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Atlassian Confluence vs Chatter comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Ranking in Enterprise Social Software
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Knowledge Management Software (2nd)
Chatter
Ranking in Enterprise Social Software
15th
Average Rating
7.0
Reviews Sentiment
7.9
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Enterprise Social Software category, the mindshare of Atlassian Confluence is 6.4%, down from 9.1% compared to the previous year. The mindshare of Chatter is 2.5%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Atlassian Confluence6.4%
Chatter2.5%
Other91.1%
Enterprise Social Software
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
it_user669357 - PeerSpot reviewer
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.
Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of Atlassian Confluence are its overall document editing and ease of use."
"With the versioning available in Confluence, history versioning, if you delete something, you can always find it, and if someone changes anything in the document, you can find it from the history."
"The ease of use and the very short learning curve make Atlassian Confluence an ideal tool."
"I love the reports and the Confluence board."
"It seems highly scalable. There are 500 end users using this solution."
"The solution offers a lot of freedom when drafting directly online."
"It is easy to use, easy for newcomers to start using, has the “what you see is what you get” functionality of MS Word, and has good integration with JIRA so you can really do great things with the two products."
"This solution allowed us to easily input details beyond just text, such as creating basic data charts to monitor team performance."
"The conversation function to engage different groups is the most valuable feature."
"Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go."
"It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices."
"It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function."
"I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level."
"It offers more than what you are looking for, for example, file sharing and "mentions"."
"Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users."
 

Cons

"The WYSIWYG editor is great, but there are some problems with formatting."
"Also, the pricing module needs to be adjusted."
"There's room for improvement in the way folders are structured in Atlassian Confluence."
"Managing user permissions and credentials could be easier."
"Atlassian Confluence could improve how information is shared outside our company. We had some negative experiences with the rights we have with our information when sharing it within Atlassian Confluence and with other teams outside the company. It's due to the limitations on the rights we have on the export capabilities. We don't have sufficient rights to do so."
"Being robust when dealing with complex pages, eating too much CPU, badly designed plugins."
"Customer Service: As an Enterprise Customer the service is not sufficient. Our concerns are not being addressed."
"Atlassian Confluence's old versions consume too much memory, making it an area where optimization is required from an improvement perspective."
"I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed."
"We would not select them again."
"I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience."
"Chatter invites should be possible from the UI on opportunity records."
"The storage of documents was quite limited when we used the tool."
"Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc."
 

Pricing and Cost Advice

"Confluence charges an extra fee for analytics."
"We pay $350 a month to use the solution."
"The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone."
"I am using the paid version. My company has purchased it for company employees. We are using Confluence as a company. I don't know how much it costs, but its price is good enough. Its price is not so high."
"In my opinion, it's worth the investment"
"The issues I have with the pricing are in respect to the add-ons."
"Licenses are quite expensive"
"There is an annual license."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
11%
Manufacturing Company
10%
Outsourcing Company
9%
Construction Company
18%
Financial Services Firm
15%
Manufacturing Company
13%
Comms Service Provider
12%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
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Also Known As

Confluence
No data available
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.
Find out what your peers are saying about Atlassian Confluence vs. Chatter and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.