Slack Business - Enterprise vs Symphony comparison

Slack and Symphony are both solutions in the Enterprise Social Software category. Slack is ranked #1 with an average rating of 8.4, while Symphony is ranked #8. Slack holds a 11.2% mindshare in ESS, compared to Symphony’s 4.8% mindshare. Additionally, 93% of Slack users are willing to recommend the solution, compared to 83% of Symphony users who would recommend it.

Slack Business - Enterprise

Read 83 Slack Business - Enterprise reviews

2,353 Views
1,977 Comparison Views

93% willing to recommend

Symphony

Read 5 Symphony reviews

859 Views
618 Comparison Views

83% willing to recommend

Slack Business - Enterprise

Symphony

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Executive SummaryUpdated on Nov 9, 2025

Slack Business - Enterprise and Symphony compete in the collaboration space. Slack seems to have the upper hand for users who prioritize integration flexibility and a swift setup, while Symphony is preferred for robust security and compliance features.

Features: Slack offers group chats and one-on-one chats in a unified platform, which enhances convenience. It is user-friendly across its mobile, desktop, and web versions and boasts numerous integrations and customizable options. Symphony stands out for its security measures, providing encryption and industry-specific compliance solutions. Its RAM Commander module gives an efficient overview of network tasks, aiding in planning and optimization.

Room for Improvement: Slack could enhance its search functionality to be more intuitive and integrate AI for better task automation. Additionally, providing more comprehensive security features could increase its appeal to industries requiring stringent compliance. Symphony could improve user-friendliness and integration capabilities, ensuring it supports diverse third-party applications. More intuitive notifications and enhanced customization options would make it more competitive.

Ease of Deployment and Customer Service: Slack offers a quick deployment process with a supportive onboarding experience, making it ideal for companies looking for seamless communication tools. Symphony requires more in-depth configuration due to its secure setup needs, though it delivers thorough customer support throughout the deployment.

Pricing and ROI: Slack Business - Enterprise provides cost-effective pricing models with flexible plans tailored to organizational needs, aiming for long-term savings. Symphony demands a higher upfront investment, yet justifies the cost with advanced security and compliance features, ensuring ROI for compliance-dependent companies.

To learn more, read our detailed Slack Business - Enterprise vs. Symphony Report (Updated: February 2026).

Buyer's Guide

Slack Business - Enterprise vs. Symphony

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Slack Business - Enterprise

Ranking in Enterprise Social Software

1st

Average Rating

8.4

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Symphony

Ranking in Enterprise Social Software

8th

Average Rating

7.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Enterprise Social Software category, the mindshare of Slack Business - Enterprise is 11.2%, down from 12.5% compared to the previous year. The mindshare of Symphony is 4.8%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Market Share Distribution
Product	Market Share (%)
Slack Business - Enterprise	11.2%
Symphony	4.8%
Other	84.0%

Enterprise Social Software

Featured Reviews

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

Threaded collaboration has transformed how our team tracks tickets and monitors automation updates

One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.

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Nenad Pejcic

Senior Professional Services Engineer at Aspire Technology

Makes tasks like network planning and performance monitoring much easier

I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its intuitive design makes it easy to use and understand, hence we do not have a need to spend much on educating our teams."

"Tasks and team huddles are the most valuable features of Slack."

"The solution's initial setup process is easy."

"Slack helps us keep the conversation focused and avoid multiple threads that create more confusion. I would say that has been the biggest advantage for us."

"Slack offers the ability to make customizable applications and plugins."

"The most valuable features are video conferencing and sharing content during meetings."

"The most valuable features of Slack are basic chatting, file sharing, and screen sharing."

"I use Slack for communication with my colleagues."

More Slack Business - Enterprise pros

"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."

"The overall functions are good."

"The solution is user-friendly, and it is very good security-wise."

"I found the RAM Commander module in Symphony to be the most valuable."

"The entire product is good."

Cons

"Sometimes there are login issues."

"One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack."

"The excessive notifications and distracting nature keeps it from being a perfect solution for me."

"I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom."

"In Slack, there are areas for accessibility improvements."

"The tool is a bit slow."

"I have found it cumbersome to create and set up groups, or channels."

"When showing screens during calls, the screen sharing functionality is not as smooth as Google's offering. It appears to be designed for short calls, which limits its effectiveness for longer sessions."

More Slack Business - Enterprise cons

"The solution is very expensive, and its pricing could be improved."

"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."

"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."

"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."

"The solution needs to improve CI."

Pricing and Cost Advice

"The solution is expensive."

"We use the free version that does not have a license."

"The solution is cheap in my country."

"It is less expensive than one of its competitors."

"The solution’s pricing is cheap."

"Slack is definitely worth the money."

"When it comes to pricing, it is on the expensive side."

"I would rate the tool's pricing a four out of ten."

More Slack Business - Enterprise pricing and cost advice

"It's a costly product, but the number of available features justifies it."

"Symphony is expensive."

"It is fairly an expensive product, but works for us."

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Top Industries

By visitors reading reviews

Performing Arts

18%

Financial Services Firm

11%

Computer Software Company

10%

Marketing Services Firm

Financial Services Firm

55%

Media Company

University

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	13
Large Enterprise	23

No data available

Questions from the Community

What do you like most about Slack?

Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training...

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What is your experience regarding pricing and costs for Slack?

I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.

See all answers

What needs improvement with Slack?

Slack Business - Enterprise keeps on adding a lot of features, but I would not comment from the feature point of view. Rather, I would comment on the ease of integration point of view. There is som...

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Product Reports

Buyer's Guide

Slack Business - Enterprise

January 2026

Download Slack Business - Enterprise product report

Buyer's Guide

Enterprise Social Software

January 2026

Download Symphony product report

Overview

Slack Business - Enterprise facilitates team communication and collaboration with integration capabilities and a user-friendly interface, supporting mobile and web platforms. It enhances productivity through efficient organization, instant communication, and extensive customization options.

Designed for seamless integration with apps and services, Slack Business - Enterprise provides efficient organization through channels and threads, instant communication, file sharing, and video calls. Productivity is boosted via notifications, reminders, bots, and automation. Customization enhances the user experience, promoting collaboration. However, improvement areas include video chat, meeting functions, and third-party tool integration. Users prioritize enhanced UI, security, and document collaboration, alongside better scalability, stability, and attachment browsing capabilities.

What are the key features of Slack Business - Enterprise?

Seamless Integration: Connect with a range of apps and services to streamline operations.
Efficient Organization: Utilize channels and threads for organized communication.
Instant Communication: Facilitate real-time messaging for immediate interaction.
File Sharing: Share documents and media effortlessly within the platform.
Video Calls: Support for video meetings with screen sharing capabilities.
Automation: Boost productivity with notifications, reminders, and bots.
Customization: Tailor UI and integrations to enhance the user experience.
Search Function: Easily locate past messages and information.

What benefits and ROI should users consider?

Enhanced Collaboration: Facilitates teamwork with organized channels and real-time messaging.
Improved Productivity: Automation and integrations streamline workflow processes.
Flexibility: Mobile and web platform support suits diverse work environments.
Customizability: Tailor functionalities to specific needs for better engagement.
Integration Capabilities: Connect with tools like Google Drive and Zoom to enhance workflows.

Slack Business - Enterprise is widely used across various industries, serving as a communication hub within organizations. Its features support internal and external communication, project management, and workflow optimization. Industries benefit from its integration with Google Drive and Zoom, enabling efficient collaboration and streamlined operations.

Slack

Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.

Symphony

Sample Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe

BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase

Buyer's Guide

Slack Business - Enterprise vs. Symphony

February 2026

Free Report: Slack Business - Enterprise vs. Symphony

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