OpsRamp Reviews

I main used this solution for on-boarding network and storage devices, then monitoring the clients environment, according to their requirements for these devices.

The most valuable feature of this solution in my experience, is that the available reporting is quite accurate. 

The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind.

The report building feature of this solution could definitely be enhanced to be more straightforward to use, and to allow for different parameters for reporting to be input, such as showing the version in use in a clients environment.

The product also tends to release updates first and find out there is an issue later. This leads to clients reporting bugs in the running performance.

I have been working with this solution for five years.

This is a mostly stable but solution, but scaling up the number of users has a negative impact on its performance.

This solution is scalable, but extra users tends to result in connection losses.

The support team for this solution are very good and have excellent technical skills. However, there were occasional issues with language barriers that meant it took longer to resolve problems than it should have.

There are also support articles available on the product website, but despite the manufacturers claims that they are user-friendly, they are actually complicated to follow.

Neutral

I found the initial setup of this solution to be quite easy, and the deployment across 100 devices took around 15 minutes to complete.

The initial setup, I think the OpsRamp team does it. And like I said, there are resources that you can follow, but they're not actually quite accurate.

I would recommend this solution to start-up organizations on a budget, but it may not be suitable for larger businesses with more in-depth requirements.

I would rate this solution a five out of ten.

We mainly use this solution for its incident and inventory management functions.

We find the product's seamless integration with Zendesk to be extremely valuable to our business.

We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs.

We have been using this solution for over two years now.

We have found it to be a very stable solution.

This solution is easily scalable as required.

We have found the technical support team to be very good at what they do.  They respond quickly when we raise issues, and will escalate problems when we feel it is necessary.

In addition to this, the support team have arranged training for our in-house team on their new upgrade release.

Positive

We were previously using multiple solutions, but decided to switch to this product after trialling and reviewing it, due to how robust it is.

We found that the initial setup for this solution was straightforward, but that it would require some time and training before using the tool itself.  When setting up the product, we needed to set up multiple service and user accounts in the cloud and then integrate them with the software; this wasn't difficult to do, but it was time consuming.

The licensing for this solution is offered in bundles, payable on a yearly basis.  The cost of the bundle is dependant on how many resources an organization is using.

I would recommend this solution to any business that is looking for this type of product.  The software is web-based, which means that the implementation only requires logging into a URL in order for it to be carried out.

I would rate this solution an eight out of ten.

The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution.

OpsRamp cannot be scaled for big and large company deployments.

I have been using OpsRamp for four to five years.

I rate OpsRamp an eight out of ten for stability.

I rate OpsRamp a seven out of ten for scalability.

I previously used Micro Focus. We switched to OpsRamp because it’s a cost-effective, single-platform solution that is easy to deploy.

The solution's initial setup is easy.

The solution's deployment took three months.

We have seen a return on investment with OpsRamp.

OpsRamp is a cost-effective solution.

OpsRamp is deployed on-cloud in our organization.

Overall, I rate OpsRamp a seven out of ten.

We mainly use this product for our monitoring activities.

The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area.

The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out. 

We have been using this solution for around six to seven years.

We have found this solution to be mostly stable, with occasional issues that affect performance.

In our experience this solution is scalable.

The technical support is good, and they are quite knowledgeable, but they could improve their responsiveness.

Neutral

The initial setup of this solution was quite easy.

The implementation was carried out by our in-house team.

I would rate this solution a nine out of ten.

We primarily use it for IT operations management.

An area of improvement would be application monitoring, but OpsRamp is currently working on improving it.

The most valuable feature is artificial intelligence.

We have been using this solution for more than ten years.

It is a stable solution, and only minimal maintenance is required. We only require a minimum of two people to maintain.

It is a scalable solution. We can scale up and down according to the number of devices or workload.

The technical support is fantastic, and they are fast to respond. The technical support is also very knowledgeable.

The onboarding, configuration and integration were good, smooth and straightforward. I rate the setup a ten out of ten.

Deployment takes a couple of days, depending on the customer's environment and size. It is a suitable solution for medium and large enterprises. However, it is not ideal for smaller-sized companies because they don't have enough devices to monitor the solution, so they use a solution from OpsRamp.

The product is not expensive and is cheaper than the competitors.

I rate this solution a ten out of ten. The main differences between OpsRamp and other solutions are the AI and ease of implementation and scaling.