What is our primary use case?
The solution is used for corporate and education purposes for sure. In corporate, in human resources, it can be used in order to train all the employees in different topics like soft skills or even regulations such as safety compliance and stuff like that. In educational situations, it can be used for classes.
How has it helped my organization?
We have 80% educational usage of Moodle. It's used a lot in university institutions and colleges. The other 20% is for corporate.
For corporate, one of the benefits is they can deploy all their courses around the world. They can do synchronous training. They can upload a lot of materials and they can track who saw the content, who did not, how many attended sessions, et cetera. The customer can do the test and have reports about various aspects of the program.
What is most valuable?
They integrate with Zoom and maybe with Teams. In Moodle, they make forums and assessments such as the evaluation of tests.
Since it's an open-source product, you can integrate it with many other things. There are no limits. If you know the product, you can use many features, and make some solutions. We like Moodle due to the fact that all the features, actually, are really common in different LMS. You can make a lot of deploy developments over Moodle.
What needs improvement?
They need to offer insights, such as, for example, identifying which question was the most difficult. Maybe they are not training well or maybe there is a hard topic and they have to make more training about it. If they had more insights into who had trouble where it would give them more insights into how to further develop topics and pieces of training.
They need to have a better way to illustrate competencies so that, when people go through the programs, they can actually show they are competent in the subject matter. Other platforms like Canvas or Blackboard do a better job in this regard.
The reporting could be a bit better, a bit more in-depth.
For how long have I used the solution?
We've been using the solution for 12 years. It's been well over a decade at this point.
What do I think about the stability of the solution?
The stability is good. It's pretty reliable in general.
What do I think about the scalability of the solution?
The solution does offer scalability, however, it is something you need to work at. It's not something you just download. You have to work at it and implement it correctly.
We have a number of different customers that use the solution. We have a customer base and implement Moodle for them and manage it, administer it for them.
We have 50 plus customers. Then, each customer has thousands of users. For example, the smallest one will have 1,000 users and the biggest one will have 15,000. The largest client has users that I believe are around 60,000.
How are customer service and support?
We don't need technical support from Moodle as we have our own team.
How was the initial setup?
While I know how to do implementations, I do not actually handle them directly.
What's my experience with pricing, setup cost, and licensing?
We take it as an open-source product. We downloaded it from the Moodle dashboard and then we sell it.
What other advice do I have?
We are not in partnership with Moodle.
New customers have to understand that even though it is open-source, they will have to spend money. They'll need to rebrand it, however, they need to work with people who understand the product. If you just install it as it is, the user experience will be a disaster if you don't understand what to do. It's not refined. It's not user-friendly for new users. If you have a really good team helping you, you can design some really good classes and programs.
Overall, I'd rate the product at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.