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OpsRamp pros and cons

Vendor: OpsRamp

3.9 out of 5

13 reviews
84% willing to recommend

Pros & Cons summary

OpsRamp offers robust ITSM, alerting, and monitoring tools valuable for small and medium-sized businesses, along with seamless Zendesk integration. The platform features AIOps capabilities like correlation and automation with RBA scripts, and its multi-tenant architecture enhances organizational processes. However, its application monitoring, scalability, and automation need improvement. OpsRamp lacks a cloud self-service portal, faces search and comparison lags, and struggles with uniform patch applications, affecting large deployment efficiency.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

OpsRamp greatly assists small and medium-sized businesses with ITSM, alerting, and monitoring features.

Technical support is fantastic and quick to respond.

OpsRamp's seamless integration with Zendesk is extremely valuable.

Alert generation based on thresholds allows proactive monitoring without manual oversight.

AIOps features, including correlation and automation, differentiate OpsRamp from others in the market.

CONS

OpsRamp needs to implement a self-service portal for cloud deployments and mature its ITSM capabilities.

Application monitoring should be improved as OpsRamp currently has limited capabilities in this area.

OpsRamp should enhance critical alerts as there have been false alerts such as indicating a site is down when it is accessible.

The search functionality within OpsRamp needs enhancement as it lags during searches or comparisons.

Automation in OpsRamp is complex and does not adequately support patch management and process automation, including alerts based on various metrics.

OpsRamp Pros review quotes

reviewer2732427

System Integration Advisor at a tech vendor with 10,001+ employees

Jun 30, 2025

What I appreciate most about OpsRamp is that while many tools in the market provide standard monitoring, OpsRamp stands out as a differentiator by providing AIOps features, including correlation, deduplication, and automation where we can run RBA scripts on top of created alerts.

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NK

Software engineer at Mphasis

Jun 27, 2025

The multi-tenant architecture capability of OpsRamp has helped me streamline and improve the processes within my organization.

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reviewer2511027

Software Engineer at a manufacturing company with 5,001-10,000 employees

Jul 12, 2024

It is a pretty stable solution.

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Free Report: OpsRamp Reviews and More

Learn what your peers think about OpsRamp. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

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VA

Sr. Technical Architect

Jul 6, 2022

It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features.

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Muhammad Umair Gulfam

Implementation Engineer at a computer software company with 201-500 employees

Nov 29, 2023

Most features work fine.

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Sr. Solution Consultant at a tech services company with 10,001+ employees

Nov 11, 2022

Predictive analysis is a valued feature.

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Syed Salman Jawaid Najmi

Implementation Engineer - DevOps-MSP at ARPATech (Pvt) Ltd

Sep 28, 2022

The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds.

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Syed Hassan Ahmed

Lead MSP and Senior DevOps Engineer at Connection

Aug 8, 2022

We find the products seamless integration with Zendesk to be extremely valuable to our business.

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VB

IT Manager at a consultancy with 10,001+ employees

Aug 26, 2022

The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful.

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Abhishek Gowsika

Business Operations Analyst at a tech services company with 1,001-5,000 employees

Sep 12, 2022

The most valuable feature of this solution in my experience, is that the available reporting is quite accurate.

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Show 3 more reviews (out of 13)

OpsRamp Cons review quotes

reviewer2732427

System Integration Advisor at a tech vendor with 10,001+ employees

Jun 30, 2025

Currently, it performs infrastructure monitoring but has limited capability in application monitoring, which needs improvement.

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NK

Software engineer at Mphasis

Jun 27, 2025

Technical support should be improved, and I have noticed other areas in OpsRamp that could be improved or enhanced.

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reviewer2511027

Software Engineer at a manufacturing company with 5,001-10,000 employees

Jul 12, 2024

OpsRamp had shortcomings associated with its network capabilities.

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Free Report: OpsRamp Reviews and More

Learn what your peers think about OpsRamp. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

893,221 professionals have used our research since 2012.

VA

Sr. Technical Architect

Jul 6, 2022

I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp.

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Muhammad Umair Gulfam

Implementation Engineer at a computer software company with 201-500 employees

Nov 29, 2023

We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices.

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Sr. Solution Consultant at a tech services company with 10,001+ employees

Nov 11, 2022

Automation is currently quite complex and needs to be improved.

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Syed Salman Jawaid Najmi

Implementation Engineer - DevOps-MSP at ARPATech (Pvt) Ltd

Sep 28, 2022

What's lacking in OpsRamp is process automation, and if there is, I wish there could be more of it, other than just spikes, or it would be better if the alerts can be generated based on different matrices. That option is absent in OpsRamp at the moment, and it would be valuable if that could be provided in the solution, especially if there's any kind of security issue in the VM.

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Syed Hassan Ahmed

Lead MSP and Senior DevOps Engineer at Connection

Aug 8, 2022

We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs.

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VB

IT Manager at a consultancy with 10,001+ employees

Aug 26, 2022

OpsRamp could improve the critical alerts. We have been receiving some false alerts when monitoring. For example, the alert shows the site is down, but when we try to do manual access to the URL, it's accessible.

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Abhishek Gowsika

Business Operations Analyst at a tech services company with 1,001-5,000 employees

Sep 12, 2022

The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind.

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Show 3 more reviews (out of 13)

Product Categories

Product Categories

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IT Infrastructure Monitoring

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Product Categories

Product Categories

Event Monitoring

IT Infrastructure Monitoring

Popular Comparisons

Popular Comparisons

Datadog vs OpsRamp

Zabbix vs OpsRamp

Dynatrace vs OpsRamp

Splunk AppDynamics vs OpsRamp

New Relic vs OpsRamp

SolarWinds NPM vs OpsRamp

PRTG Network Monitor vs OpsRamp

Splunk Observability Cloud vs OpsRamp

Nagios XI vs OpsRamp

LogicMonitor vs OpsRamp

WhatsUp Gold vs OpsRamp

Elastic Observability vs OpsRamp

SCOM vs OpsRamp

Checkmk vs OpsRamp

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See all alternatives

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