It is an expensive tool. We pay 15 to 20 USD monthly per user."
"I would rate the tool's pricing a four out of ten."
"We use the free version that does not have a license."
"It's a costly product, but the number of available features justifies it."
"It is fairly an expensive product, but works for us."
"Symphony is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Performing Arts
11%
Construction Company
11%
Outsourcing Company
8%
Financial Services Firm
49%
Comms Service Provider
5%
Media Company
5%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business58
Midsize Enterprise13
Large Enterprise25
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
Ask a question
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Overview

 

Sample Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Slack Business - Enterprise vs. Symphony and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.