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Chatter vs Slack Business - Enterprise comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Chatter
Ranking in Enterprise Social Software
15th
Average Rating
7.0
Reviews Sentiment
7.9
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Slack Business - Enterprise
Ranking in Enterprise Social Software
1st
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Enterprise Social Software category, the mindshare of Chatter is 2.5%, down from 4.0% compared to the previous year. The mindshare of Slack Business - Enterprise is 10.5%, down from 15.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Slack Business - Enterprise10.5%
Chatter2.5%
Other87.0%
Enterprise Social Software
 

Featured Reviews

it_user669357 - PeerSpot reviewer
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.
Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices."
"I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level."
"It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function."
"The conversation function to engage different groups is the most valuable feature."
"Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go."
"It offers more than what you are looking for, for example, file sharing and "mentions"."
"Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users."
"Overall, it is a good idea as it works better than most solutions out there."
"You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value."
"We use Slack for general communication, conference calls, and sharing screens because we have people working from different countries."
"Slack Business - Enterprise is beneficial for us primarily because the API was very beneficial, and that is the main one; the second benefit would probably be the upgrades they do, including integrating some AI and allowing customization of chats in categories."
"Mac version built into Safari has a lot of informative space and allows for custom CSS (right click > inspect elements) if you want it more personal and/or something puts you off in the standard settings."
"If you're looking for an asynchronous/real-time communications tool, you will not find any app that comes close to Slack."
"It is good; it is one of the best ones out there, and when you're partnering with teams outside your organization, you can't really do without Slack because it becomes a necessity."
"The solution is scalable."
 

Cons

"I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience."
"Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc."
"I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed."
"We would not select them again."
"Chatter invites should be possible from the UI on opportunity records."
"The storage of documents was quite limited when we used the tool."
"One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack."
"Archiving for direct messages made tracking back conversations very difficult once the group started to grow large."
"There should be better integration between Slack and Office 365."
"Better ways to help people get up to date when away from a conversation for a long time, or after bursts of a particular discussion."
"I'd like the ability to re-organize the channels in my list. You can favorite a channel but you can't organize them in a specific order that fits your everyday use."
"Threaded discussion needs improving."
"They could improve the calling quality."
"We’d like it to have more capability for everyone to work on one doc in real time all at once."
 

Pricing and Cost Advice

Information not available
"We use the free version that does not have a license."
"I would rate the tool's pricing a four out of ten."
"The solution is expensive."
"The tool's pricing could be cheaper."
"Slack is definitely worth the money."
"It is an affordable solution."
"The solution is cheap in my country."
"It is an expensive tool. We pay 15 to 20 USD monthly per user."
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Top Industries

By visitors reading reviews
Construction Company
18%
Financial Services Firm
15%
Manufacturing Company
13%
Comms Service Provider
12%
Outsourcing Company
18%
Financial Services Firm
12%
Construction Company
9%
Performing Arts
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business58
Midsize Enterprise13
Large Enterprise25
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
 

Overview

 

Sample Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.
Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
Find out what your peers are saying about Chatter vs. Slack Business - Enterprise and other solutions. Updated: September 2026.
913,924 professionals have used our research since 2012.