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Service Delivery Manager at HKBN
Real User
Cost-effective, stable, and scalable
Pros and Cons
  • "The most valuable feature is tiering."
  • "The integration with more apps has room for improvement."

What is our primary use case?

The solution is used for cost-effective storage data purposes. With OpenShift architecture we can do more depending on the requirements of the customer.

What is most valuable?

The most valuable feature is tiering. We can easily move the data from on-premises to lower-cost storage automatically which is valuable to our customers. Also, the testing environment ticket where the developer can use a single script for testing through the app.

What needs improvement?

The integration with more apps has room for improvement. 

The matrix with the hardware during the sizing has room for improvement.

For how long have I used the solution?

I have been using the solution for two years.

Buyer's Guide
NetApp StorageGRID
September 2025
Learn what your peers think about NetApp StorageGRID. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,759 professionals have used our research since 2012.

What do I think about the stability of the solution?

I give the stability a nine out of ten.

What do I think about the scalability of the solution?

I give the scalability a nine out of ten. 

How are customer service and support?

The technical support is good but there is room for more expertise.

How would you rate customer service and support?

Positive

How was the initial setup?

The deployment can take up to one year. Once all the resources and information are ready, we have to get the environment ready for the engineer to start working. A small deployment requires up to two people.

What's my experience with pricing, setup cost, and licensing?

We pay for a license annually.

What other advice do I have?

I give the solution a nine out of ten.

The number of people required for maintenance depends on the organization's requirements and size.

Our organization is enterprise-level.

I recommend the solution to others.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1151271 - PeerSpot reviewer
System Administrator - Storage and Backup at a manufacturing company with 10,001+ employees
Reseller
Secure, good deduplication capabilities, and reliable performance
Pros and Cons
  • "The technical support is good."
  • "Beyond the initial setup, this product is a little bit difficult to configure."

What is our primary use case?

I am a system administrator for storage and backup, and we only work with NetApp systems.

At the moment, we are only using the StorageGRID for file archiving. In a few months, we will be using it for production data.

This product is connected using fiber and iSCSI technologies.

What is most valuable?

The most valuable features are deduplication and security.

The performance is very good.

What needs improvement?

Beyond the initial setup, this product is a little bit difficult to configure. This is something that could be easier to do.

For how long have I used the solution?

We have been using NetApp StorageGRID for approximately six months and are currently in the installation phase.

What do I think about the stability of the solution?

We use StorageGRID on a daily basis and the stability is very good at the moment.

What do I think about the scalability of the solution?

We have not scaled the solution, although we have done the training and learned how to scale it. The process is not hard.

There are two of us in charge of administration.

How are customer service and support?

The technical support is good.

We have not had any issues that required escalation.

How was the initial setup?

The initial setup was straightforward. It was easy to deploy and it took approximately a week to complete. However, configuring it after the initial setup is something that could be easier to do.

What about the implementation team?

The vendor assisted us with the deployment. NetApp also handles the maintenance that is required. For example, it was updated yesterday.

What's my experience with pricing, setup cost, and licensing?

With respect to pricing, it is okay. This product is mid-range. We buy our licensing according to our needs.

What other advice do I have?

Overall, this is a good product and I recommend it. It has all of the features that we need at the moment. We expect to maintain it for the next five years.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
NetApp StorageGRID
September 2025
Learn what your peers think about NetApp StorageGRID. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,759 professionals have used our research since 2012.
reviewer1469070 - PeerSpot reviewer
Senior IT-Ingenieur at a tech services company with 501-1,000 employees
Real User
Very satisfied with the backup performance
Pros and Cons
  • "The backup features are valuable. I've heard from our backup and data protection people that our clients are very satisfied with the performance in junction with the backup, which they archive on this type of object storage."
  • "The price is something that NetApp could improve, as with most companies. NetApp is known for not being the cheapest storage option, which is also valid for StorageGRID. There are other storage options on the market which we are aware of and have done proofs of concept for, but you cannot really compare the list prices because, as a big user of NetApp storages, we have totally different prices than some list prices. Still, the price information we got for other options are almost always less expensive than StorageGRID."

What is our primary use case?

We primarily use NetApp as a service provider for IT structures, and are using it in three areas: for archiving, for backups, and for replacing some of the SES architectures, which are basically build machines. We are starting to replace some of them with these StorageGRID appliances. We have a couple of customers in private cloud areas who are using this type of storage from NetApp. 

What is most valuable?

The backup features are valuable. I've heard from our backup and data protection people that our clients are very satisfied with the performance in junction with the backup, which they archive on this type of object storage. 

What needs improvement?

The price is something that NetApp could improve, as with most companies. NetApp is known for not being the cheapest storage option, which is also valid for StorageGRID. There are other storage options on the market which we are aware of and have done proofs of concept for, but you cannot really compare the list prices because, as a big user of NetApp storages, we have totally different prices than some list prices. Still, the price information we got for other options are almost always less expensive than StorageGRID. 

For how long have I used the solution?

We have been using NetApp StorageGRID for a little less than a year. We are just at the beginning of implementing them. 

What do I think about the stability of the solution?

I haven't heard anything negative about the stability. 

What do I think about the scalability of the solution?

This solution is scalable—the scalability is always okay. 

How are customer service and support?

Not exclusively for StorageGRID, but NetApp's technical support is very good. Maybe we have weight already because we use so many NetApp storage solutions, but we always have their attention when we make a service call. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is not complex. The certification, or the trainings directly from NetApp, are usually one-week trainings for installing, maintaining, and administering the StorageGRID solutions. I can see we're prepared to use some other ones. This is also one of the main reasons why we want to push this and use more StorageGRID, even if we could probably find storage solutions that have more features, are more sophisticated, or are cheaper—we have the expertise within NetApp storage. 

When you implement something, it must fit into the environments which you already have. Because we are using maybe 90% NetApp storage, everything around it is organized, beginning with the APIs (how to do automation, for example), and is fitted to NetApp. This is why it's important, for operation and implementation, to use this kind of storage. 

What about the implementation team?

We implement this solution through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

NetApp is not known for being the cheapest storage option on the market. Almost all of the other storage options we looked at were less expensive than StorageGRID. The price is one thing to criticize, which is what we hear internally and from customers as well. They find the cost of the terabytes in this class of storage a little bit higher than expected.

What other advice do I have?

I rate NetApp StorageGRID a nine out of ten. 

The main reason why we exclusively use NetApp is because of the unified way that we can monitor it, manage it, and organize all the accounting around it. I'm sure there are other storage options that are cheaper or with better performance, but with relatively limited resources, we cannot spread all our knowledge to do every kind of storage. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Mir Gulzar Ahmed - PeerSpot reviewer
IT Manager at Synergy Computers
Reseller
Top 5Leaderboard
Great at meeting object storage challenges, very cost-effective
Pros and Cons
  • "Cost-effective and easy to deploy."
  • "Improvements need to be made in the support area."

What is our primary use case?

There are specific use cases for StorageGRID. The target customer market is the oil and gas sector, and media and entertainment, where they have large files including videos and archived news information. I am head of IT support and services and we are customers of NetApp StorageGRID.

What is most valuable?

The solution is very easy to deploy for any IT personnel. It's also cost-effective. It addresses all the challenges customers have with regard to object storage.

What needs improvement?

Marketing is a very weak area of NetApp in Pakistan. They are not investing in the Pakistan market. Improvements need to be made in the customer support area.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

It's more scalable than Hitachi Content Platform offering near to unlimited space. No company can reach the limits of NetApp StorageGrid, because of the petabytes.

How are customer service and support?

The company still has no footprint in Pakistan. We are lucky that the solution is simple to maintain. In that respect, Hitachi provides better support for their product. 

How was the initial setup?

The initial setup is straightforward. 

What other advice do I have?

I rate this solution nine out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Consultant at Infosys Ltd
Consultant
Enables direct operations without dependency on third-party or associated tools
Pros and Cons
  • "Duplication, interface and the manageability is good and simple."

    What is our primary use case?

    Our primary use case for this product is to replicate our backups to cloud on StorageGRID. We are integrators and don't use the solution ourselves, we install it for our clients. I'm an IT Service Consultant.

    What is most valuable?

    For StorageGRID, the duplication and interface are good and the manageability of StorageGRID is pretty good. So it's very simple to manage. I like the user interface. If you want to play with data on the grid you can do it very simply. You don't have to use any other tool. You can just carry out any direct operations without dependency on any other third-party tool or any associated tools. The speed is good too.

    What needs improvement?

    We had issues in a few areas because we couldn't do it from GUI. There is a separate tool for accessing the object and removing it and this created quite a challenge while exiting the data on StorageGRID and removing it. Aside from that it's quite a manageable solution. 

    For how long have I used the solution?

    I've been using this solution for three years. 

    What do I think about the stability of the solution?

    Yes, it's a stable solution. 

    What do I think about the scalability of the solution?

    This solution is scalable.

    How are customer service and technical support?

    I've used the technical support many times and they are very good. 

    How was the initial setup?

    The initial setup is quite complex but that has something to do with the way we have our infrastructure which is complicated. This is not the physical implementation, we were able to do that ourselves and it took about a day or so and was straightforward. 

    What other advice do I have?

    This is a good storage box and I would recommend it. It depends on how it matches with your IT infrastructure and the other components.

    I would rate this solution a nine out of 10. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
    PeerSpot user
    Lead Infrastructure Engineer at a computer software company with 11-50 employees
    Real User
    The implementation went smoothly. It is a 'setup and forget' type of appliance.
    Pros and Cons
    • "The ability to get to the StorageGRID from anywhere on my network. The solution is remote. You don't have to be at a physical location."
    • "The implementation with NetApp went smoothly. It is a 'setup and forget' type of appliance."
    • "It has enabled us to save money on storage costs. We removed our tape library."
    • "It has improved our operational efficiency through time consumption and logistics by 40 to 50 percent. Everything that had to do with our legacy tape solution has been improved and is now more efficient."
    • "There was a small amount of confusion when working with StorageGRID and Active Directory for access. We had to do things three to four times resulting in our engineer troubleshooting a couple of things. The location of the menu, along with what is inside the menu: configurations, settings, etc., is not straightforward to users. Most users are Windows-based. So, when make logical changes to the menu which are not similar to Windows, users and administrators get confused."
    • "The redundancy and reliability are great, but I also see room for improvement there. I would like to see more efficiency in the storage and dedupe/compression solutions."

    What is our primary use case?

    We use StorageGRID at our DR site for backup solutions. We have it as an S3 bucket where we have an AltaVault in place which communications with our StorageGRID, replicates our backup data, and whatever we place on our AltaVault sends it over to our StorageGRID. We also have another AltaVault virtual appliance in DR, which helps us do the backup in case of a disaster. 

    We use the solution purely for backup. 

    How has it helped my organization?

    This solution helps us automate our storage infrastructure. We now have backups where everything is automated from A to Z. All we have to do is monitor it and make sure the jobs do not fail. If the jobs are failing, we resolve the issue. StorageGRID is our backup data store.

    What is most valuable?

    The S3 bucket.

    The ability to get to the StorageGRID from anywhere on my network. The solution is remote. You don't have to be at a physical location.

    Backup and recovery as fast as you can using AltaVault.

    Deduplication and compression: You save up to 70 to 80 percent of your data size, if not more. This is for nonencrypted data. 

    You can save up on your own storage using StorageGRID.

    What needs improvement?

    The GUI should work a bit better. ONTAP is great. They should take the lead of ONTAP and apply that to StorageGRID. 

    There was a small amount of confusion when working with StorageGRID and Active Directory for access. We had to do things three to four times resulting in our engineer troubleshooting a couple of things. The location of the menu, along with what is inside the menu: configurations, settings, etc., is not straightforward to users. Most users are Windows-based. So, when make logical changes to the menu which are not similar to Windows, users and administrators get confused. 

    The redundancy and reliability are great, but I also see room for improvement there. I would like to see more efficiency in the storage and dedupe/compression solutions.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    It is stable. It is a hardware appliance which comes with redundancies. Hardware can always fail at any given time. However, we have known all the NetApp solutions to be "on". 

    It is not a single unit, so you always have to have redundancy in place. The reaction time for NetApp support to bring the appliance back online if one of them goes down is pretty high, so we are comfortable.

    We have not experienced any failures yet.

    What do I think about the scalability of the solution?

    Scalability is known throughout NetApp appliances. You can add more nodes to the cluster, and it is seamless and nondisruptive. As long as you have the first two nodes, you are in HA. Then, everything else you add to it is seamless and nondisruptive.

    How are customer service and technical support?

    I am thrilled with the support.

    We implemented the solution three to four months ago, so we have not yet experience the toughest support cases.

    Which solution did I use previously and why did I switch?

    We used to use tapes as backups. We have heaps of tapes lying around. Now, we don't need to use tapes. We have our own backup solution and it integrates well with the tool that we use. It is compatible with most of the tools out there, especially the leading tools for backup. StorageGRID is easier to use and has saved us a lot of time, storage place, logistics, moving tapes around and placing them in a third location, shipping tapes to our DR site, etc. It creates our own private cloud.

    We also had a local storage solution, which we still have, as a backup (just in case).

    We moved to this solution because we wanted a hybrid cloud solution where we owned our data, not having to request it from third-parties.

    How was the initial setup?

    The implementation with NetApp went smoothly. It is a 'setup and forget' type of appliance. 

    The initial setup was as straightforward as it gets. It took us two days to do the racking and stacking, the physical parts. Configuring and running it is plug and play. It came out-of-the-box. All we had to do was set up the network and access configurations along with our S3 bucket, then we were good to go. 

    What about the implementation team?

    We used a reseller, but NetApp implemented the technology for us. The reseller just connected us to NetApp, and we bought the appliances. The total implementation A to Z was with a NetApp engineer.

    Our experience with the reseller was great.

    What was our ROI?

    It has enabled us to save money on storage costs. We removed our tape library.

    The capabilities of the appliance will save us a lot more in the long run.

    It has improved our operational efficiency through time consumption and logistics by 40 to 50 percent. Everything that had to do with our legacy tape solution has been improved and is now more efficient. 

    What's my experience with pricing, setup cost, and licensing?

    We are planning to go to the cloud. Due to the expenses of the cloud, especially when you are downloading your data off the cloud from AWS or Microsoft Azure, that is where they get you. Creating your own data stores, backups, or storage grids, helps eliminate all these costs of downloading all the data back after you upload to the cloud.

    Buying the solution is expensive, but it saves you money down the line when you factor in the logistics of not having to buy tapes.

    Which other solutions did I evaluate?

    We are a NetApp shop. We have FlexPod in place. We are just comfortable dealing with NetApp.

    The consideration of other vendors was not in the picture at the time of evaluation.

    What other advice do I have?

    Make sure you explore all solutions and use cases for StorageGRID. If you are using it for backup, ensure you understand both the backup and the restore site. At the time of implementation, we used AltaVault. However, we never talked about restoring the data on the DR site. Apparently, if you want to restore data, you need to open the S3 bucket but you also have to use the same AltaVault appliance to restore the data.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    StorageA7004 - PeerSpot reviewer
    Storage Architect at TELUS Corporation
    Real User
    It has awesome scalability. We consume it with storage appliance nodes, then we just plug and play as we need more.
    Pros and Cons
    • "It has awesome scalability. We consume it with storage appliance nodes, then we just plug and play as we need more."
    • "I would like to see them integrate more with the monitoring platforms. It is a bit difficult to get automated monitoring of the system."
    • "The processes around installation and upgrade need improvement."

    What is our primary use case?

    We have set up an Internet-facing S3 service. We use and sell that to customers in that format.

    We also use it internally, though not that much. I set up the networking for the internal use case.

    It is mostly used for backup and archival workloads at this point.

    How has it helped my organization?

    We can provide something that customers can consume. Also, the licensing that the S3 service provides them from a FabricPool standpoint is more attractive than the licensing from AWS or Azure.

    It helps us automate our storage infrastructure by allowing us to consume storage appliances as we need them.

    What is most valuable?

    Gives us that object storage presence in the Canadian marketplace. We are the only service provider providing it today, outside of the big players: AWS and Azure.

    It has excellent usability.

    What needs improvement?

    I would like to see them integrate more with the monitoring platforms. It is a bit difficult to get automated monitoring of the system.

    The processes around installation and upgrade need improvement.

    What do I think about the stability of the solution?

    The stability is good.

    What do I think about the scalability of the solution?

    It has awesome scalability. We consume it with storage appliance nodes, then we just plug and play as we need more.

    How are customer service and technical support?

    The technical support is good. It is easy to escalate issues. I haven't taken advantage of it too many times though.

    Which solution did I use previously and why did I switch?

    We were using something else (EMC Atmos), but it got antiquated and we decided to switch. There were a number of factors for switching: 

    • The experience wasn't that good on the platform. 
    • We had some bad vibes with it. 
    • We saw this as an opportunity to integrate a bit more with some of our other NetApp systems. 
    • The market was going in a different direction for services.

    We had to get out there with a product as well.

    How was the initial setup?

    It was pretty complex at the time to initially set up. It was an older version when we initially put it in place, so there were some hiccups. However, this last go around with our test system, the install was smoother and easier to get up and running.

    What about the implementation team?

    We had NetApp Professional Services help us out with the initial deployment. They were good.

    What was our ROI?

    We have seen ROI.

    We save money on storage costs from this solution since it allows us to have a source of revenue from customers consuming the service.

    Which other solutions did I evaluate?

    While we did evaluate other vendors, our partnership with NetApp swayed us towards them.

    What other advice do I have?

    Look at StorageGRID product because it hits that sweet spot of what you are trying to do as a service provider from an S3 perspective.

    There are a couple of opportunities that we're looking at for IoT analytics or machine learning in the near future.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
    PeerSpot user
    Senior Systems Administrator at a aerospace/defense firm with 10,001+ employees
    Real User
    It helps automate our storage infrastructure, but it does have its quirks
    Pros and Cons
    • "It helps automate our storage infrastructure."
    • "Right now, we have an older StorageGRID. I like that we can grow it."
    • "It improves our operational efficiency."
    • "It has its quirks here and there, but it is an older NetApp system."
    • "We want to move towards Azure in the cloud. Right now, the system is all physical."

    What is our primary use case?

    For the amount of data storage that our engineers use, I need a big data storage grid.

    We use IoT, but I am unable to provide examples because of our classified environment.

    Our NetApp system administrators say that it runs well. It does have its quirks here and there, but it is an older NetApp system.

    How has it helped my organization?

    It helps automate our storage infrastructure and improve our operational efficiency.

    What is most valuable?

    With the amount of data storage that we use, it is helpful.

    What needs improvement?

    We want to move towards Azure in the cloud. Right now, the system is all physical.

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    Right now, we have an older StorageGRID. I like that we can grow it.

    We are looking to go to Microsoft Azure on the cloud because we want to grow and expand the amount of storage data that we have. We have a good amount, but with the number of projects that we have going on, we could use more.

    How are customer service and technical support?

    The technical support is good. 

    Which solution did I use previously and why did I switch?

    We had to go with something bigger because of the amount of projects that we had going on and the increase in storage data.

    How was the initial setup?

    The initial setup was straightforward.

    What was our ROI?

    While we have been able to save money on storage costs, it could be better.

    What other advice do I have?

    It is definitely a great investment for larger companies.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user