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OpsRamp pros and cons

Vendor: OpsRamp

3.9 out of 5

13 reviews
84% willing to recommend

Pros & Cons summary

OpsRamp empowers SMBs with ITSM, alerting, and monitoring features, offering seamless Zendesk integration. Quick dashboard creation for infrastructure monitoring enhances value with strong alert automation, yet scalability issues exist for large deployments. The multi-tenant capability supports process improvement; however, OpsRamp should enhance its ITSM maturity to lessen reliance on other tools and improve application monitoring accuracy. Enhancements in automation, network capabilities, and technical support are needed to align with user expectations.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

OpsRamp assists small and medium-sized businesses with ITSM, alerting, and monitoring features.

Technical support is fantastic and fast to respond.

Seamless integration with Zendesk is extremely valuable to businesses.

Alert generation is valuable because OpsRamp monitors resources and generates alerts based on implemented thresholds.

Predictive analysis, event correlation, and multi-tenant architecture improve organizational processes.

CONS

OpsRamp lacks a self-service portal for cloud deployments and needs maturity validation towards ITSM to reduce reliance on more mature tools like ServiceNow.

Application monitoring needs improvement and development into a comprehensive CMP tool to consolidate cloud management.

OpsRamp should enhance critical alert systems to prevent false alerts and improve the search functionality to avoid lag during searches or comparisons.

Process automation capabilities are insufficient, lacking flexibility in alert generation based on various metrics and security issues.

Scaling OpsRamp for large company deployments is challenging, with issues like patch detection delays for AVDs and shortcomings in network capabilities.

OpsRamp Pros review quotes

VA

Sr. Technical Architect

Jul 6, 2022

It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features.

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Syed Salman Jawaid Najmi

Implementation Engineer - DevOps-MSP at ARPATech (Pvt) Ltd

Sep 28, 2022

The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds.

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reviewer2511027

Software Engineer at a manufacturing company with 5,001-10,000 employees

Jul 12, 2024

It is a pretty stable solution.

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reviewer2732427

System Integration Advisor at NTT DATA

Jun 30, 2025

What I appreciate most about OpsRamp is that while many tools in the market provide standard monitoring, OpsRamp stands out as a differentiator by providing AIOps features, including correlation, deduplication, and automation where we can run RBA scripts on top of created alerts.

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Sr. Solution Consultant at Tietoevry

Nov 11, 2022

Predictive analysis is a valued feature.

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Muhammad Umair Gulfam

Implementation Engineer at a computer software company with 201-500 employees

Nov 29, 2023

Most features work fine.

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NK

Software engineer at Mphasis

Jun 27, 2025

The multi-tenant architecture capability of OpsRamp has helped me streamline and improve the processes within my organization.

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Abhishek Gowsika

Business Operations Analyst at Tableau

Sep 12, 2022

The most valuable feature of this solution in my experience, is that the available reporting is quite accurate.

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Syed Hassan Ahmed

Lead MSP and Senior DevOps Engineer at Connection

Aug 8, 2022

We find the products seamless integration with Zendesk to be extremely valuable to our business.

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VB

IT Manager at Infosys

Aug 26, 2022

The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful.

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Show 3 more reviews (out of 13)

OpsRamp Cons review quotes

VA

Sr. Technical Architect

Jul 6, 2022

I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp.

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Syed Salman Jawaid Najmi

Implementation Engineer - DevOps-MSP at ARPATech (Pvt) Ltd

Sep 28, 2022

What's lacking in OpsRamp is process automation, and if there is, I wish there could be more of it, other than just spikes, or it would be better if the alerts can be generated based on different matrices. That option is absent in OpsRamp at the moment, and it would be valuable if that could be provided in the solution, especially if there's any kind of security issue in the VM.

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reviewer2511027

Software Engineer at a manufacturing company with 5,001-10,000 employees

Jul 12, 2024

OpsRamp had shortcomings associated with its network capabilities.

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Free Report: OpsRamp Reviews and More

Learn what your peers think about OpsRamp. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.

860,592 professionals have used our research since 2012.

reviewer2732427

System Integration Advisor at NTT DATA

Jun 30, 2025

Currently, it performs infrastructure monitoring but has limited capability in application monitoring, which needs improvement.

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Sr. Solution Consultant at Tietoevry

Nov 11, 2022

Automation is currently quite complex and needs to be improved.

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Muhammad Umair Gulfam

Implementation Engineer at a computer software company with 201-500 employees

Nov 29, 2023

We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices.

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NK

Software engineer at Mphasis

Jun 27, 2025

Technical support should be improved, and I have noticed other areas in OpsRamp that could be improved or enhanced.

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Abhishek Gowsika

Business Operations Analyst at Tableau

Sep 12, 2022

The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind.

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Syed Hassan Ahmed

Lead MSP and Senior DevOps Engineer at Connection

Aug 8, 2022

We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs.

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VB

IT Manager at Infosys

Aug 26, 2022

OpsRamp could improve the critical alerts. We have been receiving some false alerts when monitoring. For example, the alert shows the site is down, but when we try to do manual access to the URL, it's accessible.

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Show 3 more reviews (out of 13)

Product Categories

Product Categories

Event Monitoring

IT Infrastructure Monitoring

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Product Categories

Product Categories

Event Monitoring

IT Infrastructure Monitoring

Popular Comparisons

Popular Comparisons

Dynatrace vs OpsRamp

Datadog vs OpsRamp

Zabbix vs OpsRamp

New Relic vs OpsRamp

Splunk AppDynamics vs OpsRamp

Elastic Observability vs OpsRamp

SolarWinds NPM vs OpsRamp

PRTG Network Monitor vs OpsRamp

Nagios XI vs OpsRamp

SCOM vs OpsRamp

ServiceNow IT Operations Management vs OpsRamp

Checkmk vs OpsRamp

LogicMonitor vs OpsRamp

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See all alternatives

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