OpsRamp Reviews

We mainly use this solution for its incident and inventory management functions.

We find the product's seamless integration with Zendesk to be extremely valuable to our business.

We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs.

We have been using this solution for over two years now.

We have found it to be a very stable solution.

This solution is easily scalable as required.

We have found the technical support team to be very good at what they do.  They respond quickly when we raise issues, and will escalate problems when we feel it is necessary.

In addition to this, the support team have arranged training for our in-house team on their new upgrade release.

Positive

We were previously using multiple solutions, but decided to switch to this product after trialling and reviewing it, due to how robust it is.

We found that the initial setup for this solution was straightforward, but that it would require some time and training before using the tool itself.  When setting up the product, we needed to set up multiple service and user accounts in the cloud and then integrate them with the software; this wasn't difficult to do, but it was time consuming.

The licensing for this solution is offered in bundles, payable on a yearly basis.  The cost of the bundle is dependant on how many resources an organization is using.

I would recommend this solution to any business that is looking for this type of product.  The software is web-based, which means that the implementation only requires logging into a URL in order for it to be carried out.

I would rate this solution an eight out of ten.

We are using OpsRamp for infrastructure monitoring and site URL availability.

The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful.

OpsRamp could improve the critical alerts. We have been receiving some false alerts when monitoring. For example, the alert shows the site is down, but when we try to do manual access to the URL, it's accessible.

I have been using OpsRamp for approximately two years.

OpsRamp is stable. However, we have some issues with the OpsRamp agent sometimes.

OpsRamp is scalable. We can add and control the users.

We have more than 100 people using the solution. 10 to 15 of the 100 users are administrators who create dashboard alerts.

There are times when we raise a support request to the OpsRamp team and the response is not quick enough. The SLA is not quick enough.

The initial setup of OpsRamp is in the middle range of difficulty. The time it takes for the deployments depends on many factors, such as infrastructure resources.

We have an administration team in Active Directory managing the user's access to OpsRamp at the employee level, they will grant certain permission to everything.

There is an annual licensing fee to use OpsRamp.

Our company selected OpsRamp over other solutions because it is more user-friendly and cost-effective.

You will have to know what monitoring you need to set up and what kind of alerts. 

I would recommend this tool to others.

I rate OpsRamp an eight out of ten.

The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution.

OpsRamp cannot be scaled for big and large company deployments.

I have been using OpsRamp for four to five years.

I rate OpsRamp an eight out of ten for stability.

I rate OpsRamp a seven out of ten for scalability.

I previously used Micro Focus. We switched to OpsRamp because it’s a cost-effective, single-platform solution that is easy to deploy.

The solution's initial setup is easy.

The solution's deployment took three months.

We have seen a return on investment with OpsRamp.

OpsRamp is a cost-effective solution.

OpsRamp is deployed on-cloud in our organization.

Overall, I rate OpsRamp a seven out of ten.

We mainly use this product for our monitoring activities.

The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area.

The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out. 

We have been using this solution for around six to seven years.

We have found this solution to be mostly stable, with occasional issues that affect performance.

In our experience this solution is scalable.

The technical support is good, and they are quite knowledgeable, but they could improve their responsiveness.

Neutral

The initial setup of this solution was quite easy.

The implementation was carried out by our in-house team.

I would rate this solution a nine out of ten.

We primarily use it for IT operations management.

An area of improvement would be application monitoring, but OpsRamp is currently working on improving it.

The most valuable feature is artificial intelligence.

We have been using this solution for more than ten years.

It is a stable solution, and only minimal maintenance is required. We only require a minimum of two people to maintain.

It is a scalable solution. We can scale up and down according to the number of devices or workload.

The technical support is fantastic, and they are fast to respond. The technical support is also very knowledgeable.

The onboarding, configuration and integration were good, smooth and straightforward. I rate the setup a ten out of ten.

Deployment takes a couple of days, depending on the customer's environment and size. It is a suitable solution for medium and large enterprises. However, it is not ideal for smaller-sized companies because they don't have enough devices to monitor the solution, so they use a solution from OpsRamp.

The product is not expensive and is cheaper than the competitors.

I rate this solution a ten out of ten. The main differences between OpsRamp and other solutions are the AI and ease of implementation and scaling.