Parallels Remote Application Server (RAS) Reviews

We use it for remote access to applications.

It has been much easier to manage and has provided us with faster performance than Citrix.

Client compatibility with many systems makes it very versatile. The reporting that is included is awesome.

The customization of the web interface could possibly use some improvement. Little things, like being able to place a background image instead of just choosing from a palette of colors, would be nice.

We would like to be able to re-label the OTP (One Time Password) popup so our users can easily recognize that they are to put in their DUO code on that line. Most users see OTP and ask what that is. 

We would also like the ability to provide a popup message, such as a maintenance notification. That same notification on the Parallels client would be awesome.

One to three years.

No issues with stability.

No issues with scalability.

We have not needed to call in or create a tech support ticket.

We previously used Citrix, and we switched due to price, performance, and ease of management.

The initial setup was straightforward.

Just compare it to Citrix and you will see the value in it.

We evaluated the newer version of Citrix as well as MS Remote Desktop Services.

Just try it out.

Alternative to Windows RDS (terminal services) supporting internal staff and remote access.

Simplifies external connections with community-based organizations by allowing us to publish applications to them, accessible by current-generation HTML5 browser or OS-specific client (Windows, Android, iOS), and supporting popular single sign-on and multi-factor authentication protocols.

Comparable performance to Citrix for our use case at a significantly lower cost. Straightforward installation and capable management front-end.

Improvement is needed in performance monitoring of the client's endpoint, and automatic re-connection of the client in the event of circuit disruptions (this works well generally but can present challenges).

No issues with stability.

None so far, but we plan a major expansion toward the end of 2018.

We have not needed much technical support. We generally find what we need in the provided documentation or the user forums. When we have requested help, the response has been consistent with other vendors of this type (we are not on an expedited service plan).

I have used Citrix in previous organizations with good results but I lacked the budget to acquire Citrix for this implementation.

Setup was straightforward. Our particular use case involved an Active Directory forest involving two data centers and three domains. User authentication against Active Directory was the easiest to set up and validate of any application installed in the last three years.

Pricing is clear and there are relatively few options or other pricing considerations when compared to similar products. Just be sure not to forget the Microsoft licensing that goes along with a Parallels deployment.

Citrix, Windows RDS.

Take advantage of the trial version so that you can check out its feature set first-hand, get a sense of its performance on your hardware and over your network.

Remote app.

Enables deployment of remote apps from a central location.

Ease of use in publishing apps and installing the agent. The Interface is fairly intuitive after some tinkering. Although I inherited the app only two-thirds deployed, I was able to complete the deployment and service it over the last year without referring to any documentation.

Other valuable features include the ability to set up security groups for accessing certain apps, the ability to add apps easily and centrally without touching the servers they’re hosted on. There are other features which we have not taken advantage of yet, but I’m sure will prove useful.

• Customer support
• Ease of end-user use

Opening a ticket should be available from the actual RAS console. It is cumbersome to go to a portal, hunt around for five minutes for a link to open a ticket, answer questions meant to direct you towards FAQs instead of live support, then fill out information (license #, version #, etc.) which could more easily be supplied by sending a ticket straight from the console with all of that information automatically specified.

Currently in the RD Session Hosts – Sessions section, I can see what server a user is logged into but not what app he is using. Being able to do so would be immensely helpful when a non-technical user is complaining of issues, but I can’t tell which app he is using, and he is actually logged into multiple servers since they serve multiple apps.

No issues with stability.

No issues with scalability.

I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on the opposite side of the world, so schedules don't mesh.

Work with the vendor, as this is a fairly new product and they want use cases. Deals can be made.

Test extensively, especially with custom-built apps, as these can have issues, though overall the experience is smooth.

It is our primary remote access solution for remote desktop.

It permits us to control the applications that our users are able to get to, in a seamless manner. We're able to distribute applications to users' desktops, just like those applications are on each user's computer, but they're not.

• Easy to install
• Super stable
• Easy to manage

It's a really good product. There's not a lot that needs improving, and we're on an older version. I imagine the newer versions are better but we have not had a single need to improve anything.

One to three years.

No issues with stability.

No issues with scalability.

We have asked for help from tech support and their service was good.

Citrix. We switched because Citrix is complicated and expensive.

We had them assist us with the setup and I think that's important. When rolling out a product like this, the vendor should want to help implement, so it's implemented correctly. We used them to implement it, and that's the way it's been running since we started.

I think the new pricing is a little bit high. If the price was lower, we could use it for many more customers. If there was one improvement to be made to this product, it would be a small-business version, at a much lower price point.

Licensing should always, in my opinion, be on a per-user, per-month basis. I would like to be able to add one user, take one user off. That would be the ideal, to be able to supply this as a service.

Citrix and the native Microsoft Remote Desktop. The latter is very hard it is to install, and makes us mad.

Everything can be improved, so I give it an eight out of 10. It does everything we need it to do, it's stable; with the caveat that there is no perfect solution.

If you're doing a thin-client environment, where you want to publish applications, then of all the products on the market right now, this is the product to use.

We are an MSP and use Parallels RAS as the client gateway for accessing our cloud platform.

Allows staff to work from anywhere with an internet connection, on just about any connected device.

Stability and reliability. Because our clients use this as the way to access their work every day, and we use it to support them, we need to know it won't let us or them down.

We have been working with the Parallels team on some printing issues and are hopeful they will be resolved in the next patch release.

We only encountered a stability issue with version 13 but that was quickly updated and repaired.

No scalability issues so far. We have supported thousands of concurrent users.

Technical support has always been great. They will work through any issue until it is resolved and have been very knowledgeable about their product. We have seen a number of issues we have raised over the years become features or fixes in the next update.

Citrix and native RDS. Citrix was more costly for a product that was no better and RDS has had a number of limitations over the years.

Initial setup was straightforward. If you have a multi-site farm and multiple levels of redundancy, it does add complexity, but less than any other products I have used.

The pricing has always been competitive, and the new SPLA licensing model works great for our business and clients.

Citrix, MS RDS, and Ericom Blaze. We also do keep an eye on the other products in the market to make sure we are always providing the best solution for our clients.

Install a demo and give it a go. It is very quick and will generally be all you need to be converted to a user of Parallels RAS.

Very fast, easy to setup and manage. Works great on Android and IOS. Amazing.

None that I can find. So far this product is working great.

very good value for money easy administration sehr stabile Product painless Application deployment

delegation in 2X Console currently accepts User Accounts only, please Add delegation for AD Groups.We started with 2X App Server Version 6. The development of the 2X App Server made many Great steps (eg. Universal Printing, Universal Scanning, VDI and so on). In our current environment, we use 2X to bring the different Apps from our TS Farm (6 Terminalservers - 2 Gateways) to our Users. Our users distributet over about 15 Sites and all Applications are hosted in our Main-Site. I never had any big Problems with 2X. It does what it should, it works! Support Team at 2X does a realy good Job. The Documentation is o.k. but in the Blog there are really good tips. Updates on the 2X Server are painless at all. Thank you 2X for such a great Product that makes my work much easier!

If you have Terminalservers (or Remote Desktop Session Host) and you haven't 2X, then go buy it.