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QA Analyst at Tsoft
User
Lab Management provides a 360 view
Pros and Cons
  • "Lab Management is a valuable feature, because you have a 360 view."
  • "The QA needs improvement."

What is our primary use case?

Our primary use case is for regression testing.

How has it helped my organization?

We use Micro Focus products together to improve organizational SLAs.

What is most valuable?

Lab Management is a valuable feature, because you have a 360 view.

What needs improvement?

The QA needs improvement.

Buyer's Guide
OpenText ALM / Quality Center
May 2025
Learn what your peers think about OpenText ALM / Quality Center. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user716562 - PeerSpot reviewer
Test analyst in behalf of Alten at a insurance company with 1,001-5,000 employees
Vendor
Plan Your Test Execution Very Thoroughly With Configurations And Setups In The Test Lab

What is most valuable?

You can plan your test execution very thoroughly with configurations and setups in the test lab. This is very unique in comparison with other tools.

What needs improvement?

To add test cases from the test plan in test lab, the filtering function is not very user-friendly. Comparing the functionality with the querying/filtering functionality from TFS, which is much more user-friendly, it is clearer and the default screen is almost full-sized,

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

I do not know.

Which solution did I use previously and why did I switch?

I have worked at other companies, I cannot choose between solutions.

How was the initial setup?

No, I was not the admin of this application, and the setup itself is not complex, nor very straightforward (but somewhere in the middle).

What's my experience with pricing, setup cost, and licensing?

I would not recommend this product If you have a small organization, which would not use this tool very often.

The pricing is very expensive, but it covers a full solution, which means, you will use a lot of functionalities and gain in time and efficiency.

Which other solutions did I evaluate?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
OpenText ALM / Quality Center
May 2025
Learn what your peers think about OpenText ALM / Quality Center. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
PeerSpot user
Project Manager at a tech services company with 1,001-5,000 employees
MSP
We deal with our test cases and execution, and the mapping is taken care by the product

What is most valuable?

Features that support documentation and test results from Requirements through Test Cases to Scripts to Execution results (pass or fail), then to Defects.

How has it helped my organization?

Life was made easy by shifting the MS Office documentation to the product. We deal with our test cases and execution, and the mapping is taken care by the product. You pass/fail a test case and product tells you what requirements/features of the product are good to go into production.

What needs improvement?

Auto-generation of automation scripts. Integration into the UTF (earlier QTP) has little more scope to improve.

For how long have I used the solution?

I've used this solution for four years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

A nine out of 10.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward.

What's my experience with pricing, setup cost, and licensing?

Very expensive.

Which other solutions did I evaluate?

Some Open Source tools, but did not choose them as they lack support.

What other advice do I have?

Have a skilled person to do the administration. You will love the ease of reporting that results in.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Software Quality Assurance & Testing Specialist, MTN Nigeria Ltd at a tech services company with 1,001-5,000 employees
Real User
The report feature has helped me to generate a quality index report. The product creates a database per project and this results in poor disk space management.

What is most valuable?

The report feature has helped me to generate a quality index report which is a critical report for management decisions. The report is generated monthly.

How has it helped my organization?

There are many reports that are generated monthly from the tools which assist us in making key decisions concerning the quality of software and products.

What needs improvement?

The product creates a database per project and this results in poor disk space management, as well as frequent backup and restore. This should be improved upon.

For how long have I used the solution?

We have been using this solution for four years.

What do I think about the stability of the solution?

There were no issues with stability.

What do I think about the scalability of the solution?

There were no issues with scalability.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

We did not use a different solution previously.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

I suggest organizations should attempt cloud services.

Which other solutions did I evaluate?

We did not evaluate other options before this one.

What other advice do I have?

It is a good product, but it still requires customization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user568005 - PeerSpot reviewer
Senior Manager - Projects at a energy/utilities company with 1,001-5,000 employees
Vendor
We use it to test business requirements through user acceptance testing. Integration into release management is missing.

What is most valuable?

From a testing point of view, it takes us a step closer to automation. Our testing is quite manual at the moment. We can use it from start to finish; from testing business requirements right through user acceptance testing, load testing, and performance testing. That's a positive feature.

How has it helped my organization?

It has dramatically reduced the number of defects that go into production. There have been no serious outages, nor serious problems where we had to do a rollback or anything like that. The transition into production has been very smooth.

What needs improvement?

From a tool point of view, I would like see some integration into release management. That is the biggest pain point at this moment.

For how long have I used the solution?

We bought this solution three years ago.

What do I think about the stability of the solution?

From a performance point of view, stability is very good.

What do I think about the scalability of the solution?

ALM has not directly assisted scalability. I wouldn't say ALM assists with scalability at all.

How is customer service and technical support?

I haven’t used technical support, but my team has. I don't know about their experience with them, but if they were not satisfied, I would have found out about it.

What other advice do I have?

Don’t just focus on the technology and buying it, but rather focus on the processes behind the support of the technology. That was our biggest lesson.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user199773 - PeerSpot reviewer
Team Lead at a tech company with 1,001-5,000 employees
Vendor
Test report generation is a valuable feature but can be improved.

What is most valuable?

  • Test Management
  • Test Report Generation

How has it helped my organization?

Option to trace bug directly from App.

What needs improvement?

  • Test Report Generation
  • Creating test iterations/projects

For how long have I used the solution?

I've used it for over two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Did not use it, as it was enterprise provided.

Technical Support:

We have an internal technical team.

Which solution did I use previously and why did I switch?

We previously used RTM, and we switched because ALM is better than IBM RTM tool.

How was the initial setup?

Our internal technical team did it, but It was not tough though.

What about the implementation team?

In-house implementation.

What was our ROI?

Good.

What other advice do I have?

Good product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Head of QA at a analyst firm with 501-1,000 employees
Vendor
Very strong product but I would like to see integration with an Agile Tool

Valuable Features:

I've used this product for 8 years. I find Managing Test Life Cycle and Reporting to be the most valuable components.

Improvements To Organization:

Test Management has become very easy. All the test cases are tracked and reports can be run on various factors to decide productivity, code status, defect density etc.

Room For Improvement:

Integration with an Agile Tool (e.g. RTC)

Deployment Issues:

No

Stability Issues:

No

Scalability Issues:

No

Customer Service:

Very Good

Technical Support:

Very Good

Initial Setup:

It's straightforward but sometimes it can interfere with other products because of lots of client components.

Other Advice:

It's a very strong product which comes up with lots of additional add-ins.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user205077 - PeerSpot reviewer
it_user205077Software Account Manager at a tech vendor with 10,001+ employees
Vendor

I would like to comment about HP Agile Manager (Agile Project Management Tool). It is very well integrated with HP QC, it mean, this integration is out-of-the-box, bidirectional and free of charge. If you want you can try it without compromise.

See all 2 comments
PeerSpot user
Team Lead at a tech services company with 501-1,000 employees
Consultant
Easy To Track Test Cases' Automation Status

What is most valuable?

  • Entering requirements and mapping of requirements with test cases.
  • Writing and execution of test cases and reporting defects.
  • Generating customized reports.

How has it helped my organization?

Our organization has developed a product for automating test cases and we track the test cases' automation status with HPE ALM. It includes a column which made it easy to track them.

What needs improvement?

It needs a feature for scheduling of automation scripts to run automatically. This feature would be very useful.

For how long have I used the solution?

Five years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Quick response.

Which solution did I use previously and why did I switch?

We checked out other tools like JIRA and Rally which also have good features, but HPE ALM has is user friendly.

How was the initial setup?

Straightforward.

What's my experience with pricing, setup cost, and licensing?

No suggestions.

Which other solutions did I evaluate?

No.

What other advice do I have?

As long as you can afford it, go for this product. Otherwise, there are less expensive or open source products with almost the same features.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free OpenText ALM / Quality Center Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free OpenText ALM / Quality Center Report and get advice and tips from experienced pros sharing their opinions.