Microsoft Dynamics 365 Customer Service Reviews

We use the product for sales management and tracking pipelines.

Microsoft Dynamics 365 Customer Service has valuable customization features.

They could add a new chart or dashboard for visualization in the product.

We have been using Microsoft Dynamics 365 Customer Service for two years.

The product's dashboards and templates are basic. More details are needed for data visualization. I rate the stability a nine out of ten.

We have 1300 Microsoft Dynamics 365 Customer Service users in our organization. It works on the cloud system and is scalable.

The initial setup is complex. We have a technical team of 90 engineers.

We work with the solution partner to make customization and implement the product.

We purchase its yearly license. It is more expensive than other vendors, but it's feasible.

If you are familiar with Microsoft platforms, Dynamics is a feasible and cost-effective product compared to many other tools. I rate it a nine out of ten.

We are trying to implement the solution in the manufacturing industry. Vendors and ERP teams sit at our office, and we are testing whether these products are suitable or if I need to check for more. Currently, we are evolving the user stories and testing the system to see if it suits our industry.

I liked the solution's web version and user interface.

I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading.

The solution's technical support didn't support me at all.

Neutral

The solution's initial setup is very, very complex. As a user, the solution's setup was a terrible experience for me.

It would be great if the solution provided a user manual for users about standard functionality.

Overall, I rate the solution a five out of ten.

Microsoft Dynamics 365 Customer Service offers various features tailored to meet the needs of businesses across different industries, such as IT, education, and more. These features include dashboard functionalities and integrations with various systems.

The solution offers integration with hosted solutions.

The interface facilitates integrations with other systems. Users can leverage workflows, too.

The product could be serverless.

I have been using Microsoft Dynamics 365 Customer Service for 7 years.

The product is stable.

The solution is scalable.

The initial setup is straightforward.

The tool is expensive.

I used Dynamics 365 Customer Service for 365 integration, metadata, and deployment. It's a matter of integrating it with other systems.

Overall, I rate the solution a 7 out of 10.

I mainly do customer management, setting records, and things like that. 

We use the Internet Facing Deployment (IDF) configuration for this CRM system,  which allows external access through a secure connection.

It's easy to administer, and the UI is lag-free.

There are some occasional performance issues. It wouldn't be a dealbreaker for most, but a strong internet connection and some specific configurations are crucial for optimal performance.

I have been using it for three years. I handle high-level design and project delivery.

It's good for medium and maybe large companies. It can handle medium workloads.

Management tools vary depending on the client. Currently, I'm focusing on Microsoft security solutions like Exchange Online and related gateways.

Overall, the pricing seems fair. I would rate the pricing a seven out of ten if one is the cheapest possible and ten is expensive. It is neither cheap nor overpriced. 

It's useful and easy to use, especially for administration center users. I would recommend using the solution. 

Overall, I would rate the solution a nine out of ten. 

It is an overall good product and has many essential features.

The product doesn’t meet standard functionality. There should be enough features included in it.

We have been using Microsoft Dynamics 365 Customer Service for more than 15 years.

It is a stable product.

We have an enterprise business as a customer for Microsoft Dynamics 365 Customer Service.

We refer to standard options in the product’s technical documentation in case of any issues.

We have used Business Central.

The initial setup is simple, as I have prior experience working with more complex setups. The deployment time depends on the users and database size.

I rate Microsoft Dynamics 365 Customer Service an eight out of ten.

I am a market researcher for my organization, and I research different technologies to see what they are doing and what is happening around the world. I have experience with Microsoft Dynamics 365 CRM and use it primarily for CRM storage, cloud storage, and helping other organizations integrate with Microsoft ERP solutions.

It is easy to use and understand, and no special tutors are required for Microsoft Dynamics 365. If people have worked with CRM systems like Salesforce or HubSpot, they can easily understand Microsoft Dynamics CRM.

It is easy to integrate with other tools, and the customer service is excellent. The automation features, especially for exporting or importing files from different sources, are very efficient.

The interface could be more appealing and attractive for users. Microsoft should work on making the interface easier to understand and connect different departments more efficiently. Additionally, sometimes we face glitches, but customer support helps resolve these issues.

It has been around two years.

The customer service is excellent. They are ready to help us at any time.

Positive

I have researched other CRM systems like Salesforce and HubSpot.

Every tool needs improvement in the upcoming future. Microsoft should focus on enhancing the interface to make it easier to understand.

I'd rate the solution eight out of ten.