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Slack Business - Enterprise vs Symphony comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Slack Business - Enterprise
Ranking in Enterprise Social Software
1st
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
No ranking in other categories
Symphony
Ranking in Enterprise Social Software
8th
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Enterprise Social Software category, the mindshare of Slack Business - Enterprise is 11.2%, down from 12.3% compared to the previous year. The mindshare of Symphony is 4.7%, down from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Slack Business - Enterprise11.2%
Symphony4.7%
Other84.1%
Enterprise Social Software
 

Featured Reviews

Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.
Nenad Pejcic - PeerSpot reviewer
Senior Professional Services Engineer at Aspire Technology
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Slack is just a communicator, no more."
"In the cases where it fits best with the team, Slack can be a replacement and enhancement to collaboration, increased productivity, and reduced clutter in email."
"Slack is a very collaborative tool that makes it easier for me to communicate with the onboarding and billing teams."
"It has become easier to use than Teams, which is the main benefit of Slack Business - Enterprise; it is simple and connected."
"Initially I thought it cannot be better than Skype, but after working with it for a while I can definitely confirm it is a great tool for collaboration."
"The solution's initial setup process is easy."
"I use Slack for communication with my colleagues."
"The portal is at its best version now."
"The solution is user-friendly, and it is very good security-wise."
"I found the RAM Commander module in Symphony to be the most valuable."
"The entire product is good."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
"The overall functions are good."
"The entire product is good, and the number of available features justifies its cost."
 

Cons

"I have found it cumbersome to create and set up groups, or channels."
"In Slack, there are areas for accessibility improvements."
"Threaded discussion needs improving."
"Sometimes, the servers are not available."
"Slack's channel and chat management could be more intuitive."
"When someone responds to my message in Slack, a new window opens. There should be an option to roll down the answers."
"I would like to see the social sharing of blogs, announcements, or other news directly from the message corner."
"Some features and plugins can be pretty obscure or difficult to deploy."
"The solution needs to improve CI."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
"The solution is very expensive, and its pricing could be improved."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
 

Pricing and Cost Advice

"I would rate the tool's pricing a four out of ten."
"The solution’s pricing is cheap."
"It is an expensive tool. We pay 15 to 20 USD monthly per user."
"It's on the more expensive side."
"The tool's pricing could be cheaper."
"It is an affordable solution."
"The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."
"The solution is expensive."
"It is fairly an expensive product, but works for us."
"Symphony is expensive."
"It's a costly product, but the number of available features justifies it."
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Top Industries

By visitors reading reviews
Performing Arts
16%
Financial Services Firm
10%
Computer Software Company
9%
Marketing Services Firm
8%
Financial Services Firm
55%
Media Company
6%
University
5%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise13
Large Enterprise23
No data available
 

Questions from the Community

What do you like most about Slack?
Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training...
What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
Ask a question
Earn 20 points
 

Overview

 

Sample Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Slack Business - Enterprise vs. Symphony and other solutions. Updated: March 2026.
884,933 professionals have used our research since 2012.