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Slack Business - Enterprise vs Symphony comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Slack Business - Enterprise
Ranking in Enterprise Social Software
1st
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
No ranking in other categories
Symphony
Ranking in Enterprise Social Software
9th
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Enterprise Social Software category, the mindshare of Slack Business - Enterprise is 9.6%, down from 13.0% compared to the previous year. The mindshare of Symphony is 3.6%, down from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Slack Business - Enterprise9.6%
Symphony3.6%
Other86.8%
Enterprise Social Software
 

Featured Reviews

Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.
Nenad Pejcic - PeerSpot reviewer
Senior Professional Services Engineer at Aspire Technology
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The huddle feature that allows you to get on a call with a colleague is one of the best features of Slack."
"The solution makes it easy to create groups, share documents, and communicate."
"The solution's initial setup process is easy."
"It is easy to set up."
"Our internal team primarily used Slack for communication with each other, and if two or three people were working on the same modules then they were able to share code and work together."
"When we work with a platform like Slack, we can have one source without merging different document versions."
"The product is easy to use."
"The most valuable features of Slack are basic chatting, file sharing, and screen sharing."
"I found the RAM Commander module in Symphony to be the most valuable."
"The overall functions are good."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
"The entire product is good."
"The solution is user-friendly, and it is very good security-wise."
"The entire product is good, and the number of available features justifies its cost."
 

Cons

"The solution’s initial setup is not very easy."
"The notifications on the phone are delayed."
"Slack's channel and chat management could be more intuitive. Configuring chats and pinning in Teams is easier, even though Slack has these features, they are not intuitive enough to engage with."
"Their notifications are generally not very prompt. There is a problem with their notification engine, and sometimes, I end up pressing on notifications."
"Its capabilities to provide security features could be better for corporations."
"Sometimes Slack behaves unexpectedly and shuts down without notification or support communication."
"When someone responds to my message in Slack, a new window opens. There should be an option to roll down the answers."
"I want a feature in the solution that will help me share documents only with the set of people that I prefer rather than all of them. I would also like the solution to have a feature similar to Microsoft SharePoint where you can group all your documents."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
"The solution is very expensive, and its pricing could be improved."
"The solution needs to improve CI."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
 

Pricing and Cost Advice

"It is an affordable solution."
"It is less expensive than one of its competitors."
"The solution is cheap in my country."
"We use the free version that does not have a license."
"It's on the more expensive side."
"The solution is expensive."
"The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."
"Slack is definitely worth the money."
"Symphony is expensive."
"It's a costly product, but the number of available features justifies it."
"It is fairly an expensive product, but works for us."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Performing Arts
11%
Construction Company
11%
Outsourcing Company
8%
Financial Services Firm
49%
Comms Service Provider
5%
Media Company
5%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business58
Midsize Enterprise13
Large Enterprise25
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
Ask a question
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Overview

 

Sample Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Slack Business - Enterprise vs. Symphony and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.