PRTG Network Monitor and OpsRamp are both contenders in the network monitoring and IT management space. While PRTG is praised for its ease of use and cost-effectiveness, OpsRamp distinguishes itself with advanced AIOps integration and predictive analysis capabilities.
Features: PRTG Network Monitor is valued for its rapid deployment, cost-efficiency, and its highly scalable architecture that supports a wide range of technologies through versatile sensors. OpsRamp is esteemed for its comprehensive dashboards, event correlation, and robust alerting systems powered by AIOps features, which offer predictive analysis and seamless integration flexibility.
Room for Improvement: PRTG could improve its templates, application monitoring, and graphical interfaces, along with enhancing sensor robustness and mobile app functionality. For OpsRamp, users desire advancements in process automation, reporting customization, and more mature ITSM platform features, along with a user-friendly interface and more stable updates.
Ease of Deployment and Customer Service: PRTG offers robust on-premises deployment, though email-based support can sometimes lead to delays. It is complemented by a comprehensive knowledge base. OpsRamp provides hybrid and cloud deployment models, generally receiving favorable feedback on its customer service quality, although some users have noted a need for improved technical support responsiveness.
Pricing and ROI: PRTG Network Monitor is considered competitively priced, especially for smaller environments, though the cost rises in larger setups. It provides good ROI through proactive management. OpsRamp's flexible licensing and fair pricing for comprehensive access are noted, with both tools delivering ROI through operational efficiency and problem mitigation.
It is important to stick with available features and provide customers with clear, precise details about what can and cannot be done to avoid anomalies.
I find the licensing model convenient and clear enough, and I have seen a return on investment with OpsRamp.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
I have seen a return on investment with PRTG Network Monitor as it has saved a lot of time, and its monitoring has reduced manpower requirements, which has been helpful.
Having a dedicated firefighter team for each MSP would be beneficial.
The setup process is well-documented, making it easy to deploy.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
We are getting solutions on time, and they are very helpful.
On a scale of one to ten, scalability is rated as 9.5.
PRTG Network Monitor has the ability to scale and add new devices.
You can install them in each network, even if they are not connected, and it works.
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
Technical support should be improved.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.
it does not strike me as expensive, and the licensing model is clear enough.
Pricing is by the number of devices, not by sensor.
The prices are very high for PRTG Network Monitor.
It's not too high, nor too low, but it's reasonable.
I have utilized OpsRamp's capability for predictive analytics, and it has been important in fostering collaboration between my IT and development teams under DevOps methodologies, where applicable.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
Product | Market Share (%) |
---|---|
PRTG Network Monitor | 4.4% |
OpsRamp | 2.7% |
Other | 92.9% |
Company Size | Count |
---|---|
Small Business | 1 |
Midsize Enterprise | 3 |
Large Enterprise | 8 |
Company Size | Count |
---|---|
Small Business | 56 |
Midsize Enterprise | 18 |
Large Enterprise | 40 |
OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.
OpsRamp Features
OpsRamp has many valuable key features. Some of the most useful ones include:
OpsRamp Benefits
There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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