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Senior Cloud Architects at Metro Systems Corporation Public Company Limited
Real User
Aug 20, 2021
Stable, scalable, but machine learning and AI could improve
Pros and Cons
  • "I have found the ability to delete unwanted threats beneficial."
  • "I have found the ability to delete unwanted threats beneficial."
  • "The solution could improve by having better machine learning and AI. Additionally, the interface, documentation, and integration could be better."
  • "The solution could improve by having better machine learning and AI. Additionally, the interface, documentation, and integration could be better."

What is our primary use case?

I use the solution for security against system threats.

What is most valuable?

I have found the ability to delete unwanted threats beneficial.

What needs improvement?

The solution could improve by having better machine learning and AI. Additionally, the interface, documentation, and integration could be better.

For how long have I used the solution?

I have used this solution for approximately one year.

Buyer's Guide
Microsoft Defender XDR
April 2026
Learn what your peers think about Microsoft Defender XDR. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,311 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Defender is scalable.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is high compared to others and we have lost some customers because of it.

What other advice do I have?

I rate Microsoft 365 Defender a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1549158 - PeerSpot reviewer
Senior IT Executive and Operation at a tech services company with 51-200 employees
Real User
Apr 13, 2021
A unified enterprise defense suite that's very stable, but the price could be better
Pros and Cons
  • "I like that it's stable. It's been stable for a long time, and Microsoft Defender has done a good job there."
  • "Microsoft Defender is very stable, and you can see that there is a 99.9% success rate when they give us good service."
  • "The price could be better. It'll also help if they can continuously update and upgrade the solution. Every day there's a new virus uploaded into the network, and we have to keep updating it to identify all these things."
  • "The price could be better. It'll also help if they can continuously update and upgrade the solution."

What is our primary use case?

The primary use case for Defender is to control the endpoint systems at the user level. On the networking level, we use it to analyze spam and see if any antivirus services are required or if there's a ransomware attack. As of now, I am just using it for monitoring.

What is most valuable?

I like that it's stable. It's been stable for a long time, and Microsoft Defender has done a good job there. I can see a lot of changes to Microsoft 365 Defender when I compare what we have now to what we had from 2007 to 2010. They have implemented a ransomware feature, and if any virus comes into the system, it triggers an alert.

What needs improvement?

The price could be better. It'll also help if they can continuously update and upgrade the solution. Every day there's a new virus uploaded into the network, and we have to keep updating it to identify all these things.

For how long have I used the solution?

I have been using Microsoft 365 Defender since 2007.

What do I think about the stability of the solution?

Microsoft Defender is very stable, and you can see that there is a 99.9% success rate when they give us good service. It's very helpful for configuring anything.

What do I think about the scalability of the solution?

It's definitely easy to scale. However, scalability depends on the plan and requirements.

How are customer service and technical support?

They have their norms and regulations that they use once a ticket is created. Whatever the technical issues are, they normally resolve them within the timeline or some days. They are good at the technical side of things.

How was the initial setup?

The initial setup is totally easy. It's not complex. It takes just a couple of minutes to deploy this solution.

What's my experience with pricing, setup cost, and licensing?

The price could be better. Normally, the costs depend on the country you're located in for the license. When we were in the initial stage, we went with the E5 license they call premium standard. It cost us around $5.20 per month for four users.

What other advice do I have?

I would recommend Microsoft Defender to new users. I would advise them to understand their exact requirements and check if it matches before taking it up.

On a scale from one to ten, I would give Microsoft 365 Defender a seven.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Defender XDR
April 2026
Learn what your peers think about Microsoft Defender XDR. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,311 professionals have used our research since 2012.
Ramprasad Yalavarthi - PeerSpot reviewer
Lead Solutions Architect at a tech vendor with 10,001+ employees
Real User
Top 5Leaderboard
Mar 30, 2021
Integrates well, easy to maintain, but data recovery needs improvement
Pros and Cons
  • "The solution is well integrated with applications. It is easy to maintain and administer."
  • "The support provides a 24 hrs service which I am completely satisfied with."
  • "The data recovery and backup could be improved."
  • "The data recovery and backup could be improved."

What is our primary use case?

We use the solution to back up our data frequently.

What is most valuable?

The solution is well integrated with applications. It is easy to maintain and administer.

What needs improvement?

The data recovery and backup could be improved.

For how long have I used the solution?

I have been using the solution for a couple of years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable, you do not need to worry about resources. I have more than 50 users using the solution in my organization.

How are customer service and technical support?

The support provides a 24 hrs service which I am completely satisfied with.

How was the initial setup?

The installation was straightforward it did not take very long to deploy the backup software on any application.

What about the implementation team?

We have six people that do the maintenance of the solution in my organization.

What's my experience with pricing, setup cost, and licensing?

The solutions price is fair for what they offer.

What other advice do I have?

I recommend this solution to others, it is easy to use and they will enjoy it.

I rate Microsoft 365 Defender a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1007844 - PeerSpot reviewer
Product Manager at a comms service provider with 501-1,000 employees
Reseller
Mar 2, 2021
Stable and easy to use but could scan attachments faster
Pros and Cons
  • "The product is very easy to use."
  • "The product is very easy to use."
  • "It would be helpful if the solution could scan faster when it comes to scanning attachments to emails."
  • "It would be helpful if the solution could scan faster when it comes to scanning attachments to emails."

What is our primary use case?

We primarily use the solution as security for our endpoints. It covers everything.

What is most valuable?

The solution is very useful for scanning email traffic.

Practically every company that is working in Microsoft Cloud can use it with a Microsoft 365 subscription.

The product is very easy to use.

So far, I have found the solution to be very stable. I haven't had any issues with it.

What needs improvement?

It would be helpful if the solution could scan faster when it comes to scanning attachments to emails.

For how long have I used the solution?

I've been using the solution for a bit more than one year.

What do I think about the stability of the solution?

The product is quite stable. It's been problem-free. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

I do not believe the solution is scalable. It's fixed on my PC and I cannot upgrade it. It may be changed from time to time according to the company, however, beyond that, I have no control over expansion.

We have 250 people in our office using the solution.

How are customer service and technical support?

We have an internal IT department. If I were to have issues, which I haven't, I would go to them. I've never contacted Microsoft's technical support directly. I have no experience dealing with them. I couldn't say if they are helpful or responsive.

How was the initial setup?

I didn't handle the initial setup. That was handled by a technician in my company. It was placed on my PC for me. I don't have any insights in terms of the implementation process.

It may only take one person to install it. They would have to have a bit of knowledge on the product.

What's my experience with pricing, setup cost, and licensing?

We are using the higher-level package which we have to pay a licensing fee for. There are different tiers. Ours includes extended detection with Advanced Threat Protection. It's the most powerful endpoint protection Microsoft offers.

What other advice do I have?

We are using the latest version of the solution.

We sell the product and we use it as well. We are resellers.

We are using advanced endpoint detection in our security for email and a lot of other things, however, it is combined with Cisco solutions, for example, Cisco Umbrella. We have a file solution from IBM, and internally we are using it, however, I am not directly using all of these things. I'm using the administrative part for partnership purposes. I'm not a technical person. I am using them as a customer as part of Microsoft OS.

There is a lot of other tools behind the scenes as well, however, they are working on a network level, on a data center level, to secure the company. 

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer909678 - PeerSpot reviewer
Systems Engineer at a consultancy with 201-500 employees
Real User
Jan 9, 2024
Helps save time, integrates well, and is stable
Pros and Cons
  • "The integration with other Microsoft solutions is the most valuable feature."
  • "The mobile app support for Android and iOS is difficult and needs improvement."

What is our primary use case?

We use Microsoft Defender XDR to centralize our security solutions.

How has it helped my organization?

Microsoft Defender XDR has helped us save some time.

What is most valuable?

The integration with other Microsoft solutions is the most valuable feature.

What needs improvement?

The mobile app support for Android and iOS is difficult and needs improvement. 

For how long have I used the solution?

I am currently using Microsoft Defender XDR.

What do I think about the stability of the solution?

Microsoft Defender XDR is stable.

What do I think about the scalability of the solution?

Microsoft Defender XDR is scalable.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In addition to using Microsoft Defender XDR, we also use Fortinet. We implemented Microsoft Defender XDR as part of our organization's policy to use Microsoft solutions because of their integration.

How was the initial setup?

The initial deployment was straightforward. We completed the implementation within one year.

What other advice do I have?

I would rate Microsoft Defender XDR a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Defender XDR Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Microsoft Defender XDR Report and get advice and tips from experienced pros sharing their opinions.