Message Bus [EOL] Reviews

Simple SMTP integration for existing mailing- we change the SMTP servers to point to Message Bus, which is a simple change for us to make on our servers and then deploy. A minute later we can be sending mail via Message Bus.

One feature they have which I really like is the way they separate your email into different channels. It's really simple for us to do. You essential just put code in the from address (an ID) which they then strip out later. One of our engineers set it up in less than an hour. We had it all configured and we were getting analytics- more than we ever had for each email, relatively quickly without a whole lot of integration necessary. They provide us with metrics for opens and clicks. This is especially helpful because we didn't have analytics for transactional emails before hand with the previous solutions we used. We were sending them straight thru to simple email services such as AWS (we've used a number of email providers). AWS's SMTP option doesn't do any link wrapping.

Message Bus has really simple analytics and it's an easy integration.

The API has excellent and clean documentation. Upfront there were very few questions about how to do something because of the great documentation they provide. This is especially important because some other solutions have undocumented API's.

Message Bus gave us a simple inexpensive alternative to other email services with a feature set to potentially build upon.

It would be great if there were more stats or more detailed stats.

No issues with integration or deployment.

No stability issues.

No issues with scalability.

The customer service is excellent.

They have excellent technical support.

We previously used several other solutions. Some had fewer features and/or were more expensive.

I've looked at or evaluated too many email solutions: ElasticMail, Sendgrid, SES, Mandrill, and even more of the popular name brand marketing email platforms. There are even more.

We chose Message Bus because the price is affordable and we can scale into millions of emails - we can grow with it. There's also a lot of opportunity to grow on their platform.

It's simple and easy to get started.

The ability to have it handle multiple channels and separate our emails (transactional and triggered) is great. Other platforms do one or the other.

The ability to send email to large groups without requiring double opt-in.

It's given us the ability to segment user groups and easily email the different groups at any time.

Their simple send tool could be a lot better, but this isn't core functionality for the product.

We use the Message Bus user-facing tool which enables me to send email with what they call their SST (simple send tool).

No issues with deployment/integration.

No issues with stability.

No issues with scalability.

Great! 10 out of 10.

Great! 10 out of 10.

We previously used a different solution which didn't allow us to send email to large groups.

We looked into Constant Contact as well.

The ability to not only send email with success, but to have insight into the delivery of that email in a turnkey fashion without applying internal resources to solve the problem. Message Bus is a solution, not simply a service.

Simple: we actually have successful email delivery. Period.

None. The documentation was clear and the webhooks made transparency of delivery a piece of cake.

No issues.

No issues.

A-1

No. Only in-house delivery.

Yes, SendGrid and development of an in-house solution.

Why bother reinventing the wheel when Message Bus has done it for you? Integrate -- and deliver. Done.

The API. We have a custom CRM in office and whenever possible we like to keep the employees within the the CRM so they don't need to go to another system or website. Message Bus has a well documented API, which was a requirement for us. We needed a solution which would allow us to integrate into our current systems.

It has allowed us to more easily manage our mailing list without having to worry too much about how emails are sent.

We also use the bounce features to understand why mail bounced, etc. The reporting features also help us to uunsubscribe clients who aren't answering our emails or no longer have valid email addresses.

The template system could possibly be a little better, but it hasn't caused big issues for us.

They add new features periodically and it works well.

No issues with deployment.

No issues with stability.

No issues with scalability.

Very good. They have always been very responsive and fixed any issues quickly. Our emails get answered right away!

Very good. They have always been very responsive and fixed any issues quickly. There were a few times where something didn't work well and they fixed things right away.

We previously used Mailer Mailer and Constant Contact but Message Bus has more flexibility and it was less expensive too.

With the previous solutions we used, all of your contacts live in their database which means that you need to upload them to their platform. We keep our own database of our clients and we wanted to be able to do fine grain filtering when we send out an email.

When filtering, we look for various items such as what the the user has searched for on our site, etc. in order to get an exact list of the people to email. We didn't want to transfer data between systems. This is why one of our main requirements was the ability to manage our database ourselves and not on an external platform. The Message Bus API is simple; we can manage our own database. We generate the list of users in house, create a template, store the code with Message Bus and when we want to send emails using the template we reference the ID they provide.

SendGrid, Mailer Mailer and Constant Contact.

Message Bus works well and the price is right. We like the product.

• The great support and email channels
• Solid infrastructure - When the CEO of Message Bus walked me through their infrastructure, I was impressed by how easily it could scale and had a lot of fault tolerance built in. We've never encountered any errors with getting our emails delivered.

Our open rates and deliverability rates have improved -

They worked closely with us to identify and fix problems with our SPF records as well as flagging content that was triggering spam filters. They also split our emails into different channels which allows for one type of email reputation to not impact another type - giving us higher click/open rates.

Easier way for a non-technical person to create and manage sending marketing emails and event triggered emails (i.e. emails sent based on some attribute).

No, we didn't have any issues with deployment.

No, we don't have any issues with stability.

No, we don't have any issues with scalability.

10 out of 10.

10 out of 10.

Yes and we switched because of poor support.

We didn't evaluate other solutions.

Message Bus is a great platform and they provide great support - I highly recommend it.

Top-notch support, excellent deliver-ability.

Messagebus managed to deliver excellent e-mail deliverability capabilities. Messagebus have been extremely responsive in answering our support inquiries and needs.

Messagebus needs to grow more and acquire a larger customer base.

One month

No issues encountered/

No issues encountered.

No issues encountered.

Excellent - support is knowledgable and responsive to our custom needs.

Excellent - support is knowledgable and responsive to our custom needs.

Previously used Mailchimp. Mailchimp failed to deliver to a major ISP, did not warn us about the situation and did not do what was expected of it in rectifying the situation.`

Straightforward. The setup contained all the mandatory items and no unneeded baggage.

In-house integration.

Increased e-mail deliverability providing better business results.

We also looked at SendGrid and SparkPost.

Assess deliverability, test support responsiveness with regards to bulking cases. make sure to complement any solution with relevant third-party tools.