OpsRamp offers value through its monitoring and alerting tools, seamless Zendesk integration, AI-driven features, dashboards, alert generation, predictive analysis, and event correlation. Users highlight its single pane of glass, multi-tenant architecture, comprehensive monitoring capabilities across infrastructure, networks, and applications. OpsRamp enhances productivity, noise reduction, and collaboration. The interconnections between tools, accurate reporting, seamless integration, and automations differentiate it from standard options. The platform supports hybrid infrastructure and DevOps methodologies, making processes efficient for businesses.
- "What I appreciate most about OpsRamp is that while many tools in the market provide standard monitoring, OpsRamp stands out as a differentiator by providing AIOps features, including correlation, deduplication, and automation where we can run RBA scripts on top of created alerts."
- "The multi-tenant architecture capability of OpsRamp has helped me streamline and improve the processes within my organization."
- "It is a pretty stable solution."
OpsRamp struggles with scalable deployment for large companies and inconsistencies in patch management. Users face issues with network capabilities, limited application monitoring, and false alerts. The platform's UI is not user-friendly, and improvements in technical support, automation, and process automation are needed. There is a need for enhanced ITSM features and a self-service portal for cloud management. Users also desire a more powerful dashboard, customizable reporting, and improved engagement from the product team for enhancements.
- "Currently, it performs infrastructure monitoring but has limited capability in application monitoring, which needs improvement."
- "Technical support should be improved, and I have noticed other areas in OpsRamp that could be improved or enhanced."
- "OpsRamp had shortcomings associated with its network capabilities."
