OpenText ALM / Quality Center Reviews

A comprehensive solution aiming for total Test management. It has bindings with HP QTP which is a test automation tool. With the addition of BPT (Business Process Testing), QC along with QTP has been the choice for test automation in most of the IT businesses.

Maintenance of test artifacts becomes messy when there are many scripts and supporting test artifacts. HP QC makes it easier to maintain the scripts and also organize them into various business areas.

Backup strategy is lacking in QC. Once the QC server crashes, all your automation artifacts are unrecoverable. Though we can create QC project files to create a backup, there is size limitation when you restore the backup.

4 years and 6 months

Configuration of QC contains a number of steps which could be made simpler. Many of these settings can be default with an option for the user to change them.

Getting to the root cause of any issue with QC is difficult. In many cases, restoring the QC projects is the way to resolve issues. Though HP support is available, it is not immediate.

As with the scalability, there are no issues with QC. It handles multiple connections very easily. And also if there is a crash on one machine where one test artifact is locked, the lock is automatically released in some time. But it would be great if there was recovery options built in after a crash.

The technical support is prompt and understand business urgency.

I have worked on TFS. The features of TFS are limited when compared to QC.

The initial setup was pretty straightforward.

• Test Plan
• Test Execution
• Defects tab
• Mapping tests to requirements
• Reporting

The reports we can generate are better.

The performance needs work, as over the past couple years, where I have worked with large companies, I noticed slower response times.

I have used HP ALM and Quality Center and TestDirector for 18 years.

There were some issues.

It is stable in its functionality, but there is some slowness with its performance.

It seems to function with very large companies, but sometimes there seems to be a slower response time, and it could be an internal network issue within the company, but I'm not sure.

I have not had to work with the customer service.

• Test Plan
• Test Lab
• Defects
• Requirements
• Dashboard - Reports

• Improved the work quality
• Centralized location for the testing life-cycle
• Traceability and visibility to all the members and stakeholders of projects
• Standardization of test cases
• Test case execution and validation
• Ease of integration with automation tools like QTP, LoadRunner, SOATest etc.

The performance of this product is really poor, and there is no dashboard (reports) for the groups or users on the home page. Also, instead of one database, there are separate ones for each project.

I've used it for three years.

No issues encountered.

No issues encountered.

If you add any custom workflow (scripting), then in the long run there will be a deviation in application performance.

Customer Service:

It's excellent.

Technical Support:

It's excellent, but they don't support scripting unless it's in your PO.

We used JIRA. Its is also a good tool for defect tracking, but due to the lack of test and requirements management in JIRA, we have moved to ALM.

Straightforward. I've gone through the installation admin, and followed the same steps and it was fine.

We did it in-house.

It's a bit costlier when compared to other tools on the market, and you have to haggle with HP for this product.

We also looked at TFS.

Its a good tool for a perfect software development company where release/project roll outs happen on a planned basis. It's not a supportive tool for an agile environment.

• Customization
• Analysis view
• Test Plan
• Defect
• Centralized repository which can sync both onshore and offshore

The company needed an option to integrate all our open source tools like JIRA, Jenkins, LFT, UFT, etc., and Quality Center does this.

It should have the option to integrate open-source and third-party tools. I'd also like more collaboration options. They could make it more lightweight and improve its performance.

I've used it for eight years.

There were some data migration issues when we upgraded to the next version. This was with the user-defined table/column as the extra tables were complex when converting to the newer version.

No issues encountered.

No issues encountered.

Customer Service:

It's good, 8/10.

Technical Support:

It's good, 8/10.

We have other open source products that do not meet all our requirements

It was complex.

We did it in-house.

It’s good to use for a big organization.

I've been using Quality Center for 11 months.

As long as procedures are clear, then anyone can execute the tests. It no longer has to be the person that initially discovered the issue.

Full product is very complex plus the licensing left much to be improved.

No - We were a smaller company than most.

No - We were a smaller company than most.

No - We were a smaller company than most.

No dealings with them or the technical support

Unknown as was not involved in initial setup

In-house team

a. Check the licensing as we had to log off from the tool as the company could not afford a license for every person. This was bypassed eventually by having a client performing the login, get your data out and logoff.

We use this solution for an Avionic System to test for integration and verification with real and simulated hardware.

By using QC we broke down silos (of teams), improved the organization of our tests, have a much better view of the testing status, and became much quicker in providing test results with document generation.

The automated document generation provides the ability to perform tests within one day of our flight test readiness reviews. In the past, the timespan was several weeks.

We would like to have support for agile development. As we do not have this capability, we are now investigating the use of Octane.

Five years.

Quality assurance, requirement, and testing.

ALM helps focus on requirements, test, and the execution, track your defects, etc.

• Requirements
• Test
• Release process
• Defect tracking.

Release management and integration with other tools.

More than five years.