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Slack Business - Enterprise vs Symphony comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Slack Business - Enterprise
Ranking in Enterprise Social Software
1st
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
No ranking in other categories
Symphony
Ranking in Enterprise Social Software
10th
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Enterprise Social Software category, the mindshare of Slack Business - Enterprise is 10.5%, down from 13.0% compared to the previous year. The mindshare of Symphony is 3.4%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Slack Business - Enterprise10.5%
Symphony3.4%
Other86.1%
Enterprise Social Software
 

Featured Reviews

Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.
Nenad Pejcic - PeerSpot reviewer
Senior Professional Services Engineer at Aspire Technology
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The huddle feature is valuable to me."
"When we work with a platform like Slack, we can have one source without merging different document versions."
"Technical support is excellent."
"Slack Business - Enterprise is beneficial for us primarily because the API was very beneficial, and that is the main one; the second benefit would probably be the upgrades they do, including integrating some AI and allowing customization of chats in categories."
"The solution's initial setup process is easy."
"I am impressed with the product's calls and screen share features which are very useful."
"The integration with Google Calendar is easy to use and allows us to receive notifications before meetings."
"We use thread-based communication. So that if a new person comes to look into a problem for a particular task, they can easily go and look into the particular thread it is discussed in."
"The entire product is good."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
"I found the RAM Commander module in Symphony to be the most valuable."
"The solution is user-friendly, and it is very good security-wise."
"The overall functions are good."
"The entire product is good, and the number of available features justifies its cost."
 

Cons

"Everything has room for improvement, so I think Slack could add additional features without making the solution slower or more difficult to use."
"I would like to be able to notify users that they have messages that need their immediate attention."
"The solution needs to improve its scalability."
"There is some lag at times."
"The product is stable, but you need an online connection."
"We are using the free version and some people from our team wish that the message history had not been removed, so if you sometimes need to go back a few months in a conversation, the paid version would be something to consider."
"When showing screens during calls, the screen sharing functionality is not as smooth as Google's offering. It appears to be designed for short calls, which limits its effectiveness for longer sessions."
"The tool has stability issues that need to be improved. We are not native English speakers and Slack needs to integrate grammar checks."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
"The solution needs to improve CI."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"The solution is very expensive, and its pricing could be improved."
 

Pricing and Cost Advice

"It is an expensive tool. We pay 15 to 20 USD monthly per user."
"We use the free version that does not have a license."
"The solution is cheap in my country."
"The tool's pricing could be cheaper."
"When it comes to pricing, it is on the expensive side."
"It is an affordable solution."
"It is less expensive than one of its competitors."
"The solution is expensive."
"Symphony is expensive."
"It's a costly product, but the number of available features justifies it."
"It is fairly an expensive product, but works for us."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Financial Services Firm
12%
Construction Company
10%
Performing Arts
10%
Financial Services Firm
45%
Outsourcing Company
5%
Comms Service Provider
5%
Media Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business58
Midsize Enterprise13
Large Enterprise25
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
Ask a question
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Overview

 

Sample Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Slack Business - Enterprise vs. Symphony and other solutions. Updated: August 2026.
908,858 professionals have used our research since 2012.