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Chatter vs Slack Business - Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Chatter
Ranking in Enterprise Social Software
13th
Average Rating
7.0
Reviews Sentiment
7.9
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Slack Business - Enterprise
Ranking in Enterprise Social Software
1st
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Enterprise Social Software category, the mindshare of Chatter is 3.3%, down from 4.0% compared to the previous year. The mindshare of Slack Business - Enterprise is 11.2%, down from 12.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Slack Business - Enterprise11.2%
Chatter3.3%
Other85.5%
Enterprise Social Software
 

Featured Reviews

it_user669357 - PeerSpot reviewer
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.
Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It offers more than what you are looking for, for example, file sharing and "mentions"."
"Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users."
"I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level."
"Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go."
"It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices."
"The conversation function to engage different groups is the most valuable feature."
"It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function."
"The custom integration or bespoke integration through Slack APIs is the primary reason that we are still on Slack Business - Enterprise and we have never thought of migrating to any other vendors or exploring any other vendor."
"In terms of setup, approaching its menu is simple."
"Slack Business - Enterprise has had a positive impact on our organization with better communication, provides faster response times, fewer emails, and has helped create a more agile company."
"Overall, it is a good idea as it works better than most solutions out there."
"The solution's most valuable feature is the search functionality, which I can use to search for full text."
"Slack's categorization of content and the availability of channels are highly valuable, as they keep communications organized."
"Mac version built into Safari has a lot of informative space and allows for custom CSS (right click > inspect elements) if you want it more personal and/or something puts you off in the standard settings."
"Slack is a very stable product."
 

Cons

"Chatter invites should be possible from the UI on opportunity records."
"I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed."
"Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc."
"The storage of documents was quite limited when we used the tool."
"I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience."
"We would not select them again."
"There are a lot of integrations and custom integrations available, but I believe there are opportunities to make those integrations much easier and faster, particularly for business or non-technical people."
"I would like to be able to notify users that they have messages that need their immediate attention."
"I have found it cumbersome to create and set up groups, or channels."
"I want a feature in the solution that will help me share documents only with the set of people that I prefer rather than all of them. I would also like the solution to have a feature similar to Microsoft SharePoint where you can group all your documents."
"Integrating Slack with calendar functions would be advantageous, allowing for the seamless scheduling of meetings within the platform."
"Sometimes, the servers are not available."
"Notifications are not as good as they could be (especially for mobile)."
"Slack's channel and chat management could be more intuitive."
 

Pricing and Cost Advice

Information not available
"The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."
"It is an affordable solution."
"The solution is expensive."
"We use the free version that does not have a license."
"The solution’s pricing is cheap."
"It's on the more expensive side."
"The tool's pricing could be cheaper."
"Slack is definitely worth the money."
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Top Industries

By visitors reading reviews
No data available
Performing Arts
16%
Financial Services Firm
10%
Computer Software Company
9%
Marketing Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise13
Large Enterprise23
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Slack?
Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training...
What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
 

Overview

 

Sample Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.
Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
Find out what your peers are saying about Chatter vs. Slack Business - Enterprise and other solutions. Updated: March 2026.
884,933 professionals have used our research since 2012.