Top 10 Microsoft Dynamics 365 Customer Service Alternatives

Name: Microsoft Dynamics 365 Customer Service
Brand: Microsoft
Rating: 4.1 (22 reviews)

Vendor: Microsoft

4.1 out of 5

22 reviews
95% willing to recommend

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Top Microsoft Dynamics 365 Customer Service Competitors

Discover the top alternatives and competitors to Microsoft Dynamics 365 Customer Service based on the interviews we conducted with its users. The top alternative solutions include Zendesk, Pega CRM, and IQVIA Orchestrated Customer Engagement. The alternatives are sorted based on how often peers compare the solutions.

Microsoft Dynamics 365 Customer Service surpasses its competitors by offering integrated AI-driven assistance, personalized customer interactions, and seamless case management, empowering businesses to elevate their customer service efficiency and satisfaction.

Microsoft Alternatives Report

Learn what solutions real users are comparing with Microsoft, and compare use cases, valuable features, and pricing.

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Zendesk

4.0 out of 5

Zendesk

4.0 out of 5

Zendesk excels in seamless integration with applications like JIRA and Salesforce, enhancing ticket management and customization. In comparison, Microsoft Dynamics 365 Customer Service offers strong scalability and integration within Microsoft's ecosystem, providing valuable automation for larger enterprises. Tech buyers may choose Zendesk for ease, Microsoft for scalability.

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Pricing

Zendesk's setup costs are typically lower and straightforward compared to Microsoft Dynamics 365 Customer Service, which may involve higher initial expenses and complexity.

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Pricing

Zendesk's setup costs are typically lower and straightforward compared to Microsoft Dynamics 365 Customer Service, which may involve higher initial expenses and complexity.

Pega CRM

4.0 out of 5

Pega CRM

4.0 out of 5

Pega CRM excels with customizable dashboards and AI-driven decisioning, ideal for businesses seeking automation. In comparison, Microsoft Dynamics 365 Customer Service integrates seamlessly with Microsoft's tools, offering advanced analytics and collaboration, appealing to organizations desiring comprehensive features and extensive interoperability.

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Pricing

Pega CRM involves a higher setup cost, while Microsoft Dynamics 365 Customer Service offers a more affordable initial investment. The pricing distinction underscores significant differences in initial expenditure between the two solutions.

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Pricing

IQVIA Orchestrated Customer Engagement

3.5 out of 5

IQVIA Orchestrated Customer Engagement

3.5 out of 5

Orchestrated Customer Engagement (OCE) is the next generation commercial platform from IQVIA. OCE connects sales, marketing, medical and other functions to harmonize interactions with customers. This enables life sciences companies to build trust and optimize performance in a way not possible with legacy point solutions such as CRM and MCM tools.

Pricing

OCE is less expensive than Veeva, for instance.

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Pricing

OCE is less expensive than Veeva, for instance.

Pega Customer Service

4.3 out of 5

Pega Customer Service

4.3 out of 5

Microsoft Dynamics 365 Customer Service offers seamless integration with Microsoft tools, ideal for businesses within that ecosystem. In comparison, Pega Customer Service provides advanced automation, excelling in environments needing customization and process automation, making it suitable for complex deployment and AI-driven solutions.

Download Microsoft Dynamics 365 Customer Service vs. Pega Customer Service Report

Pricing

Microsoft Dynamics 365 Customer Service has a lower setup cost than Pega Customer Service, highlighting its affordability for initial deployment. Conversely, Pega Customer Service demands a higher setup investment, reflecting its comprehensive configuration capabilities.

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Pricing

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