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Slack Business - Enterprise vs Symphony comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Slack Business - Enterprise
Ranking in Enterprise Social Software
2nd
Average Rating
8.4
Reviews Sentiment
7.5
Number of Reviews
76
Ranking in other categories
No ranking in other categories
Symphony
Ranking in Enterprise Social Software
7th
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Enterprise Social Software category, the mindshare of Slack Business - Enterprise is 13.0%, up from 10.3% compared to the previous year. The mindshare of Symphony is 7.9%, up from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software
 

Featured Reviews

Awais Mehmood - PeerSpot reviewer
Automation features and user-friendly interface support seamless communication
Slack is very supportive in terms of communication between my colleagues and clients. While working with the reimbursement feature, I found the automation capabilities on Slack to be incredibly useful, allowing me to automate messages for specific dates or times and even to greet someone on their birthday. I haven't specifically used the channel organization feature of Slack, as I am added to channels, but I use it with Airtable, which automates notifications to a specific Slack channel when a user fills out a form on our website. In my experience, Slack is a stable product for communication, and I appreciate its automation features and integration of AI capabilities for enhancing specific functions.
Nenad Pejcic - PeerSpot reviewer
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It offers customization options for various applications, including integrations with Zoom for video calls and a wide range of other integration plugins."
"The product has the ability to scale."
"The solution has a great user interface and functionalities. It has good features that we can use. We can integrate any third-party application with Slack so that it provides you with insights and updates in real-time on Slack itself."
"The solution's initial setup process is easy."
"The huddle feature is valuable to me."
"Slack's stability is exceptional."
"The product makes communication seamless."
"The most valuable feature is the screen sharing, which works well."
"The entire product is good."
"The solution is user-friendly, and it is very good security-wise."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
"The overall functions are good."
"I found the RAM Commander module in Symphony to be the most valuable."
 

Cons

"The only area of concern that I have is with the inability to preview received documents without having to download them first."
"I haven't experienced any noticeable return on investment since starting with Slack."
"Sometimes, the servers are not available."
"When scaled on a large scale, the solution's cost becomes a matter of concern for organizations."
"Slack's interface is not simple for me. It's not a user-friendly interface"
"Sometimes there are login issues."
"When someone responds to my message in Slack, a new window opens. There should be an option to roll down the answers."
"It would be highly advantageous if it could incorporate calendar information from sources like Outlook or Gmail, providing users not only with meeting schedules but also a comprehensive daily agenda view."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"The solution is very expensive, and its pricing could be improved."
"The solution needs to improve CI."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
 

Pricing and Cost Advice

"The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."
"The tool's pricing could be cheaper."
"The solution is expensive."
"When it comes to pricing, it is on the expensive side."
"I would rate the tool's pricing a four out of ten."
"We use the free version that does not have a license."
"It is an expensive tool. We pay 15 to 20 USD monthly per user."
"The solution is cheap in my country."
"It is fairly an expensive product, but works for us."
"Symphony is expensive."
"It's a costly product, but the number of available features justifies it."
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Top Industries

By visitors reading reviews
Performing Arts
14%
Computer Software Company
14%
Financial Services Firm
13%
University
8%
Financial Services Firm
64%
Retailer
4%
Venture Capital & Private Equity Firm
4%
University
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Slack?
Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training...
What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
From my perspective, a disadvantage of Slack compared to Teams is that connecting between the apps can be a bit difficult. In Teams, all applications available in the Microsoft launchpad are easily...
What do you like most about Symphony?
Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight.
 

Overview

 

Sample Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Slack Business - Enterprise vs. Symphony and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.