Microsoft Dynamics 365 Customer Service Reviews and Pricing

Learn what your peers think about Microsoft Dynamics 365 Customer Service. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.

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900,644 professionals have used our research since 2012.

What do I think about the scalability of the solution?

We have an enterprise business as a customer for Microsoft Dynamics 365 Customer Service.

How are customer service and support?

We refer to standard options in the product’s technical documentation in case of any issues.

Which solution did I use previously and why did I switch?

We have used Business Central.

How was the initial setup?

The initial setup is simple, as I have prior experience working with more complex setups. The deployment time depends on the users and database size.

What other advice do I have?

I rate Microsoft Dynamics 365 Customer Service an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner

Sahil Shahi

Market Researcher at SRINSOFT INC

Oct 8, 2024

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Efficient automation and excellent customer service while being easy to use

Pros and Cons

"It is easy to integrate with other tools, and the customer service is excellent."

"The interface could be more appealing and attractive for users."

What is our primary use case?

I am a market researcher for my organization, and I research different technologies to see what they are doing and what is happening around the world. I have experience with Microsoft Dynamics 365 CRM and use it primarily for CRM storage, cloud storage, and helping other organizations integrate with Microsoft ERP solutions.

How has it helped my organization?

It is easy to use and understand, and no special tutors are required for Microsoft Dynamics 365. If people have worked with CRM systems like Salesforce or HubSpot, they can easily understand Microsoft Dynamics CRM.

What is most valuable?

It is easy to integrate with other tools, and the customer service is excellent. The automation features, especially for exporting or importing files from different sources, are very efficient.

What needs improvement?

The interface could be more appealing and attractive for users. Microsoft should work on making the interface easier to understand and connect different departments more efficiently. Additionally, sometimes we face glitches, but customer support helps resolve these issues.